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11 Helpful Votes
Sail Date: April 2019
We joined this ship on It’s maiden voyage following a major refit. Unfortunately the refit was not completed before the ship sailed. We arrived in our cabin to find no electricity, safe not working, old shower door stored on the ... Read More
We joined this ship on It’s maiden voyage following a major refit. Unfortunately the refit was not completed before the ship sailed. We arrived in our cabin to find no electricity, safe not working, old shower door stored on the balcony. The electricity and shower door were dealt with in a reasonable space of time. Someone came to fix the safe, told us it was new and they didn’t have a code and another person would come to fix. More than 24 hours later no one had come and we contacted reception again, after giving a report of the items that needed repairing the receptionist rolled her eyes to indicate she had enough of us. Another member of staff arrived to give us the same answer about the safe and left. It was eventually fixed after more than 24 hours on the ship. Once the electricity was back on we realised the television did not work. This was fixed on the second day. On the third night we came back from dinner to find we had no running water from the sink taps and reception was closed. We reported next day and it was repaired while we were on an excursion. That night after dinner we came back to find no water again until the next day when we reported again. At this time we asked for the general manager, to be told he’s usually around somewhere and no further indication that anyone would find him. Maintenance staff have called on three occasions to fix the air conditioning which has always worked and we’ve not reported any problems. Many of the dining areas incur a supplementary charge, not all. We went to Nanno’s (no charge) at lunchtime for pasta (45 minute wait), the Beach cove for skewers (1hr 10 minutes for main course), latitude for breakfast (dirty tablecloth, dirty crockery, toast with a 10 minute wait for butter). We decided to eat in the market place where there was a good choice of food and no waiting. My partner uses the gym most days and most of the electrical equipment and exercise bicycles do not work. Speaking to other guests it seems as if everyone has had issues with either their cabin, service or both. The staff are very friendly and are working hard but there is a sense that the processes in place are not working and a lot needs to be done to get this ship up to an acceptable standard. There is a real sales atmosphere on board, constant encouragement to upgrade to different packages. If you buy something there is a hard sell to buy more, we understand the need for companies to make money but it seems the balance is not right on this ship, and it can be uncomfortable at times and not relaxing. Read Less
14 Helpful Votes
Sail Date: January 2019
We've been on at least fifteen cruises with a range of companies including RC, P&O, Celebrity X to name but a few but this was our first cruise on the Marella Dream. We chose this cruise as we wanted a week of mild weather ... Read More
We've been on at least fifteen cruises with a range of companies including RC, P&O, Celebrity X to name but a few but this was our first cruise on the Marella Dream. We chose this cruise as we wanted a week of mild weather without the need for a ten hour flight to the Caribbean so we opted for the colorful canaries and Morocco leaving on January 5th 2019. I have to stay we were slightly apprehensive having read some of the reviews but we were so pleasantly surprised that I feel the need to write a review, something I rarely do. The ship is spotless, the cabins and storage areas are bigger than what you find in most of the larger ships these days. The food is excellent always hot and varied with a choice of restaurants, there's a variety of enjoyable entertainment, something for everyone really. But what stands out more than anything is the excellent staff, nothing is too much trouble, always friendly and smiling. Yes, the ship is not as big or as glamorous as some of the newer ships these days but that said it lacks in nothing, it's absolutely lovely inside and has a homely feel to it which in itself can make all the difference to your holiday. If you're looking for a very nice relaxing cruise where you'll get excellent value for your money, do consider the Marella Dream, you wont be disappointed! However if you want the whistles and bells that come with the larger new ships and are happy to pay much more for that, the Marella Dream may not be for you, look elsewhere. Read Less
4 Helpful Votes
Sail Date: December 2018
The ship is a lovely place to holiday on. The food was delicious and plentiful. The staff friendly and helpful. Nothing was too much trouble. How anyone could find fault with this ship they must be used to 5* plus. The entertainment crew ... Read More
The ship is a lovely place to holiday on. The food was delicious and plentiful. The staff friendly and helpful. Nothing was too much trouble. How anyone could find fault with this ship they must be used to 5* plus. The entertainment crew were professional and the singer/comedian was very entertaining. The all you can eat buffet restaurants had lots of choices and even a chief cooking Chinese fresh for you. The all inclusive drinks package included in our price even included Prosecco. The swimming pool was freezing, it has a roof which covers over in bad weather. The jacuzzi was lovely and warm. There was just a lack of sunbeds on our day at sea which was to be expected, we had quizzes in the afternoons around the pool. There didn't seem to be any children until our ship picked up the night before we came off because it was the week before Christmas. Had a wonderful time on this ship. Read Less
8 Helpful Votes
Sail Date: September 2018
First time cruising and we both loved it from day one the party atmosphere when we set off was really good we knew then we were in for a good time as the second day came around the crew were so polite and helpful. Right let's get onto ... Read More
