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87 Marella Cruises Las Palmas (Gran Canaria) Cruise Reviews

THE FOOD =. Let’s start with the food. The main restaurant looks nice to lull you into a false sense of security ... order fish... pretty close to their natural environment what can go wrong?.... wet spongy bread crumbs with wafer thin ... Read More
THE FOOD =. Let’s start with the food. The main restaurant looks nice to lull you into a false sense of security ... order fish... pretty close to their natural environment what can go wrong?.... wet spongy bread crumbs with wafer thin fish floating on a bed of water .... breakfast a very strange lamb sausage and rubber egg..... cram everyone into one corner and if you have the utter cheek to ask to sit somewhere else the shock and confusion on the waiters face that he has been lumbered with a stray sheep is all too obvious So we paid an exra £150 to have the privilege of having 3 meals in the speciality restaurant. 1. The dining club ... cold...empty ... ( should have read the signs there) ... foie gras floating in fat and a very basic meat dish. 2. Kora La ... slightly more people .....most in crew uniforms ..... presented with a prawn wrapped up in deep fried pan cake mis masquerading as tempura prawn. Watery madras...... 3. Surf n turf ....give me strength did I really sign up for 3 meals!,, My husband spoke to the chefs and explained the problems. They exclaimed with delight yes sir you know a lot about cuisine. My husband has huge experience in cuisine and hotel management and won’t be fobbed off. ENTERTAINMENT =. The production shows are nice. Scotty Miller the comedian was good fun. The Robbie Williams tribute looked like him but doesn’t 45 mins shouting. The over 40’s women liked him. The bands are a bit boring. No rapport! Just standing there looking into space. The singer whingeing about being on board for so long ( if you have to whinge do it in your own time not during my £1000 holiday,). The best the band can give is functional .... like musical wallpaper (and not the outrageous 70’s stuff but the dreadful bustling woodchip kind). CREW =. There are a few little gems. The Asian girls on reception and the lovely African waiter who does everything with a smile and bags of enthusiasm even though the barman calls out Boy! When he wants him. I found 70% of the crew either grunt, scowl, look at your cleavage or avoid you like the corona virus. Given that the entertainment hosts are sweet and try hard So my experience is.... a grossly over priced cruise because I’ve had to come in school time. Miserable crew and basically crap food! Will I cruise again with Marbella ... not if I have the choice of camping in the out backs of Glasgow. I’ll opt for Glasgow. Tui can take you to the sun but they can put a huge black cloud on your holiday. Read Less
Sail Date February 2020
Hi just back from a week on the Explorer the flight from Edinburgh was good Transfer was quick.When we got too our cabin the cabin had a bad spell reported too reception fixed straight away smell came back 2 days later and you could smell ... Read More
Hi just back from a week on the Explorer the flight from Edinburgh was good Transfer was quick.When we got too our cabin the cabin had a bad spell reported too reception fixed straight away smell came back 2 days later and you could smell it a lot round the ship as if there was problem with drainage a few times the public toilets were closed. The food on the ship was not as good as Discovery 2 some days the choices were poor The food was off average standard if you wanted Ice cream you had too pay even if you up graded too premium The entertainment was good but again not as good as discovery 2 the games were not as funny and did not get guest involled as much the shows in the Broadway shows were just about the same each night singing too soul music The Broadway Theartre did not have a waiter service You had too take your drinks with you or take what they had too offer at the door The Squid and Anchor bar was very busy at night and if you were not fast you could not get a seat The sun decks were busy up on the varanda deck there was not enough sun loungers and guest were putting towels on the beds and going off shore for 4 hours and coming back Overall this was a old ship need work done too there drainage system and more staff would book with marella again but not this ship Read Less
Sail Date January 2020
We choose this cruise to escape the Scottish winter and cheer us up in hope of some winter sun in the Canary Islands just after Christmas and New Year I was apprehensive as we were going with 3 generations . Once onboard and we had ... Read More
We choose this cruise to escape the Scottish winter and cheer us up in hope of some winter sun in the Canary Islands just after Christmas and New Year I was apprehensive as we were going with 3 generations . Once onboard and we had familiarised ourselves with the ship it was evident there really was plenty going on and something for everyone ., We were so impressed with all the staff . Michelle who cleaned our cabin every day was an absolute star, the waiters Roberto, Austin , Lloyd , Kamlesh, Vena, Ramonoito, Rhea and Sun shine . Their happy smiling dispositions were contagious and nothing was too much trouble . Senthill the chef in The Surf and Turf restaurant was outstanding . My mum who is 80 described the steak he cooked as the best she’d ever had !!! We loved the Broadway Shows in the evening and the dancers were superb . However for me , being treated by Dr Bandula for my very sensitive stomach with Accupuncture has been life changing . I can’t thank him enough . The spa was wonderful . Truly relaxing with the various saunas and steam rooms . I even got into the habit of pouring the bucket of ice cold water over me after too. I did use the gym for my stretching in the morning . Classes were available but I just didn’t have time to fit them in as well . I haven’t even mentioned the excursions yet . Madeira was beautiful and the Botanical gardens a definite must , as was careering down the hill in a wicker basket afterwards . Just loved it . The 4 wheel drive excursion in Morocco was outstanding and Ahmed the tour guide really topped it off . He was hilarious . These were my favourite ports Our cabin with a balcony wasn’t huge but was adequate . We really hardly spent any time in there apart from sleeping and it was kept really clean and tidy by Michelle . The food was fine. We preferred to use The latitude restaurant for breakfast ( just found the market place too busy but there was a huge selection there ) We loved the fact there was the fine dining option too and ate in the Surf and Turf twice and the Kora-la once . Stunning food and superb service . We left the ship really feeling as though we didn’t want to go home. Super holiday and would definitely consider another one ...soon !!! Read Less
