87 Tampa to Caribbean - Western Norwegian Sun Cruise Reviews

Great way to spend Thanksgiving! The snorkeling in Roatan was the best we have ever experienced. Chose the Norwegian snorkelng trip and it was excellent. We had beginners and experienced snorkelers in our family and the crew made sure ... Read More
Great way to spend Thanksgiving! The snorkeling in Roatan was the best we have ever experienced. Chose the Norwegian snorkelng trip and it was excellent. We had beginners and experienced snorkelers in our family and the crew made sure everyone had a fabulous time. Main dining rooms were adequate but nothing special. The specialty dining venues were great...spent most of our meals in one of these. Bars were all fun and mostly helpful bartenders. A few of the bartenders seemed to have trouble negotiating the all drinks included beverage package that we had. The usual problems with people reserving deck chairs with a towel in the early morning and not showing up until afternoon, we wish they would enforce the policy and remove things left for hours unattended. We were in a suite so had butler service which was awesome! Snacks delivered every afternoon and a special restaurant for breakfasts. Staff was very accomadating for our entire family group. Read Less
Sail Date November 2015
This cruise is the top of the line when it comes to service= 5star for sure. I liked the emphasis on serving its customer as opposed to pushing their products. Wow what a relief. Made the cruise much more pleasureable. These folks are ... Read More
This cruise is the top of the line when it comes to service= 5star for sure. I liked the emphasis on serving its customer as opposed to pushing their products. Wow what a relief. Made the cruise much more pleasureable. These folks are super friendly and really go out of their way to suit your needs. These folks genuinely care. Family experience! Entertainment was stellar. Laughed my butt off at comedian El Gaucho and the dance/music was just outstanding. Cruise was much more suited for adults and not teens or children. The obnoxious factor was there but much less than previous cruises on Carnival and Royal Carribean. We enjoy a quiet, peaceful moment or two and others just don't get it. On that note, I was dissapointed in the available chairs away from all the noise and chit chat. Need to incorporate a serenity area out on the deck. Inadequate bathrooms, but not too bad. Gym was great overall. Some of the equipment needs attention. Thanks NCL Sun for a GREAT VACATION!! Read Less
Sail Date April 2015
BACKGROUND: My wife and I are both retired and have cruised Princess & Carnival multiple times (Platinum level). We’ve cruised with NCL before and decided to do a B2B with RC Brilliance OTS since it also sails from Tampa. Since I ... Read More
BACKGROUND: My wife and I are both retired and have cruised Princess & Carnival multiple times (Platinum level). We’ve cruised with NCL before and decided to do a B2B with RC Brilliance OTS since it also sails from Tampa. Since I spent 5 years as a teacher, I decided to give letter grades for each component I reviewed. ARRIVAL + TAMPA: We booked our Jet Blue flight from Central New York State (Syracuse) to arrive the night before the cruise. The complimentary shuttle to the Crowne Plaza picked us up around 5:30 PM and had us at the hotel within minutes. Check in was a breeze, we set up a shuttle run to the pier ($10 p/p via Blue One) for noon the next day and we settled in for the night. The next morning we ate some bagels that we brought from home took the 1:00 PM shuttle to the pier. The Crowne Plaza staff was helpful, professional & friendly, the pool was nice and the room was complimentary since we had a “Buy One Night, Get One Night Free“ promo Hotel + staff = A EMBARKATION: By the time we got to the ship, the lines were gone and we breezed through with no problem. The cabins were ready so we dropped off our carry-on bags and had lunch at the buffet. Easy peazy (if there is such a phrase) Embarkation = A THE CABIN: We were on Deck 9 aft cabin 9073 – two decks directly below Lido and a few decks above one of the MDR’s. The balcony cabin was roomy enough for us and our luggage, the balcony was a good size (bigger than many on the newer ships) and the bed was comfortable. As usual the closet doors open toward the bathroom door so you have to maneuver around to get stuff out. The bathroom was adequate but a tad smaller than we are used to. We were aware of the dreaded shower curtain having a life of its own so we followed other posters advice and brought over sized clothes pins to put on the bottom of the curtain to keep it in place. The shower had great water pressure but was waaaaay too small for a couple. The actual toilet area was small – I mean really small – I mean really tiny. We had no noise or cigarette smoke problems and there was no heavy elevator traffic or young kids running in the hallway. Our room steward Trian Fernandes was fabulous and we enjoyed talking with him. This was his last cruise before going back home for 3 