First time cruising and we both loved it from day one the party atmosphere when we set off was really good we knew then we were in for a good time as the second day came around the crew were so polite and helpful. Right let's get onto the cabins they are a little small but clean and tidied twice a day at the end of day you only sleep in them we were out everyday soaking up the atmosphere on pool deck with waiter service giving ice cold drinks bottles corona San Miguel or peroni lager or if you want strongbow John smiths or even cans draughts Guinness just a sample of what you can have not to mention cocktails ha the food was always a good quality and plenty to choose from your never go hungry even in night time after a night out the market place is open for a scoff we did do trips out won't mention that as others have said anyway overall like I said first time on the waves we both have different views on cruising and will be going again Read Less
11 Helpful Votes
Sail Date: August 2018
I choose explorer cruise by mistake originally as I thought it was adult only, but once getting on board I found it was not a mistake as it was absolutely the best , we didn't try the diners that you had to pay extra for as there was ... Read More
I choose explorer cruise by mistake originally as I thought it was adult only, but once getting on board I found it was not a mistake as it was absolutely the best , we didn't try the diners that you had to pay extra for as there was no need to , we ate in all the other diners and if we didn't like the menu 1 night we went to another, the whole of the staff on board was amazing and friendly nothing was to much, I've heard people complain about the toilet blockages but if mindless cruisers didn't put things down the toilet that shouldn't be there then this wouldn't happen. we had a little trouble getting a sun bed especially on sea day but that's life we found a suitable chair and bathed from there it didn't ruin anything . some of the excursions I choose was long and a bit to much walking but that was my fault as I should of read more information properly. the cabins was kept very clean. the entertainment was great the singers and dancers had so much energy, and was also very friendly. the Broadway shops was far cheaper for things o board than ashore (we checked before buying ) the waiter service in the dining rooms was exceptionally good. I could go on and on but all I can end with is we have rebooked for next year already (done today ) Read Less
10 Helpful Votes
Sail Date: June 2018
We chose this cruise mainly for the destinations. Unfortunately due to high winds we were unable to dock in Sicily and this had a knock on effect to our next trip to Sorrento as had to dock in Naples . The ship had engine trouble which ... Read More
We chose this cruise mainly for the destinations. Unfortunately due to high winds we were unable to dock in Sicily and this had a knock on effect to our next trip to Sorrento as had to dock in Naples . The ship had engine trouble which meant that we couldn’t visit Barcelona . The Tui staff were unprepared for these types of eventualities leaving us disappointed with the trip . The food was very good but the entertainment was also lacking . It’s put me off cruising for a while. We became expectant of Captain’s announcements on a daily basis and on the last but one evening of the trip there was an odd way of preparing us for yet another disappointment whereby we were encouraged to show our appreciation for the restaurant staff by waving our napkins in the air whilst they marched through and the waiters topped up our glasses. Unfortunately whilst there was merriment most of the passengers had worked out that we were getting yet another announcement and were prepared for another let down. Read Less
3 Helpful Votes
Sail Date: April 2018
We chose Tui as we wanted a relaxed cruise with no formals, and it was all inclusive. We had a whole day to explore Palma, Majorca which is a beautiful city. The ship was in tip top condition, with beautiful restaurants 47 and above ... Read More
We chose Tui as we wanted a relaxed cruise with no formals, and it was all inclusive. We had a whole day to explore Palma, Majorca which is a beautiful city. The ship was in tip top condition, with beautiful restaurants 47 and above this was Gallery 47 which is an Italian restaurant. Wherever we went the service given was excellent, from waiters to chambermaids. Islands restaurant is buffet style, with heaps of choices. The buffet food tends to be a little on the cool side sometimes, but this could be remedied with a microwave to reheat food if needed. Beer and wine on offer. Great sea views too. The only down side for me was that the swimming pools were too cold to use. Hardly anyone was in them. Dont understand this! Our cruise was called Iconic Italy and due to early and late flight times we had a whole day in port in Palma and Corfu, which was great. This was our first cruise, and next time l would book the longest length of excursion as otherwise its not long enough to really explore if you have a half day. We had an indoor cabin, deck 3 midships. It was perfectly fine for our needs, with more than one visit from the chambermaids each day to pop chocolates onto your pillow or a fancy towel animal! Fabulous entertainment in the theatre too. Cant wait to go again! Read Less
8 Helpful Votes
Sail Date: April 2018
As a "Cruise Virgin," I had nothing to compare the Marella Dream ship, cabin, food, entertainment or crew to. At 61 years old, I can honestly say this was the best holiday I have ever had! The choice of restaurants, food and ... Read More
As a "Cruise Virgin," I had nothing to compare the Marella Dream ship, cabin, food, entertainment or crew to. At 61 years old, I can honestly say this was the best holiday I have ever had! The choice of restaurants, food and drinks has been brilliant, the nightly evening shows stunning, and daily and night-time activities very varied providing something for everyone. All staff from the kitchen staff, bar staff, cleaning staff, entertainment staff, crew members up to the captain himself were as extremely polite, courteous, helpful and hard-working as each other, resulting in a camaraderie and sense of fun between the staff and the passengers. Having read the previous negative reviews for this cruise, I was more than a little apprehensive - but whatever caused those bad reviews has certainly been rectified. I met some amazing people, staff and passengers. My comments are repeated by my co-travelIer, who is a seasoned cruiser of 14 previous cruises, so it is not my lack of knowledge/experience of cruising which has prompted me to write this review. Thank you to all a TUI for a fabulous holiday - I'm already saving up for the next one and hope to see you soon!!!!! Read Less