Sail Date January 2020
23rd CRUISE IN TEN YEARS - Cabin comfortable with towel sculptures and effective service!! We eat exclusively in the Main Restaurant as we are not fans of buffets at any cost!! We also refuse to take part in the cruise industries ... Read More
23rd CRUISE IN TEN YEARS - Cabin comfortable with towel sculptures and effective service!! We eat exclusively in the Main Restaurant as we are not fans of buffets at any cost!! We also refuse to take part in the cruise industries 'up selling' measures. The restaurant experiences was excellent. Good food although there is clear evidence of 'dumping down' and cost saving going on, compared to when we started cruising ten years ago with THOMSON!! The waiters and waitresses are superb. Constantly smiling and can not do enough to please. We were well received by the the Restaurant Managers too. Especially Micheal. On the down side we have not witnessed so much DIY drinks service as that seen on Explorer. There were too few drinks waiters and waitresses to serve the number of passengers seeking to obtain drinks - a major disappointment coupled with my wife [a diabetic] having to pay extra for diet tonic as this NOT included in the all-inclusive drinks package!! We enjoyed the entertainment and congratulate the show team on their performances. The amount of lectures/presentations based around SPA treatments is EXCESSIVE and shuttle bus fees a little high!! However, it is difficult to argue that this was not a good value cruise. Will we be back? That is under review given the balance of good and indifferent. Read Less
Sail Date January 2020
Wanted to go away for a family Christmas and get some sun. The flight from Gatwick was delayed by one day so missed first day of cruising. Tui conspicuous by their absence, no explanation to passengers for the delay. Relayed to local ... Read More
Wanted to go away for a family Christmas and get some sun. The flight from Gatwick was delayed by one day so missed first day of cruising. Tui conspicuous by their absence, no explanation to passengers for the delay. Relayed to local hotels and bussed back next day only to have to check in again and only one lady on check in desk for 200 people. Food in main dining room was very mediocre, rushed xmas dinner, couldn't wait to clear plates to get ready for the next sitting. Some of us hadn't finished eating. Show every night from same cast, no variety. One night had comedian who wasn't in the least bit funny. Same old cruise jokes. Booked buggy riding trip for daughter and hubby and no where on the confirmation did it say needed driving licence or under21s couldn't drive. so couldn't go on excursion and staff extremely unhelpful, they weren't the only people who couldn't go. Food in buffet very repetative, same puddings each day although boxing day was spectactular. Read Less
Sail Date December 2019
This was my first cruise, I was with 3 other people who had been on cruises before but not with tui. I found the whole experience amazing and very worth the money! There were special staff members who’s names are below; - Ian ... Read More
This was my first cruise, I was with 3 other people who had been on cruises before but not with tui. I found the whole experience amazing and very worth the money! There were special staff members who’s names are below; - Ian (Indigo) - George - Dindin (Rooms) - Jamie (DJ) - Paul (Latitude 53) - Dmitri x2 (Indigo) These staff members made sure we had the best experience by always being polite; saying hi every time we saw them and always keeping our drinks topped up once they noticed they were empty. Ian gave me and my partner handshakes and high-fives once he knew it was time for us to go home and he knew which alcoholic drinks would suit us best and recommended drinks for us which were good! Jamie always spoke to us when he saw us and was a good dj. Played songs we requested and it was my mother in law’s 50th birthday and he shouted her out and sung happy birthday to her which made it very special for her. Dindin was always smiling and polite when he needed to clean the room and there were times when we forgot things from the cabin and had to go back when he was cleaning and he didn’t mind us going back to get what we needed. Paul was very talented and very funny to watch during the rendition of a classic spanish song in Vista restaurant when he did a funny dance for us all. The 2 Dmitri’s also made us feel good when they spoke to us in detail about their experiences on the ship and how happy it made them! The shows were fantastic and unique to the cruise and the comedian we had, had us in stitches! (Lee Evans tribute) We will definitely come back for another tui cruise and yes i would 100% recommend the canary island cruise to anyone that is skeptical or wondering whether or not to go, do it! You won’t regret it. Read Less
Sail Date November 2019
We thought , why not cruise around the Canary Isles with Madeira thrown in for good measure . We chose a Junior suite no 10015 on 10th floor , impressed with the cabin and facilities ( except a shower cubicle that floods ) Sadly however ... Read More