month vaca and even though he was thinking about going home, he was very pleasant, helpful and never showed any sign that he’d rather be somewhere else (we gave him extra money on day 1 and day 6). We didn’t make many requests of him but when we did, he was quick to oblige. He also spoke English very well so there were no communication issues. One low point (which no one could have anticipated) happened when a cabin down the hall flooded due to a water leak. A small amount of water got under our door and the staff had to vacuum it up and use a “blower” to dry the rug. Guest services fell over themselves apologizing for the inconvenience (which was no big deal) and offered us bottles of wine and a free dinner at a restaurant of our choice. Cabin = A-, attendant = A+ THE FOOD: We like the Freestyle dining so we can eat when and where we want but didn’t go to the MDR’s at all. We ate most meals at the buffet and sat in the outdoor area at the stern of the ship. On the last sea day we ate at the Teppanyaki (courtesy of the ship) which for me was the food highpoint of the cruise. Buffet: Once we found the best times to eat, things were fine. Sometimes you have to hunt around for what you want since not all drink machines are available all the time BUT once you found out where stuff was, it was pretty much a certainty it would always be found there. Some offerings on the buffet weren’t that good but seafood, veggies, salads & fruit were my mainstay anyway and I never walked away hungry. Bagels with cream cheese and smoked salmon in the morning were among my favorites. B or B+ Bar service: Mostly frequented the bar by the pool - the bartender was busy but made good drinks - I tipped him extra each time. A- Room service: Never used it. No grade Teppanyaki: I admit it was free but we were thinking about eating there anyway. The seating started a little late but they gave us a complimentary bottle of wine (which we finished later in the cabin) and the chicken, steak and shrimp were very good. A+ Soda/drink packages: Never used them. No grade SHORE EXCURSIONS: More info for each is in the Shore Excursion Reviews Roatan: Little French Key - booked on our own. B+ Belize City: We booked the ship’s Bacab Jungle Park excursion. B+ Costa Maya: We booked Ya Ya Beach club on our own. B+ Cozumel: We didn’t book an excursion but shopped for souvenirs. C- OTHER SERVICES/MISC: Internet: We opted for the 100 minute plan + 10 minutes free (~$60 including activation) just so we could check e-mail a few times during the week. BE AWARE ----- the service is painfully SLOW. On the last day when everyone is working on confirming flights, the system w/b really slow. There is Wi-Fi available but I don’t know how well it works. C We didn’t use the Spa although I used the gym in the early afternoons so I had no issues with finding an open T-mill, elliptical or life cycle. The treadmills, elliptical and pedal machines were in great shape and the weight machines were primo. Gym = A- We didn’t buy any photo packages and ignored most photographers who tried to snap our pix. No grade We didn’t go to the casino. No grade Cruise Director and staff were often seen before shows in the Stardust Theater and around the ship. Nice people without being annoying. B+ We used Passengers’ Service desk to get printouts of our charges and the staff was courteous and professional. A- The boutiques/stores had their usual “sales” which were mostly for jewelry, old stock and watches. We only bought a couple of small souvenirs. C We did go to the Welcome Back party in the theater and the Observation Lounge wine and cheese party for the gold/platinum level folks. We went back to the Observation Lounge a few times for drinks and listen to the bands. As usual, we were too tired to attend the White Hot party. A- for what we did do We attended some of the Stardust Theater shows: El Gaucho – a comedian who did some interesting stuff with a member of the audience; Look of Love – a song and dance presentation with music from Burt Bacharach; Richie Minierva – a comedian; Rock You Tonight – another song and dance presentation with a rock & roll flavor. Overall a grade of A- or A DEBARKATION: We ate our breakfast in the Garden Cafe and then waited until they called our tag number to get in the final line which snaked around until we finally left the ship. It wasn’t a nightmare by any stretch but just one of those unpleasant things you have to do. After that we called the Quality Inn for the shuttle to the hotel. B OVERALL: What a great time – good weather, calm seas, lots of food and good value for the price but it ended all too soon. It was also great to start off with $100 OBC which we spent on the ship shore excursion, drinks and internet. The ship never felt crowded. Just don’t wait until “rush hour” to eat or go to the shows. We’re already booked on the NCL Star for a 10 day cruise in Oct of 2016 but we purchased another $250 Future Cruise Certificate for use in the future. I would recommend this ship & itinerary and give it an overall grade of an A- Read Less