2 Helpful Votes
Sail Date: March 2018
We had been on another Tui cruise with different ship last year so was hoping to the same experience how wrong we were Had to carry our own luggage on board as we had missed flight due to the bad weather. Tui staff at the airport ... Read More
We had been on another Tui cruise with different ship last year so was hoping to the same experience how wrong we were Had to carry our own luggage on board as we had missed flight due to the bad weather. Tui staff at the airport in Las Palmas were not interested in helping us get to the dock made us pay for our own taxi. We had paid for what we thought was an all inclusive drinks package, if we wanted to upgrade to the premium we would have had to pay not only for myself and parter but two under age children making an additional £400 to our holiday as were there for two weeks. The two bands on board for entertainment were very poor. I have to say the guys doing the evening broadway show put in a lot of effort well done for that. The ship is very out dated. Everything is always to pay extra for learning how to play poker to a visit to the bridge its pay pay pay more more more . I would not recommend an person with disabilities in a wheelchair for this cruise the amount of time I saw people struggling about the ship and the crew watching not helping made me very cross. The reception team seemed very rude at times . Read Less
11 Helpful Votes
Sail Date: February 2018
All in all it was a good experience and did not feel like the plague ship some reviews have mentioned (I was a tad concerned on departure). Positives All the crew were really lovely and helpful - especially our cabin steward, the ... Read More
All in all it was a good experience and did not feel like the plague ship some reviews have mentioned (I was a tad concerned on departure). Positives All the crew were really lovely and helpful - especially our cabin steward, the staff of coffee port and reception. Show performers were enthusiastic and performed well - the tribute to broadway was particularly good. The Kora-La restaurant was great, well worth the surcharge. Desserts options were always good and plentiful! Great choice of ports. Enjoyed the excursions - we took a forest hike in La Gomera and the Fire Mountain tour in Lanzarote. Embarkation and disembarkation were very smooth - even though our flight was late on the way out. Negatives Lack of choice for vegetarians, and the pizza is really bad. Lack of ethnic diversity in the show team - felt particularly awkward in the Africa show (the section on the 'cannibals' made me really uncomfortable). Would prefer a choice of flights when booking. Read Less
25 Helpful Votes
Sail Date: February 2018
We have just returned from a fantastic week on the dream, the ship is a grand old white lady . Our room was nice and clean from what I could see but I didn’t go round on my hands and knees like some of the sad critics, as I didn’t have ... Read More
We have just returned from a fantastic week on the dream, the ship is a grand old white lady . Our room was nice and clean from what I could see but I didn’t go round on my hands and knees like some of the sad critics, as I didn’t have time as we were enjoying our holiday. The food was nice and hot , we ate mainly in the mdr as we like to be waited on and the staff worked really hard to please people. We really liked the entertainment and thought they worked really hard. The ports of call were good as well and having good weather made a big difference. This ship is not as glamorous as the Discovery ships, but we still had a great time and made some new friends. At the end of the day a holiday is what you make it, if you want to go looking for faults then I’m sure you will find some, but that’s not what we went for. We really liked this ship and it’s staff and would definitely go on her again. Ps If people come up to you when you first get on and start moaning then just tell them to do one as this happened to us, sad people. Go and enjoy Read Less
23 Helpful Votes
Sail Date: February 2018
This was our first cruise and the December and January reviews were so bad we nearly cancelled. That would have been a big mistake. The general organisation including flights, transfers and daily information about ports of call was ... Read More
This was our first cruise and the December and January reviews were so bad we nearly cancelled. That would have been a big mistake. The general organisation including flights, transfers and daily information about ports of call was excellent. All the staff were helpful, polite and courteous. The ship was immaculately clean and a very high priority was given to hygiene on board. The food in the self-service restaurants was very good and there was a wide variety of choice throughout the day. We felt that he food in the Orion waiter service restaurant was not as good and rather bland, particularly the main course. There was a wide variety of activities to suit most tastes and we particularly enjoyed the shows in the Broadway Lounge. There were plenty of places on board where you could find a pleasant spot if you just wanted to relax during the day to have a coffee or cocktail. Our cabin was very nice with an excellent shower in the bathroom. We had an outside berth and we really enjoyed the view as we entered a different port each morning. The cabin staff were excellent and tidied our cabin in the morning and again before we went to bed at night. The choice of ports was good and it was just a short walk into most of the towns if you want wanted to do your own thing. We had the all inclusive package which gave us a large selection of alcoholic drinks including cocktails. The Marella Dream is about thirty years old and unlike the modern cruise ships it is still a nice looking boat. However, it is starting to look a little tired and dull in places, but it is important to stress again that the boat was kept immaculately clean throughout and this did not detract from us having a very enjoyable holiday. The weather was mixed, but we were out walking every day in shorts, with plenty sunshine and a just few showers. Read Less