We thought , why not cruise around the Canary Isles with Madeira thrown in for good measure . We chose a Junior suite no 10015 on 10th floor , impressed with the cabin and facilities ( except a shower cubicle that floods ) Sadly however we quickly realised we were directly under the Gym due to the continuous crashing of the dumbells from the weights onto the floor ( typically from 7AM onwards ) Potential customers take note … You cannot turn the Air Conditioning off and it makes a hell of a noise , especially when it is windy which it was for most of the time on our cruise ( this also applies to the Marella Explorer 2 ) The ship is difficult to navigate around especially amidships on deck 5 and 6 , there is no Atrium as such so there is no central point to get your bearings . Foodwise we were well satisfied , we chose the buffet style restaurant , food was very good in our opinion with lots of choice , it did get busy now and again but it was easy to share a table and talk to other passengers . The ship is all inclusive , with a good selection of drinks and spirits , you could upgrade to a premium package but with Southern Comfort and Peroni among others listed as free why bother . Strangely though Lemonade is not free …. There are 10 bars to choose from so something for everybody we chose the quiet ones so cannot comment on the rowdy ones …. Cabin staff were efficient and friendly , reception staff not so ( this has been commented on in another review ) Entertainment varied from decent musicians to very average singers , think of tour reps doubling up as singers and you will get the idea ... To sum up , you could have a good cruise onboard Marella Explorer , you will have to put up with a few things , for us it was the continuous air conditioning and the ships appetite for rocking and rolling ( stabilisers or no stabilisers ) Finally it would have been nice to get maps of where you are stopping off so you could explore , but the line was " just so you know ( !!!!) we are doing our bit for the carbon footprint so you can ( try to ) get them on your phone …" Best of luck Read Less
Sail Date November 2019
We had cruised with Thomsons several times previously and really enjoyed the friendly, personal touch of their Ships. We had tried several other ones over the years and decided to give Marella a go, so booked a weeks cruise on the ... Read More
We had cruised with Thomsons several times previously and really enjoyed the friendly, personal touch of their Ships. We had tried several other ones over the years and decided to give Marella a go, so booked a weeks cruise on the Explorer. Initial impressions were very good...very friendly staff, clean ship, great lounges/bars, spacious inside cabin..all good. The itinary suited us and even though the weather wasn't kind to us there wasn't much we could do about that. But I have to say from initial good impressions the standard deteriorated. Food wasn't great in all areas/ restaurants, service was very slow and several times we waited at least 45-50 mins between courses in the Latitude restaurant. When food came elements were missing as they had "run out". No crackers for cheese, missing veg, etc We booked the Mediterranean Italian one night. As required we chose our pasta ingredients and pizza to be freshly cooked...it wasn't as ordered but very nice, but pizza didn't arrive to the table. After asking 4 times it did come - undercooked and not as ordered after an hours wait. Vista was marginally the better eateries of them all. The toilets in public areas were never very clean or well maintained, often blocked and spillage on floors. Probably due to reduced staff provision tbh. Our cabin wasn't made up on 2 occasions on a morning but frankly we weren't too bothered. Cabins were kept very clean overall, and very comfortable. My husband and I experienced upset tummys after eating from the breakfast buffet on 2nd day...same item eaten, same onset symptoms!! We swerved that area after. The entertainment team worked hard, and the 2 bands, piano man and Robbie played every day. But please stop playing the same 60s/70s music....not all clients like that era! The silent discos were a triumph. Casino was chaotic at times with crupieres not in control of the roulette playing areas..not professional. Bar services and staff were good and all worked their socks off. One mention of soda drinks dispensed, not in cans, from the bars ..they were foul tasting and frankly inedible. I like lime & soda but if I'd drank them I would have been ill...tasted of musty, old, stale water. On our final departure day...on way home we both had onset of D&V, despite using every precaution we could have undertaken during the cruise. Least our cruise weight has fallen off! We will try Marella again I think, but we won't rush to book. Read Less
Sail Date November 2019
We joined this ship on It’s maiden voyage following a major refit. Unfortunately the refit was not completed before the ship sailed. We arrived in our cabin to find no electricity, safe not working, old shower door stored on the ... Read More
We joined this ship on It’s maiden voyage following a major refit. Unfortunately the refit was not completed before the ship sailed. We arrived in our cabin to find no electricity, safe not working, old shower door stored on the balcony. The electricity and shower door were dealt with in a reasonable space of time. Someone came to fix the safe, told us it was new and they didn’t have a code and another person would come to fix. More than 24 hours later no one had come and we contacted reception again, after giving a report of the items that needed repairing the receptionist rolled her eyes to indicate she had enough of us. Another member of staff arrived to give us the same answer about the safe and left. It was eventually fixed after more than 24 hours on the ship. Once the electricity was back on we realised the television did not work. This was fixed on the second day. On the third night we came back from dinner to find we had no running water from the sink taps and reception was closed. We reported next day and it was repaired while we were on an excursion. That night after dinner we came back to find no water again until the next day when we reported again. At this time we asked for the general manager, to be told he’s usually around somewhere and no further indication that anyone would find him. Maintenance staff have called on three occasions to fix the air conditioning which has always worked and we’ve not reported any problems. Many of the dining areas incur a supplementary charge, not all. We went to Nanno’s (no charge) at lunchtime for pasta (45 minute wait), the Beach cove for skewers (1hr 10 minutes for main course), latitude for breakfast (dirty tablecloth, dirty crockery, toast with a 10 minute wait for butter). We decided to eat in the market place where there was a good choice of food and no waiting. My partner uses the gym most days and most of the electrical equipment and exercise bicycles do not work. Speaking to other guests it seems as if everyone has had issues with either their cabin, service or both. The staff are very friendly and are working hard but there is a sense that the processes in place are not working and a lot needs to be done to get this ship up to an acceptable standard. There is a real sales atmosphere on board, constant encouragement to upgrade to different packages. If you buy something there is a hard sell to buy more, we understand the need for companies to make money but it seems the balance is not right on this ship, and it can be uncomfortable at times and not relaxing. Read Less