Sail Date April 2015
I'm used to all inclusive vacations so was very skeptical about cruising. This was my first cruise so didn't really know what to expect and was afraid of getting bored and the hidden cost. Check in was as expected, some lines ... Read More
I'm used to all inclusive vacations so was very skeptical about cruising. This was my first cruise so didn't really know what to expect and was afraid of getting bored and the hidden cost. Check in was as expected, some lines but it really didn't take too long. We took our 2 bottles of wine and were charged the expected "corking fee" of 15$ per bottle but found other couples who took several bottles and were charged the same fee but no limit on how many bottles. Our balcony room was clean and ready when we got there. I will always book a balcony, it was lovely and roomy. We got the ultimate dining package and took advantage of the specialty restaurants and enjoyed almost all of our meals. Our favorite was probably Cagney's (best steak I've probably ever had) and the Italian (due to the manager who was super attentive and personable). Buffet dining was nothing special but always available and tasted fine. Only thing lacking in buffet was variety, but we always found food to eat clean and well prepared. One late night had a hankering for wings and buffet was closing but they made us a plate of hot wings to go! The staff was amazing, very friendly and attentive. Our room was kept very clean by Raffy with nice touches daily. We only tipped at the end so that did not affect his work ethic. We enjoyed the shows nightly and they were better than what you see at most all inclusives. Our excursions were Tabayan beach in Roatan and Salsa and Salsa in Costa Maya. We absolutely loved Roatan and will likely be looking for a vacation on the beach there very soon. "Terry" although a NY Yankee's fan was very attentive to us and kept the drinks flowing through the day. Costa Maya salsa and salsa was also very fun. We made 3 kinds of salsa and learned to dance the salsa with Fransisco who was fabulous and funny! Free all you can drink margarita's made for a very relaxing beach afternoon. The weather was fabulous and our at sea days were fun as well with pool side activities, just had to be up early to reserve a chair (they go very quick). Trying to end this review, I'd say we had an amazing vacation and we will absolutely cruise with Norwegian again. We took advantage of the cruise rewards program offered and have put a deposit on a future cruise with them. The Norwegian Sun will probably always be our favorite due to the exceptional service and personality that this smaller ship has. Until next cruise.... Read Less
Sail Date April 2015
Just back from a great cruise out of Tampa on NCL Sun. Cruise was 4-5 / 4-12-15. Group was three middle 50’s (Myself, DW and my sister) and one 23 year old our DD. Following is a summary of our trip with a few opinions. Sunday – ... Read More
Just back from a great cruise out of Tampa on NCL Sun. Cruise was 4-5 / 4-12-15. Group was three middle 50’s (Myself, DW and my sister) and one 23 year old our DD. Following is a summary of our trip with a few opinions. Sunday – 4-5-15 - Arrived at terminal around 11:30, dropped off family and luggage then parked at park4cruise. $60 for the week is ½ of the terminal parking and an easy walk to the terminal or a 2 minute shuttle. Met up with family for about 5 minute wait through security, about 10 minutes in check-in then straight on ship. They had just called open boarding a little before noon. We stopped by La Cucina (6:15) and made reservations for it and Teppanyaki 6:30 (which had shown no availability online) for our two at sea day dinners. Stopped by the excursion desk to make sign up for Chacchoben Ruins Tour in Costa Maya. We had two window rooms on deck 5 – 5205 and 5211. They were ready so we dropped off our carryon bags and went to Four Seasons for lunch. I had the fish and chips which for me had too much batter. Family members had the chicken nachos which looked good (and were from my sampling). Went to Observation Lounge & Deck for sail away which was right at 4:00. Went under the bridge a little after 6:00. We ate dinner in the buffet for the prime rib which was excellent. Went to the welcome show in Stardust. Was okay, Richie Minervi was comedian. He had some funny parts but seemed to rely on potty humor a lot. Dropped a few $$ in the very smoky casino and went to bed by 10:00. A long successful day was in the books. The Tampa terminal staff were all very friendly as were the park4cruise staff. Ship had a few Easter decorations which was nice. Monday – At Sea - I’m an early riser and was out of cabin and making a quick lap around deck 6 by 7:00. Had a very nice omelet at the great outdoors watching the sunrise. Great way to start the morning. Met up with family and staked out loungers on deck 6 in the shade. Lunch in moderno then long nap preparing for La Cucina. Had the steak which was not great but okay. Went to the 7:30 show, newlywed game, set clocks back one hour