3 Helpful Votes
Sail Date: January 2018
From arrival to departure the whole experience was not what we have come to expect from Marella, having previously cruised five times on Thomson/Marella cruises with good experiences. We joined the ship in Las Palmas only to find we ... Read More
From arrival to departure the whole experience was not what we have come to expect from Marella, having previously cruised five times on Thomson/Marella cruises with good experiences. We joined the ship in Las Palmas only to find we had arrived in the middle of a Norovirus outbreak! The ship was under a sanitation shutdown! Pools, jacuzzi’s and library closed! Buffet restaurants were not self-service. Tea & coffee even orange juice could not be poured without a plastic gloved hand giving assistance. We were surprised that holiday makers were still being allowed to join the ship due to the number of sick people on board and the dire health warnings issued by the Captain at every opportunity! We learned that the ship had undergone a deep clean in Tenerife the day before we arrived! This obviously did not solve the problem as this process was repeated 2 weeks when all non-disembarking passengers, us included were given a free excursion to get us off the ship! We never saw anyone cleaning the corridors other than cabin staff. We had a suite which was not always cleaned too well. It was our saving grace. We could at least stay in and have hot tea and biscuits ( bought biscuits when we went off the ship) As if the health situation was not enough to contend with, everything about the ship was poor! Our first night visit to the Lido was so bad it was our last for the cruise. We wondered what we had come to?? We ate breakfast & lunch in Sirens after that. It was better but not always good. The food was often cold & sometimes not edible! Tea & coffee often had scum on the top due to not using boiling water. I watched a waiter one day pour hot water in the orange juice at breakfast. It tasted like dishwater! Evening meal in Orions was often slow service, so much so that you could miss the Broadway show. Food was not hot & a menu for the inventive! It was the first time on a cruise we have both lost weight!! I have often gained quite a lot. AI drinks package ok but due to health reasons we were never given a drinks menu. I have never had so many versions of gin & tonic, some undrinkable! Lifts were a lottery if you were in the middle of the ship! The engineers were often working on them. Some passengers were getting really cross having to wait so long particularly if you had difficulty with the stairs. The entertainment on board was not always good as the bars turned into no-go areas due to the overly loud out of tune singing acts! The Broadway showcase team entertainment team were like a group of strangers thrown together for the night! We found the ship to be really dirty in some areas particularly the crew area on deck. There was quite a number of dirty cushions on sun beds & seats in public areas! Sorry can’t think of a nice thing that happened on the cruise, just an awful waste of money! Read Less
Sail Date: December 2017
I chose this cruise because it covered NewYears eve and my wifes 70th birthday. The best part of the cruise was the firework display provided buy Funchal, thank goodness TUI didn't have anything to do with this , other than docking in ... Read More
I chose this cruise because it covered NewYears eve and my wifes 70th birthday. The best part of the cruise was the firework display provided buy Funchal, thank goodness TUI didn't have anything to do with this , other than docking in Fuchal. The ship was in the midst of a virus issue and underwent a chlorine deep clean of all the ships plumbing in Tenerife the day before we left for home. This entailed getting nearly all the passengers off the ship and onto a complimentory tirp (10 coaches I counted). New passengers where boarding in Tenerife when the trip got back to the ship. More chaos ensued as both sets of passengers had to board through the same gangway. The next day the Captain announced to the new passengers not to believe what had been posted on social media in the UK about the virus onboard, but said it had been mostlikely been brought onboard by previous passengers on a previous. cruise. What a cheek !! Why did it take nearly two weeks to deep claen the ship!!!! Food was abismal, luke warm at best. Bacon at breakfast could have been used to tile a roof it was that hard and overcooked. I didn't fancy complaining about the food as you never now how upset the cooks can get!! Waiters where cleaning tables in the self service restaurants with spontex cloths and on sign of them using antibacterial even though the passengers were religiosly using and being prompted to use the hand sanitisers. The cabin flooded on Wdnesday night along with many more at various times throughout our week (good, sorry bad news travels fast in lifts). Hense the eventual deep clean. TUI GET RID OF THIS TUB ITS A NIGHTMARE NOT A DREAM!!! Read Less
9 Helpful Votes
Sail Date: December 2017
My wife and I usually go away for Christmas and New Year, but this time decided to take my recently widowed mother-in-law with us so as not to leave her alone over Christmas and cut our normal 2 week break down to 1 week. Previously we ... Read More