Sail Date April 2019
We've been on at least fifteen cruises with a range of companies including RC, P&O, Celebrity X to name but a few but this was our first cruise on the Marella Dream. We chose this cruise as we wanted a week of mild weather ... Read More
We've been on at least fifteen cruises with a range of companies including RC, P&O, Celebrity X to name but a few but this was our first cruise on the Marella Dream. We chose this cruise as we wanted a week of mild weather without the need for a ten hour flight to the Caribbean so we opted for the colorful canaries and Morocco leaving on January 5th 2019. I have to stay we were slightly apprehensive having read some of the reviews but we were so pleasantly surprised that I feel the need to write a review, something I rarely do. The ship is spotless, the cabins and storage areas are bigger than what you find in most of the larger ships these days. The food is excellent always hot and varied with a choice of restaurants, there's a variety of enjoyable entertainment, something for everyone really. But what stands out more than anything is the excellent staff, nothing is too much trouble, always friendly and smiling. Yes, the ship is not as big or as glamorous as some of the newer ships these days but that said it lacks in nothing, it's absolutely lovely inside and has a homely feel to it which in itself can make all the difference to your holiday. If you're looking for a very nice relaxing cruise where you'll get excellent value for your money, do consider the Marella Dream, you wont be disappointed! However if you want the whistles and bells that come with the larger new ships and are happy to pay much more for that, the Marella Dream may not be for you, look elsewhere. Read Less
Sail Date January 2019
The ship is a lovely place to holiday on. The food was delicious and plentiful. The staff friendly and helpful. Nothing was too much trouble. How anyone could find fault with this ship they must be used to 5* plus. The entertainment crew ... Read More
The ship is a lovely place to holiday on. The food was delicious and plentiful. The staff friendly and helpful. Nothing was too much trouble. How anyone could find fault with this ship they must be used to 5* plus. The entertainment crew were professional and the singer/comedian was very entertaining. The all you can eat buffet restaurants had lots of choices and even a chief cooking Chinese fresh for you. The all inclusive drinks package included in our price even included Prosecco. The swimming pool was freezing, it has a roof which covers over in bad weather. The jacuzzi was lovely and warm. There was just a lack of sunbeds on our day at sea which was to be expected, we had quizzes in the afternoons around the pool. There didn't seem to be any children until our ship picked up the night before we came off because it was the week before Christmas. Had a wonderful time on this ship. Read Less
Sail Date December 2018
First time cruising and we both loved it from day one the party atmosphere when we set off was really good we knew then we were in for a good time as the second day came around the crew were so polite and helpful. Right let's get onto ... Read More
First time cruising and we both loved it from day one the party atmosphere when we set off was really good we knew then we were in for a good time as the second day came around the crew were so polite and helpful. Right let's get onto the cabins they are a little small but clean and tidied twice a day at the end of day you only sleep in them we were out everyday soaking up the atmosphere on pool deck with waiter service giving ice cold drinks bottles corona San Miguel or peroni lager or if you want strongbow John smiths or even cans draughts Guinness just a sample of what you can have not to mention cocktails ha the food was always a good quality and plenty to choose from your never go hungry even in night time after a night out the market place is open for a scoff we did do trips out won't mention that as others have said anyway overall like I said first time on the waves we both have different views on cruising and will be going again Read Less
Sail Date September 2018
I choose explorer cruise by mistake originally as I thought it was adult only, but once getting on board I found it was not a mistake as it was absolutely the best , we didn't try the diners that you had to pay extra for as there was ... Read More
I choose explorer cruise by mistake originally as I thought it was adult only, but once getting on board I found it was not a mistake as it was absolutely the best , we didn't try the diners that you had to pay extra for as there was no need to , we ate in all the other diners and if we didn't like the menu 1 night we went to another, the whole of the staff on board was amazing and friendly nothing was to much, I've heard people complain about the toilet blockages but if mindless cruisers didn't put things down the toilet that shouldn't be there then this wouldn't happen. we had a little trouble getting a sun bed especially on sea day but that's life we found a suitable chair and bathed from there it didn't ruin anything . some of the excursions I choose was long and a bit to much walking but that was my fault as I should of read more information properly. the cabins was kept very clean. the entertainment was great the singers and dancers had so much energy, and was also very friendly. the Broadway shops was far cheaper for things o board than ashore (we checked before buying ) the waiter service in the dining rooms was exceptionally good. I could go on and on but all I can end with is we have rebooked for next year already (done today ) Read Less
Sail Date August 2018
We chose this cruise mainly for the destinations. Unfortunately due to high winds we were unable to dock in Sicily and this had a knock on effect to our next trip to Sorrento as had to dock in Naples . The ship had engine trouble which ... Read More