and went to bed. Great day! Tuesday – Roatan – After another great, early breakfast at the Great Outdoors we left the boat early for our excursion. We’d booked an island tour with zip line with Victor Bodden. Easily found Victor’s stand, was escorted to our van and asked what we wanted to see. Very accommodating, nice van and friendly driver. We saw a lot of the island then went to Victor’s for zipline. It was fantastic. A total of nine people were in our group. We had three guides who were professional but encouraged us to have fun and enjoy it which we really did! Back to ship for lunch, shower and nap. I could see a pattern forming! Dinner in Four Seasons, I had the filet and shrimp followed by the cheesecake which all was very good. Comedian full show tonight was good. Some laugh out loud moments. Wednesday – Belize – Breakfast in 7 Seas for eggs benedict which became a standard thing for us. Loved the service and the coffee seemed better in china cup and OJ better in a real glass. We tendered in around 10 and just walked the pier area. Got a drink and used Wi-Fi at wet lizard. Back on board for lunch, shower and nap. Dinner in 4 seasons followed by production show which was better than first night. Thursday – Costa Maya – Docked early and we went to pier for our excursion to Chacchoben. I think there were three large busses from our ship there that day. We were the only ship in port. We enjoyed the trip and felt it was worth the $100 pp charge. Back at pier we shopped a little, back on board for late lunch, shower and nap. Dinner in Four Seasons and went to show with El Gaucho. His show was a little better than when we say it several years ago. Friday – Cozumel – There were six ships in port and I think we were the smallest. We parked next the Epic which was huge compared to Sun. Allure and Navigator were there along with a Princess and Carnival ship. Place was fairly packed! We took a taxi to Mr. Sancho’s as my DD wanted to para-sail and a friend had recommended them. Taxi was $18 for four of us. We went to the pay as you go side and were early enough to get good chairs in shade/sun as we wanted. Checked email on their wi-fi. Around noon it got crowded and one person we met said they told him they were full when they pulled in but let him in anyway. This was a great way to have a beach day for very little money ($60 total). We had some snacks and cokes for around $20 then took taxi back. Production show that night was very good. Saturday – At sea – time changed back to Eastern Time so we slept later – all the way to 8:00! After our normal Seven Seas breakfast we hit trivia, lunch, officer Q&A and dinner in Teppanyaki. I had the scallops and shrimp. They were excellent! I had a sample of the steak which was also very good. The rest of the meal was so-so and the green tea cake and ice cream was a waste of effort. Eleven of us ordered it and no one ate more than a few bites. Overall I prefer the Kani House which is the chain Japanese in our area. Skipped the Stardust tonight and listened to the production show singers unplugged in the windjammer. Four of them were there and they are very good. Sunday – disembarkation – We docked around 7:00. Noticed the line was forming and got in around 7:30 not far from the front. The self walk-off line got very long as they held us to the scheduled 8:15 departure time. Quick stroll through terminal and out to curb. Called for shuttle twice and got voicemail each time. A little disappointing but it was less than a 10 minute walk as we were in the car and headed home by 8:40. Final thoughts- Ship – overall we thought the ship was in good shape. A few furniture pieces are well worn and the sofas in both our staterooms needed replacing. We didn’t spend much time on sun deck or pool as my dermatologist hates the sun. I never heard exactly how many were on board but most rooms were showing sold out before we left. Ship never felt crowded and although kids were present they weren’t too out of control. Food – I had read all the reviews I could before we left and was concerned about the food. Overall we were very pleased with the food and selection. I would have been just as happy to eat in the dining room every night and skipped the pay ones plus $200 richer! Staff – it seemed the staff got nicer and nicer as the week went on. I can see why they score well in reviews! We did not bring bar soap and wished we had. The shower curtain was not a nuisance as others report although my DW complained about trying to shave her legs. I enjoyed the hot water and pressure. I didn’t keep very good notes so the review is a little jumbled. In summary – we had a great time! Read Less
Sail Date April 2015
Staff was great Cabins where clean and nice Common area where also nice Drink package definitely worth it - buy it FOOD - HORRIBLE I am cruise many of other cruise ships and every time I get off the boat I am almost 10 ... Read More