My wife and I usually go away for Christmas and New Year, but this time decided to take my recently widowed mother-in-law with us so as not to leave her alone over Christmas and cut our normal 2 week break down to 1 week. Previously we have sailed with P &O, NCL, Cunard, MSC, Fred Olsen and Costa so it was with that background this review is being made. The flight out from Gatwick was good and the embarkation process extremely smooth as we were the last flight in. Luggage to cabin in good time and the cabin was of a decent size. We were on the 5th floor, although mother was on the floor below, in the very front single cabin. Don't book the front cabins on lower decks. The noise in cabin 4003 when docking or departing is horrendous and she had to use ear plugs to try (unsuccessfully) to blockout the sound. Wishing to avoid the buffet scrum, we decided to eat in the Orion for breakfast. I ordered a cooked breakfast and when it arrived and I saw the bacon, I wasn't sure if I was on a Thomson cruise or a Timpson cruise. Cold, hard and almost inedible. We them made a decision to eat breakfast upstairs from then on. Luckily some fellow passengers tipped us off that the small self-service on the 11th floor was a better venue than the 9th floor free-for-all, so we ate our breakfasts there from then on. Dinner in the Orion was very hit and miss. The Christmas dinner had processed turkey and mother got thick slices of dark brown meat that resembled pork - no breast meat at all. We fared better than those opting for beef who complained about it being this and stringy. The irony was that in the 9th floor buffet, the turkey on offer from the carvery was excellent. The next night, she ordered the roast ham which was thick chunks of processed meat that would disgrace Wackford Squeers' establishment, whereas I had the most delicious fish in pastry. Her ham was quickly returned and sh had the fish too. The Dream is the first ship I have been on where the dining room food is the same as in the buffet, so we decided to eat in the buffet from then on where we could see what we were going to eat in advance. In fairness, we had some reasonable meals up there from then on and had an excellent meal in the Asian restaurant one evening. On Friday 29 th December, (day 6 of our cruise) the main change over day in Tenerife. We had spent the morning out. We returned at 1pm and mum took to her room as she was feeling tired and wanted to have a rest. My wifeand I went up to the buffet to have a coffee and noticed that suddenly there was a heightened level of sanitation with staff making sure that hands were sanitised and they had taken control of serving. Plastic gloves on, salt and pepper removed, guests not allowed to touch anything. Washee washee staff now present with sanitisers for the first time ensuring guests sprayed before entering the food areas. Seasoned cruisers will know the signs. This is a sure sign that there is a raised level of concern by the cruise company regarding sickness. When questioned why the level had been raised, the staff were stating that is was a precautionary measure due to customer change over. We had heard during the week that there had been cases of sickness on board which did not surprise us, as already stated we did not believe the level of preventative sanitation was very good. Unsurprisingly, an hour later, mother had gone down with sickness and diarrhoea. The written on board guidance issued advised that passengers with these symptoms should stay in their rooms so my wife and I went to the surgery, The nurse said to bring her down as the doctor had so many cases that he couldn't leave the medical centre. I won't go into all of the what happened next, but despite being advised that she should stay in her room for 24 hours and the medical centre and reception would be in contact with her during the quarantine period, the first call she got from anyone was the next morning from the cabin boy asking her to clear the cabin as we were due to disembark later that day. We went to see the doctor and the nurse said they had had so many cases that he hadn't slept properly for 3 days Reception then did a superb impression of Comical Ali, Sadam Hussein's spokesman during the Iraqui war deniying that there was a norovirus on board- just gastroenteritis. ( I invite any reader of this to look up the NHS web site under gastroenteritis and the two most common causes in adults is norovirus or food poisoning. So - take your pick, Thomson.) Just to cap this bit off, the return flight was an hour and a half late not getting into Gatwick till after 2.30 a.m. and during the wait at Las Palmas airport, I keeled over with a bout of food poisoning which thankfully cleared up sufficiently to let me fly home. Moving away from the medical issues, there were some positives. The bar staff and waiters were the best I have come across on any cruise line and the trips seemed very reasonable in comparison to other lines. The cabin steward we had on deck 10 (Iwan) was excellent. The all inclusive drinks, however, as has been said before in other reviews, does not include many premium brands. Don't for instance, order a Gin and Tonic. Order a Gordons Gin or you will get some inferior brand. The shows were all good but the volume of the singers in the shows, the Asian resident band in Medusa and sometimes the guys playing at the rear were all excessive. The two places where music was acceptable - the Explorer lounge and Tides meant that seats there were at a premium. The other "entertainment" consisted almost entirely of trivia quizzes, daily bingo and other It's a Knockout style competitions run by the animation team. Talking to other cruisers, many of them were regular Thomson cruisers. Universally they said standards had slipped over the years - 5 course dinners were now 3 course etc. General grumbles about entertainment and food, yet without exception, all regular Thomson cruisers we talked to who agreed the standards were slipping said they would sail with Thomson again and not consider another cruise line !! I can't grasp that thought process at all. To summarise, therefore, it wasn't the best of cruises to say the least and we won't be cruising Thomson or Marella again. There were some good things but, regrettably, the bad things we encountered overwhelmed these. Read Less
3 Helpful Votes
Sail Date: December 2017
Took this short pre-Christmas cruise with my husband and another couple. We booked last minute and had never been with Marella before, only P&O. Our cabin was quite roomy with plenty of storage. We had a bath and a pretty powerful ... Read More