We chose this cruise mainly for the destinations. Unfortunately due to high winds we were unable to dock in Sicily and this had a knock on effect to our next trip to Sorrento as had to dock in Naples . The ship had engine trouble which meant that we couldn’t visit Barcelona . The Tui staff were unprepared for these types of eventualities leaving us disappointed with the trip . The food was very good but the entertainment was also lacking . It’s put me off cruising for a while. We became expectant of Captain’s announcements on a daily basis and on the last but one evening of the trip there was an odd way of preparing us for yet another disappointment whereby we were encouraged to show our appreciation for the restaurant staff by waving our napkins in the air whilst they marched through and the waiters topped up our glasses. Unfortunately whilst there was merriment most of the passengers had worked out that we were getting yet another announcement and were prepared for another let down. Read Less
Sail Date June 2018
We chose Tui as we wanted a relaxed cruise with no formals, and it was all inclusive. We had a whole day to explore Palma, Majorca which is a beautiful city. The ship was in tip top condition, with beautiful restaurants 47 and above ... Read More
We chose Tui as we wanted a relaxed cruise with no formals, and it was all inclusive. We had a whole day to explore Palma, Majorca which is a beautiful city. The ship was in tip top condition, with beautiful restaurants 47 and above this was Gallery 47 which is an Italian restaurant. Wherever we went the service given was excellent, from waiters to chambermaids. Islands restaurant is buffet style, with heaps of choices. The buffet food tends to be a little on the cool side sometimes, but this could be remedied with a microwave to reheat food if needed. Beer and wine on offer. Great sea views too. The only down side for me was that the swimming pools were too cold to use. Hardly anyone was in them. Dont understand this! Our cruise was called Iconic Italy and due to early and late flight times we had a whole day in port in Palma and Corfu, which was great. This was our first cruise, and next time l would book the longest length of excursion as otherwise its not long enough to really explore if you have a half day. We had an indoor cabin, deck 3 midships. It was perfectly fine for our needs, with more than one visit from the chambermaids each day to pop chocolates onto your pillow or a fancy towel animal! Fabulous entertainment in the theatre too. Cant wait to go again! Read Less
Sail Date April 2018
As a "Cruise Virgin," I had nothing to compare the Marella Dream ship, cabin, food, entertainment or crew to. At 61 years old, I can honestly say this was the best holiday I have ever had! The choice of restaurants, food and ... Read More
As a "Cruise Virgin," I had nothing to compare the Marella Dream ship, cabin, food, entertainment or crew to. At 61 years old, I can honestly say this was the best holiday I have ever had! The choice of restaurants, food and drinks has been brilliant, the nightly evening shows stunning, and daily and night-time activities very varied providing something for everyone. All staff from the kitchen staff, bar staff, cleaning staff, entertainment staff, crew members up to the captain himself were as extremely polite, courteous, helpful and hard-working as each other, resulting in a camaraderie and sense of fun between the staff and the passengers. Having read the previous negative reviews for this cruise, I was more than a little apprehensive - but whatever caused those bad reviews has certainly been rectified. I met some amazing people, staff and passengers. My comments are repeated by my co-travelIer, who is a seasoned cruiser of 14 previous cruises, so it is not my lack of knowledge/experience of cruising which has prompted me to write this review. Thank you to all a TUI for a fabulous holiday - I'm already saving up for the next one and hope to see you soon!!!!! Read Less
Sail Date April 2018
We had been on another Tui cruise with different ship last year so was hoping to the same experience how wrong we were Had to carry our own luggage on board as we had missed flight due to the bad weather. Tui staff at the airport ... Read More
We had been on another Tui cruise with different ship last year so was hoping to the same experience how wrong we were Had to carry our own luggage on board as we had missed flight due to the bad weather. Tui staff at the airport in Las Palmas were not interested in helping us get to the dock made us pay for our own taxi. We had paid for what we thought was an all inclusive drinks package, if we wanted to upgrade to the premium we would have had to pay not only for myself and parter but two under age children making an additional £400 to our holiday as were there for two weeks. The two bands on board for entertainment were very poor. I have to say the guys doing the evening broadway show put in a lot of effort well done for that. The ship is very out dated. Everything is always to pay extra for learning how to play poker to a visit to the bridge its pay pay pay more more more . I would not recommend an person with disabilities in a wheelchair for this cruise the amount of time I saw people struggling about the ship and the crew watching not helping made me very cross. The reception team seemed very rude at times . Read Less
Sail Date March 2018
All in all it was a good experience and did not feel like the plague ship some reviews have mentioned (I was a tad concerned on departure). Positives All the crew were really lovely and helpful - especially our cabin steward, the ... Read More
All in all it was a good experience and did not feel like the plague ship some reviews have mentioned (I was a tad concerned on departure). Positives All the crew were really lovely and helpful - especially our cabin steward, the staff of coffee port and reception. Show performers were enthusiastic and performed well - the tribute to broadway was particularly good. The Kora-La restaurant was great, well worth the surcharge. Desserts options were always good and plentiful! Great choice of ports. Enjoyed the excursions - we took a forest hike in La Gomera and the Fire Mountain tour in Lanzarote. Embarkation and disembarkation were very smooth - even though our flight was late on the way out. Negatives Lack of choice for vegetarians, and the pizza is really bad. Lack of ethnic diversity in the show team - felt particularly awkward in the Africa show (the section on the 'cannibals' made me really uncomfortable). Would prefer a choice of flights when booking. Read Less