Staff was great Cabins where clean and nice Common area where also nice Drink package definitely worth it - buy it FOOD - HORRIBLE I am cruise many of other cruise ships and every time I get off the boat I am almost 10 pounds higher in weight. So thinking about it you might want to consider this cruise if you are on a diet because you will eat the first two days and the other 5 days will be diet. I am not sure where to start from.... Breakfast - The Buffet Never Changes, even the style of eggs don't change. Quality of food is very poor. The Main Dinner also has the same menu everyday for breakfast. Lunch- Probably the best meal of the day - only had the dinner as we got tired of the Main dinner room. you better love french fries, hotdogs, and burgers.. you will have this alot. the main dishes where tasteless no sort of flavor and variety. once again your choices are limited. One day they had the Taco Bar on the pool deck - hands down the best meal of the cruise. Dinner - Main Dining - HORRIBLE HORRBILE - all the food was repeated, fish was overcooked, steak for bad, oh i forgot Caesar Salad was GREATTTTTTTT (hence why i call it the diet ship). on the other ship i have been to the staff has always been flexible when it comes to dining. Carnival went out of there way to make sure our big party was happy, what ever we asked for we got. On the SUN we asked for it and we got a NO or it will cost you. There was 17 of us and some of us had different dietary needs but we always got the negative answer. When I ask that I will play for my special meals, i totally got a run around. I went from the Diner area to customer services to sevens seas back to Guest Services and back to four seasons but never got the right answer. We thought NCL was a step above Carnival but I would consider it STEPS below. thank you NCL for a very memorable cruise Read Less
Sail Date April 2015
This was our 2nd cruise on the Sun following an 11 nighter April 2014. Again a great crew, several of which we've gotten to know a bit with so many on board encounters, do to the fact that the officers and others are always around ... Read More
This was our 2nd cruise on the Sun following an 11 nighter April 2014. Again a great crew, several of which we've gotten to know a bit with so many on board encounters, do to the fact that the officers and others are always around the ship including the Capt, hotel mgr Brian and CD Richard Matic. Food was as expected, not fine dining, as we only ate in the MDR , buffet, Great Outdoors and Sports Bar. Last year we did eat in Moderno which was excellent and people we talked to enjoyed it this cruise. Broadway shows were a bit week this time around, but some other shows were very good, "El Gaucho" and the comedian come to mind. Our cabin could use a update but was clean and decent as was the bath (yes the shower curtain is a thrill-lol). Had an effort opening and securing balcony door and one closet door refused to stay completely closed, both minor irritants. Our steward, Francis, was the best we've had in the past 4 or 5 trips. Did two excursions from NCL, one Old Belize River & Mayan Ruins was excellent value even thou Prices went up just before I booked Atlantis submarine was a little disappointing, nobody's fault, just not as clear a view as expected and really crowded. Had the UDP, a great value even though DW drank a bit less wine than usual. this was the cruise that rescued 9 Cubans on a raft, that was something different to remember. All in all a nice time with enjoyable fellow passenger, mostly adults. We love this class (size) ship, have no intrest in slides, rock walls, rope courses, etc. Aprx 2000 passengers is big enough for us ,with plenty to do, places to eat & drink without walking 50 miles a day aboard. Wish there were more new ones being built without going the luxury route. In conclusion, if you aren't a super picky type the Sun is a great ship. Read Less
Sail Date April 2015
Where do I begin. I have sailed on every cruise line except Holland America and Princess, but this was my first Norwegian cruise. I selected it because it fit the timeframe we had, was within budget, (we thought!), and it was one that I ... Read More
Where do I begin. I have sailed on every cruise line except Holland America and Princess, but this was my first Norwegian cruise. I selected it because it fit the timeframe we had, was within budget, (we thought!), and it was one that I have never sailed with before. I'm retired from the military, and thanks to smart financial planning and investments, and while owning my own company, I am free to travel at my leisure. So, I'm a easy-going guy and try not to let little things disrupt my attitude. My fiance´and I decided to take our 4 boys on a cruise for Spring Break, so I booked the cruise in early January. Because of the number of people, we booked 3 cabins. This led to the fact that when I tried to log in to their website, to view excursion options, I could only see one cabin. I called the 'help' line and was informed that for each cabin I had to create a separate log in and password. So, that meant 3 log ins for 3 cabins. Trying to book dining reservations and excursions was a nightmare. I had to have three