Took this short pre-Christmas cruise with my husband and another couple. We booked last minute and had never been with Marella before, only P&O. Our cabin was quite roomy with plenty of storage. We had a bath and a pretty powerful shower. It is dated and in need of a refurb but kept exceptionally clean. We were all inclusive and paid extra to upgrade our drinks package, if you like a drink I would recommend doing this as it's very good value for money, as well as all alcoholic drinks it entitles you to go to the coffee shop for speciality coffees and water is delivered to your cabin each day. The main dining room on the 4th deck is excellent, the service was sometimes a little slow but the food was good and always hot. The buffet restaurant on the 9th deck was what you expect at a buffet, hit and miss but most meals were fine. We ate here or the buffet by the pool on deck 11 both were fine. Entertainment was fine, quizzes mostly if you didn't want to go into the theatre. we enjoyed the shows that we did see, very professional. Overall I would recommend The Dream and old ship, but friendly and clean. We will certainly travel with Marella again. Read Less
11 Helpful Votes
Sail Date: December 2017
We booked this cruise for our 36th wedding anniversary and my 65 th birthday both writhing a month or so of each other. We flew from Manchester in the snow which delayed us for an hour. The fight itself was ok apart from a very rude ... Read More
We booked this cruise for our 36th wedding anniversary and my 65 th birthday both writhing a month or so of each other. We flew from Manchester in the snow which delayed us for an hour. The fight itself was ok apart from a very rude couple sat in front of us who both insisted on reclining their seats. Myself being 6'2 and no extra legroom seats available when we booked found it very uncomfortable. Not of to a good start. The transfer was quick and the luggage arrived at our cabin quite promptly. On first impression the ship looked nice dressed for Christmas, however as the days passed there was no atmosphere on board, no christmas music which left a lot to be desired. The food was good but has been reduced to three courses only. The captain's dinner again only three courses but nothing special just the normal menu, very disappointing. The saving grace was the weather, we had checked prior to leaving the UK and expected overcast days and tain. We actually had 7 days of sunshine 21 -25 degrees which meant we were able to spend a lot of time outsude as the daytime activities were extremely poor and boring. The usual ice carving,napkin folding and best of all vegetable sculpture. My wife and I had been taking dance lessons especially for the cruise as normally there is dancing before evening meal. Not on the Dream, we found nowhere you could go for a dance. As for the on deck entertainment and in the bars the standard was animal. Performers who were unable to sing in tune and had a repertoire dating back to the 50s and earlier. If I heard tie a yellow ribbon and itsy bitsy tiny bikini more than once and nothing after the millenium. As for the show team ,well all i can say is sack the lot and start again. We thought from the standard of the performers that they had just got together and were still getting used to one another. Imagine our surprise when the cruise director told us they had auditioned last year and had been together all season. Overall impression will not sail with marella cruises again this is our 15 th thomson/tui/marella cruise and cermainly our last. Read Less
10 Helpful Votes
Sail Date: October 2017
Some lovely restaurants attended by excellent waiting staff. Three of the six restaurants have an additional charge applied. Most of the food was very good with only one or two disappointing meals experienced during our week long stay. ... Read More
Some lovely restaurants attended by excellent waiting staff. Three of the six restaurants have an additional charge applied. Most of the food was very good with only one or two disappointing meals experienced during our week long stay. The bars look very 70's but were also well attended. The cabins are a bit bland whilst the communal parts of the ship appear very dated. My wife and I enjoyed our stay but were considerably younger than the average age on ship (54). One point of note; the ships entertainment is absolutely terrible with every cliched game done so badly it was painful! There is a small nightclub on the top floor which plays nothing but 60s and 70s music. The 'DJ' was quite rude to anyone who requested any other music! Apparently the other staff just accept how rude she is. The excursions were very expensive but were well organised. The fitness suite was a bit tired but was well used. There is also a Spa which whilst approximately twice high street prices, was very good. Read Less
2 Helpful Votes
Sail Date: October 2016
My partner usually cruises with Royal Carribean however I Persuaded her to try Thomson. The ship is impressive being an ex Royal Carribean ship however Thomson appear to be still trying to get a grip of running a bigger ship. The ... Read More
My partner usually cruises with Royal Carribean however I Persuaded her to try Thomson. The ship is impressive being an ex Royal Carribean ship however Thomson appear to be still trying to get a grip of running a bigger ship. The evening entertainment was good on most nights and the variety excellent. The entertainment during the day around the pool could have been better and more varied. The only real entertainment was a band for one hour and a quiz. Food overall was good and the service in the reastauraht excellent after the first night. The first night it took over two hours to get three course however the second night we were served by Igor who was brilliant. Food served quickly and wine flowing every night from then on. First formal night was good with the Captain saying a few words. The second formal night appeared to be solely for the photographers to get pictures of you to try to sell. Cabin was fine and the all exclusive package was one of the best we have had. The final day was a disaster with huge queues for everything. The immigration was done on the ship but the queue must have had about 150 in it. We got a paper example of how to fill in the form and it explained to put Barbados in one section. After queuing for some time we were told that this we wrong and to fill in new forms. We queued at reception wity lots of other people to get new forms as they didn't have any on the desk, I can't understand why they don't. The queue to leave hand luggage took about an hour to get through and my partner lost an item and queued at reception for 45 minutes without making much progress and had to depart the ship to get our transfer without finding if it had been handed in. On all the other days the officer and managers were highly visible, there were none to be seenon departure day when they were needed. Overall it was good but it could be excellent if they get used to handling bigger numbers Read Less