Sail Date February 2018
We have just returned from a fantastic week on the dream, the ship is a grand old white lady . Our room was nice and clean from what I could see but I didn’t go round on my hands and knees like some of the sad critics, as I didn’t have ... Read More
We have just returned from a fantastic week on the dream, the ship is a grand old white lady . Our room was nice and clean from what I could see but I didn’t go round on my hands and knees like some of the sad critics, as I didn’t have time as we were enjoying our holiday. The food was nice and hot , we ate mainly in the mdr as we like to be waited on and the staff worked really hard to please people. We really liked the entertainment and thought they worked really hard. The ports of call were good as well and having good weather made a big difference. This ship is not as glamorous as the Discovery ships, but we still had a great time and made some new friends. At the end of the day a holiday is what you make it, if you want to go looking for faults then I’m sure you will find some, but that’s not what we went for. We really liked this ship and it’s staff and would definitely go on her again. Ps If people come up to you when you first get on and start moaning then just tell them to do one as this happened to us, sad people. Go and enjoy Read Less
Sail Date February 2018
This was our first cruise and the December and January reviews were so bad we nearly cancelled. That would have been a big mistake. The general organisation including flights, transfers and daily information about ports of call was ... Read More
This was our first cruise and the December and January reviews were so bad we nearly cancelled. That would have been a big mistake. The general organisation including flights, transfers and daily information about ports of call was excellent. All the staff were helpful, polite and courteous. The ship was immaculately clean and a very high priority was given to hygiene on board. The food in the self-service restaurants was very good and there was a wide variety of choice throughout the day. We felt that he food in the Orion waiter service restaurant was not as good and rather bland, particularly the main course. There was a wide variety of activities to suit most tastes and we particularly enjoyed the shows in the Broadway Lounge. There were plenty of places on board where you could find a pleasant spot if you just wanted to relax during the day to have a coffee or cocktail. Our cabin was very nice with an excellent shower in the bathroom. We had an outside berth and we really enjoyed the view as we entered a different port each morning. The cabin staff were excellent and tidied our cabin in the morning and again before we went to bed at night. The choice of ports was good and it was just a short walk into most of the towns if you want wanted to do your own thing. We had the all inclusive package which gave us a large selection of alcoholic drinks including cocktails. The Marella Dream is about thirty years old and unlike the modern cruise ships it is still a nice looking boat. However, it is starting to look a little tired and dull in places, but it is important to stress again that the boat was kept immaculately clean throughout and this did not detract from us having a very enjoyable holiday. The weather was mixed, but we were out walking every day in shorts, with plenty sunshine and a just few showers. Read Less
Sail Date February 2018
From arrival to departure the whole experience was not what we have come to expect from Marella, having previously cruised five times on Thomson/Marella cruises with good experiences. We joined the ship in Las Palmas only to find we ... Read More
From arrival to departure the whole experience was not what we have come to expect from Marella, having previously cruised five times on Thomson/Marella cruises with good experiences. We joined the ship in Las Palmas only to find we had arrived in the middle of a Norovirus outbreak! The ship was under a sanitation shutdown! Pools, jacuzzi’s and library closed! Buffet restaurants were not self-service. Tea & coffee even orange juice could not be poured without a plastic gloved hand giving assistance. We were surprised that holiday makers were still being allowed to join the ship due to the number of sick people on board and the dire health warnings issued by the Captain at every opportunity! We learned that the ship had undergone a deep clean in Tenerife the day before we arrived! This obviously did not solve the problem as this process was repeated 2 weeks when all non-disembarking passengers, us included were given a free excursion to get us off the ship! We never saw anyone cleaning the corridors other than cabin staff. We had a suite which was not always cleaned too well. It was our saving grace. We could at least stay in and have hot tea and biscuits ( bought biscuits when we went off the ship) As if the health situation was not enough to contend with, everything about the ship was poor! Our first night visit to the Lido was so bad it was our last for the cruise. We wondered what we had come to?? We ate breakfast & lunch in Sirens after that. It was better but not always good. The food was often cold & sometimes not edible! Tea & coffee often had scum on the top due to not using boiling water. I watched a waiter one day pour hot water in the orange juice at breakfast. It tasted like dishwater! Evening meal in Orions was often slow service, so much so that you could miss the Broadway show. Food was not hot & a menu for the inventive! It was the first time on a cruise we have both lost weight!! I have often gained quite a lot. AI drinks package ok but due to health reasons we were never given a drinks menu. I have never had so many versions of gin & tonic, some undrinkable! Lifts were a lottery if you were in the middle of the ship! The engineers were often working on them. Some passengers were getting really cross having to wait so long particularly if you had difficulty with the stairs. The entertainment on board was not always good as the bars turned into no-go areas due to the overly loud out of tune singing acts! The Broadway showcase team entertainment team were like a group of strangers thrown together for the night! We found the ship to be really dirty in some areas particularly the crew area on deck. There was quite a number of dirty cushions on sun beds & seats in public areas! Sorry can’t think of a nice thing that happened on the cruise, just an awful waste of money! Read Less