32 Helpful Votes
Sail Date: August 2016
My wife and I have just returned from our first 7 day Western Mediterranean cruise aboard the Tui Discovery. We thoroughly enjoyed the experience and found pretty much everything to be complete opposite to some of the highly critical ... Read More
My wife and I have just returned from our first 7 day Western Mediterranean cruise aboard the Tui Discovery. We thoroughly enjoyed the experience and found pretty much everything to be complete opposite to some of the highly critical reviews we read before departure which made us a little apprehensive. All of the staff and crew were friendly and helpful with particular mention to Leah our cabin steward who always greeted us every day with her beautiful smile and kept cabin clean including little chocolates on our pillows every evening. There was a very good selection of food in all of the restaurants which varied the menus daily. We never had to wait for a table (or share during busy times). Bar services was also very good. The on board entertainment was of high standard with excellent singers, musicians and guest comedian. If we had one criticism then it would be having to pay extra for WiFi service which had various tariffs up yo £50 for 8 days. I would have expected this to have been included in cost of our holiday, We have never had to pay for this before at 4-5 star hotels we have stayed at in the past. Overall we would definitely go on another cruise after our first time on this one. Read Less
3 Helpful Votes
Sail Date: December 2015
What a great time we had on the Thomson Dream for the transatlantic cruise 'Beyond the Sunset'. We chose to embark in Gran Canaria, then enjoyed stops in La Gomera & Cape Verde before crossing the Atlantic to the Caribbean. ... Read More
What a great time we had on the Thomson Dream for the transatlantic cruise 'Beyond the Sunset'. We chose to embark in Gran Canaria, then enjoyed stops in La Gomera & Cape Verde before crossing the Atlantic to the Caribbean. I'll admit to having reservations about the 5 days at sea but 36 hours were shaved off this due to a medical emergency on bored. However the days went quickly & were enjoyable. We're not ones to join in with quizzes or games so can't comment on that - otherwise the entertainment was quite good. The food was very good; we ate breakfast (when we wanted breakfast that is) & lunch in the self service Lido. Yes it could be busy - especially on sea days. But if there's a queue go & sit down, have a drink, read another chapter of your book, etc & the queue will be gone next time you look. In the evenings we ate in the Orion - we enjoyed the smaller, rear section of the restaurant & were ably attended to by Mario & Kumar most evenings. Not forgetting Tony the wine waiter with his endless bottles of red & white wine. We always found there to be plenty of choice in the Orion & enjoyed thoroughly whatever we ate. The bars were very good; the bar staff on the whole very attentive with special mentions for Garnett & Girri up in the Lido Pool bar. The ship was a perfect size for us. On the whole we had a fantastic, memorable time. Read Less
8 Helpful Votes
Sail Date: December 2015
We flew from Gatwick to Las Palmas to join the Dream on December 5th, 2015 for a 17 day cruise across the Atlantic. Embarkation onto the ship was swift and painless. As we had sailed on her before we found our own way to our cabin which ... Read More
We flew from Gatwick to Las Palmas to join the Dream on December 5th, 2015 for a 17 day cruise across the Atlantic. Embarkation onto the ship was swift and painless. As we had sailed on her before we found our own way to our cabin which was on deck 5, outside No 50187. Pleasantly surprised to find how big the cabin was, as we previously had an outside plus. It had a nice square window, a sofa and just a shower (no bath). I preferred a shower only as thought we had more room. We were very satisfied with our steward Boho who kept the cabin clean with the minimum of fuss. The ship itself was spotless, the recent refurbishment has definitely improved the ship to a much higher spec. The new bar, Waters Edge was lovely but unfortunately there was not enough seating and it got very crowded later at night. In some instances standing room only. To be honest I am not sure they could put much more seating in there as the casino merges with the room at the entrance. The other improvements on the open deck where the Lido is was also very good and gave it a much cleaner look. The sun deck with its comfortable beds is also an asset. As for the food. Breakfast as usual were spot on and had plenty of choice regardless of where you ate. The same applied to lunch and the late afternoon snacks. Which we stopped having because we were too full after to enjoy our evening meal. This we always had in the Orion, again we enjoyed it all from the brilliant service by the lovely Trudy, Samuel and Rafaelle our wine waiter to the choices on the menu, to the food itself. Okay some meals were better than others but we had lobster twice and an excellent sirloin steak plus other lovely choices. All in the price. The drinks package was fine, if you chose carefully and asked for drinks done to your taste. Entertainment as usual was very good apart from the Comedy show. The itinerary was good and nearly all the ports of call you could do independently. First time for me to the Caribbean and to be honest apart from the white sand, blue seas and stunning weather I was not impressed. I did however really enjoy the crossing itself and I am very glad I went. Of course the main asset this ship has is its wonderful, caring, funny, smiley crew. They go out of their way to make sure everything is as perfect as possible. From the efficient, funny Joan in the Medusa, Iany in Tides, Jade in Waters edge to the very funny Jeffrey (apologies for spelling) they could not be faulted. I am sorry I can not mention you all but take it as read, you were all brilliant and an asset to the company. I have only a few negatives. Where the artists play in the evening should be changed more often so that everyone has a chance to see them. The sunbed policy should be implemented properly, then everyone can get a chance to move around a bit more. The keeping of seats anywhere for any length of time for large crowds should not be allowed. I understand that friends want to sit together but sometimes these were kept for far to long, in some cases well over and hour. Not fair. Read Less