Sail Date January 2018
I chose this cruise because it covered NewYears eve and my wifes 70th birthday. The best part of the cruise was the firework display provided buy Funchal, thank goodness TUI didn't have anything to do with this , other than docking in ... Read More
I chose this cruise because it covered NewYears eve and my wifes 70th birthday. The best part of the cruise was the firework display provided buy Funchal, thank goodness TUI didn't have anything to do with this , other than docking in Fuchal. The ship was in the midst of a virus issue and underwent a chlorine deep clean of all the ships plumbing in Tenerife the day before we left for home. This entailed getting nearly all the passengers off the ship and onto a complimentory tirp (10 coaches I counted). New passengers where boarding in Tenerife when the trip got back to the ship. More chaos ensued as both sets of passengers had to board through the same gangway. The next day the Captain announced to the new passengers not to believe what had been posted on social media in the UK about the virus onboard, but said it had been mostlikely been brought onboard by previous passengers on a previous. cruise. What a cheek !! Why did it take nearly two weeks to deep claen the ship!!!! Food was abismal, luke warm at best. Bacon at breakfast could have been used to tile a roof it was that hard and overcooked. I didn't fancy complaining about the food as you never now how upset the cooks can get!! Waiters where cleaning tables in the self service restaurants with spontex cloths and on sign of them using antibacterial even though the passengers were religiosly using and being prompted to use the hand sanitisers. The cabin flooded on Wdnesday night along with many more at various times throughout our week (good, sorry bad news travels fast in lifts). Hense the eventual deep clean. TUI GET RID OF THIS TUB ITS A NIGHTMARE NOT A DREAM!!! Read Less
Sail Date December 2017
My wife and I usually go away for Christmas and New Year, but this time decided to take my recently widowed mother-in-law with us so as not to leave her alone over Christmas and cut our normal 2 week break down to 1 week. Previously we ... Read More
My wife and I usually go away for Christmas and New Year, but this time decided to take my recently widowed mother-in-law with us so as not to leave her alone over Christmas and cut our normal 2 week break down to 1 week. Previously we have sailed with P &O, NCL, Cunard, MSC, Fred Olsen and Costa so it was with that background this review is being made. The flight out from Gatwick was good and the embarkation process extremely smooth as we were the last flight in. Luggage to cabin in good time and the cabin was of a decent size. We were on the 5th floor, although mother was on the floor below, in the very front single cabin. Don't book the front cabins on lower decks. The noise in cabin 4003 when docking or departing is horrendous and she had to use ear plugs to try (unsuccessfully) to blockout the sound. Wishing to avoid the buffet scrum, we decided to eat in the Orion for breakfast. I ordered a cooked breakfast and when it arrived and I saw the bacon, I wasn't sure if I was on a Thomson cruise or a Timpson cruise. Cold, hard and almost inedible. We them made a decision to eat breakfast upstairs from then on. Luckily some fellow passengers tipped us off that the small self-service on the 11th floor was a better venue than the 9th floor free-for-all, so we ate our breakfasts there from then on. Dinner in the Orion was very hit and miss. The Christmas dinner had processed turkey and mother got thick slices of dark brown meat that resembled pork - no breast meat at all. We fared better than those opting for beef who complained about it being this and stringy. The irony was that in the 9th floor buffet, the turkey on offer from the carvery was excellent. The next night, she ordered the roast ham which was thick chunks of processed meat that would disgrace Wackford Squeers' establishment, whereas I had the most delicious fish in pastry. Her ham was quickly returned and sh had the fish too. The Dream is the first ship I have been on where the dining room food is the same as in the buffet, so we decided to eat in the buffet from then on where we could see what we were going to eat in advance. In fairness, we had some reasonable meals up there from then on and had an excellent meal in the Asian restaurant one evening. On Friday 29 th December, (day 6 of our cruise) the main change over day in Tenerife. We had spent the morning out. We returned at 1pm and mum took to her room as she was feeling tired and wanted to have a rest. My wifeand I went up to the buffet to have a coffee and noticed that suddenly there was a heightened level of sanitation with staff making sure that hands were sanitised and they had taken control of serving. Plastic gloves on, salt and pepper removed, guests not allowed to touch anything. Washee washee staff now present with sanitisers for the first time ensuring guests sprayed before entering the food areas. Seasoned cruisers will know the signs. This is a sure sign that there is a raised level of concern by the cruise company regarding sickness. When questioned why the level had been raised, the staff were stating that is was a precautionary measure due to customer change over. We had heard during the week that there had been cases of sickness on board which did not surprise us, as already stated we did not believe the level of preventative sanitation was very good. Unsurprisingly, an hour later, mother had gone down with sickness and diarrhoea. The written on board guidance issued advised that passengers with these symptoms should stay in their rooms so my wife and I went to the surgery, The nurse said to bring her down as the doctor had so many cases that he couldn't leave the medical centre. I won't go into all of the what happened next, but despite being advised that she should stay in her room for 24 hours and the medical centre and reception