5 Helpful Votes
Sail Date: December 2015
This was our first cruise and we wanted warm climate, good atmosphere, friendly travellers and a relaxing environment. After researching various cruise destinations, packages and value for money, Thomson Cruises came out top in all fields. ... Read More
This was our first cruise and we wanted warm climate, good atmosphere, friendly travellers and a relaxing environment. After researching various cruise destinations, packages and value for money, Thomson Cruises came out top in all fields. We then read all the feedback from other traveller's only to discover that many were return voyager's who had done several cruises on various ships and returned to the Dream for it's friendliness, professionalism, helpfulness of staff and great atmosphere. All these factors helped to convince us to do this cruise. It was the best money we ever spent on a holiday and I can't believe we never did a cruise before. Embarkation was quick and efficient. Within 6 minutes we were processed and heading to our cabin. The cabin was clean and fairly spacious, I was half expecting it to be cramped so I was pleasantly surprised. There was an information pack in our cabin with the name of who was allocated to look after our cabin during our cruise, activities for the day and the name of our next port of call. Each day you had a news letter with all the timings for activities, arrival time in port, departure time and port excursions available at your destinations. The Thomson Dream is a decent sized ship and well maintained, the crew and staff are very courteous, helpful and always cheerful. The quality of the food was excellent. The entertainment is of a professional standard and varied.. During the days at sea you are never short of activities that the staff organise, or you can just opt to laze by the pools or on the sun deck's. You can pre-book your excursion's before leaving the UK to join your cruise if you so wish, or choose to book once on board, the choice is entirely yours. Within a week of our return, we had booked our 2016 cruise on the Thomson Dream again. Read Less
Sail Date: April 2014
this ship is small and crowded. you have to queue for everything. if you don't get in broadway lounge or libertes one hour before the shows you have no chance of a seat and people like the same seats every night !! the hemingways bar ... Read More
this ship is small and crowded. you have to queue for everything. if you don't get in broadway lounge or libertes one hour before the shows you have no chance of a seat and people like the same seats every night !! the hemingways bar is only small and fills up very quickly try horizons on deck 9 its lovely and people don't go up as much.there is a vibration all through the ship all the time I believe its the air conditioning. you can also feel every wave if the wind gets up. the food can be cold sometimes in both lido and meridian.if you like the theme that night (Chinese, portugese, French etc) there is plenty to eat otherewise its salad, unless you go to lido grill and get pizza or burgers. the day time entertainment is rubbish. not enough sunbeds you have to get there before 8am or you have had it. the good points are its clean and the service is good the cabin steward was good but we didn't always get the chocolate on pillow every night and didn't get the midweek bill or end of cruise statement had to ask at reception. this is just my opinion other people love it and go back time again, for me its back to the big ships. cheap and cheerfull the theme on this ship. sorry Read Less
Sail Date: February 2014
We were on the departure from Las Palmas on 1st February. I had booked just after Christmas and only then started reading some of the reviews – big mistake! In the event we had a great week with virtually no problems at all. We were ... Read More
We were on the departure from Las Palmas on 1st February. I had booked just after Christmas and only then started reading some of the reviews – big mistake! In the event we had a great week with virtually no problems at all. We were blessed with fine weather nearly all the time. The staff on board really made the trip,they were the best I have experienced on any cruise,and just could not do enough for you. We eat every night (excep one)tin the Meridien restaurant and had good food and excellent service. I said to the maitre d' on the first night that we would like a table for 2 and he kept the same one for us every night . We ate one night in Mistrals and the food was superb- the best meal I have had for a long time. We had breakfast in the Lido and this was fine but it did get busy at certain times. I thought the food generally compared well with P&O (Oriana,Ventura and Azura). A good deal(which you buy on board)is the Wine Package where you get 5 bottles of very reasonable wine for £59. We had cabin 133. A very good choice,most comfortable and quiet. Bed very good,slept extremely well. Our cabin steward, Apri, was great and kept everything tip-top. Nice to have bath as well as shower and all was spotlessly clean. TV Sky and BBC failed for about 3 days,don't know why. Niggles,well a few. It does seem a bit weird to try and sell front seats for the entertainment at £8 a time,when there was never the slightest difficulty in getting a seat. Similarly, offering a steak at £9 extra at dinner time did appear rather money-grabbing. Wi-fi was expensive and slow and only worked in a few places on 5 deck. The library was a joke – a motley selection of very tired and well-thumbed titles. But generally an impressive product. Its not super-luxury, but you get what you pay for. For a nearly 30 year old ship,Celebration is well-kept and well looked-after. I highly recommend. Read Less
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