would be in contact with her during the quarantine period, the first call she got from anyone was the next morning from the cabin boy asking her to clear the cabin as we were due to disembark later that day. We went to see the doctor and the nurse said they had had so many cases that he hadn't slept properly for 3 days Reception then did a superb impression of Comical Ali, Sadam Hussein's spokesman during the Iraqui war deniying that there was a norovirus on board- just gastroenteritis. ( I invite any reader of this to look up the NHS web site under gastroenteritis and the two most common causes in adults is norovirus or food poisoning. So - take your pick, Thomson.) Just to cap this bit off, the return flight was an hour and a half late not getting into Gatwick till after 2.30 a.m. and during the wait at Las Palmas airport, I keeled over with a bout of food poisoning which thankfully cleared up sufficiently to let me fly home. Moving away from the medical issues, there were some positives. The bar staff and waiters were the best I have come across on any cruise line and the trips seemed very reasonable in comparison to other lines. The cabin steward we had on deck 10 (Iwan) was excellent. The all inclusive drinks, however, as has been said before in other reviews, does not include many premium brands. Don't for instance, order a Gin and Tonic. Order a Gordons Gin or you will get some inferior brand. The shows were all good but the volume of the singers in the shows, the Asian resident band in Medusa and sometimes the guys playing at the rear were all excessive. The two places where music was acceptable - the Explorer lounge and Tides meant that seats there were at a premium. The other "entertainment" consisted almost entirely of trivia quizzes, daily bingo and other It's a Knockout style competitions run by the animation team. Talking to other cruisers, many of them were regular Thomson cruisers. Universally they said standards had slipped over the years - 5 course dinners were now 3 course etc. General grumbles about entertainment and food, yet without exception, all regular Thomson cruisers we talked to who agreed the standards were slipping said they would sail with Thomson again and not consider another cruise line !! I can't grasp that thought process at all. To summarise, therefore, it wasn't the best of cruises to say the least and we won't be cruising Thomson or Marella again. There were some good things but, regrettably, the bad things we encountered overwhelmed these. Read Less
Sail Date December 2017
Took this short pre-Christmas cruise with my husband and another couple. We booked last minute and had never been with Marella before, only P&O. Our cabin was quite roomy with plenty of storage. We had a bath and a pretty powerful ... Read More
Took this short pre-Christmas cruise with my husband and another couple. We booked last minute and had never been with Marella before, only P&O. Our cabin was quite roomy with plenty of storage. We had a bath and a pretty powerful shower. It is dated and in need of a refurb but kept exceptionally clean. We were all inclusive and paid extra to upgrade our drinks package, if you like a drink I would recommend doing this as it's very good value for money, as well as all alcoholic drinks it entitles you to go to the coffee shop for speciality coffees and water is delivered to your cabin each day. The main dining room on the 4th deck is excellent, the service was sometimes a little slow but the food was good and always hot. The buffet restaurant on the 9th deck was what you expect at a buffet, hit and miss but most meals were fine. We ate here or the buffet by the pool on deck 11 both were fine. Entertainment was fine, quizzes mostly if you didn't want to go into the theatre. we enjoyed the shows that we did see, very professional. Overall I would recommend The Dream and old ship, but friendly and clean. We will certainly travel with Marella again. Read Less
Sail Date December 2017
We booked this cruise for our 36th wedding anniversary and my 65 th birthday both writhing a month or so of each other. We flew from Manchester in the snow which delayed us for an hour. The fight itself was ok apart from a very rude ... Read More
We booked this cruise for our 36th wedding anniversary and my 65 th birthday both writhing a month or so of each other. We flew from Manchester in the snow which delayed us for an hour. The fight itself was ok apart from a very rude couple sat in front of us who both insisted on reclining their seats. Myself being 6'2 and no extra legroom seats available when we booked found it very uncomfortable. Not of to a good start. The transfer was quick and the luggage arrived at our cabin quite promptly. On first impression the ship looked nice dressed for Christmas, however as the days passed there was no atmosphere on board, no christmas music which left a lot to be desired. The food was good but has been reduced to three courses only. The captain's dinner again only three courses but nothing special just the normal menu, very disappointing. The saving grace was the weather, we had checked prior to leaving the UK and expected overcast days and tain. We actually had 7 days of sunshine 21 -25 degrees which meant we were able to spend a lot of time outsude as the daytime activities were extremely poor and boring. The usual ice carving,napkin folding and best of all vegetable sculpture. My wife and I had been taking dance lessons especially for the cruise as normally there is dancing before evening meal. Not on the Dream, we found nowhere you could go for a dance. As for the on deck entertainment and in the bars the standard was animal. Performers who were unable to sing in tune and had a repertoire dating back to the 50s and earlier. If I heard tie a yellow ribbon and itsy bitsy tiny bikini more than once and nothing after the millenium. As for the show team ,well all i can say is sack the lot and start again. We thought from the standard of the performers that they had just got together and were still getting used to one another. Imagine our surprise when the cruise director told us they had auditioned last year and had been together all season. Overall impression will not sail with marella cruises again this is our 15 th thomson/tui/marella cruise and cermainly our last. Read Less
Sail Date December 2017
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