tabs open, all of them NCL.com, and toggle back and forth to make sure all three cabins could get the same times as the others. Then, there was the dining. You could not book a table for more than 5 people at a time at the "specialty" restaurants, so I called again. They said that we had to split the reservations up into 2 groups. So, what happens? They can't give both groups the same times at two of the restaurants. The representative assures me that it is ok, and that when I get aboard, they will work it out. WRONG! One restaurant could only accommodate us per our reservations, so we ate apart. The other one had to rearrange half of the dining area to accommodate us. With the website itself, it was hit or miss as to whether I could access certain pages, especially the excursions. You are supposed to be able to click on the port and see only the excursions for that port, but more than half the time, I would click on a port and it would log me out and send me back to the home page. Now, multiply that by 3!!! Time to throw a curveball at Norwegian. My 20 year old son decides he doesn't want to go, so now I have to call NCL again, and rearrange the entire reservation. I cannot say whether they were frustrated for certain or not, but I can say that they were certainly confused. It was as if I was discussing quantum physics to a second grader. I explain that, since you technically have to have one adult per cabin, we will now only need 2 cabins, one for 3 boys, and one for 2 adults. And in this one cabin for 3, I need 3 beds. They said, no problem. Each cabin would have a pull-out sofa. We get to, and on, the ship with no problems. I have to give them a credit card to charge expenses to. I had paid for everything in advance, and we had a $250 ship credit per cabin, so I wasn't too worried. What I had failed to purchase was beverage packages. Neither my fiance´or I drink a lot, especially with our children present, and our kids drink water for the most part. As we are waiting to disembark, we adults decide to have a couple of drinks while the kids are exploring the ship. Well, as soon as I saw the price of these 8oz. drinks, I decide a beverage package was not a bad idea. I see a station that is selling beverage packages, so I go over and talk to the guy. The Teen Soda package online was $49, now it is $79, AND doesn't include water! I passed on those, and told the guy that I wanted a Adult package...no problem. Instead of the $249 online price, it is now $487. I get one package and just order for the two of us on it. Three days into the cruise and a phone call from the front desk. It seems that their crew person made a mistake in not telling me that I had to buy a beverage package for EVERYONE in my party or not at all!!! So, they revoke my package. So much for Freestyle cruising! We go to the cabin that the boys are staying in, and when they tried to pull the sofa-bed out...no bed! I go to the front desk and explain the problem, they assured me that it pulled out, and that they would send someone down to show us how. The person arrives, and guess what? No bed! I went back to the desk and was kindly told that the ship was full, and that there was nothing that they could do. I said that I booked, and paid for a cabin with three beds. Finally, they said it would be taken care of. Later, we go back to their cabin, and housekeeping has brought a piece of 1 inch thick egg crate foam to "make the sofa more comfortable". I continued to complain and was finally told that they would bring a roll-away bed down. The desk manager called later to say that the boys had refused the bed. When asked if this was true, they said no one ever asked them if they wanted one. Meals were a joke. It was always the very same thing every day, breakfast, lunch, and dinner. Hopefully, you found one thing that you liked, because that was what you were having for the duration of the cruise. Our experience with the specialty restaurants was just about as bad. We went to Moderno, (Brazilian), one night, and our server comes over and points to a serving bar and explains that the salad and appetizers are there, then proceeds to remove the wine glasses as if he anticipated that no one want wine, (which we did). I ask him if we could order a cocktail, and he just points to the salad bar and walks away. Now, I have lived in Brazil, and I know what the food is supposed to be like. But, I also am aware that theses places are only imitations of the authentic ones. My fiance´and I ordered a authentic Brazilian Caipirinha, (finally), and this was the worst Caipirinha I had ever had. These drinks are very simple to make. I make them myself! But, they could not get it right, or even close. The meat was overcooked and tough, or over-spiced. I don't mean spicy as in hot, I mean loads of garlic, rosemary, salt. You couldn't taste the meat. I will give credit to the Italian restaurant, La Cucina. The service was great, the food was excellent, the meal was timed so that your entree didn't arrive while you were still eating your salad, etc. There are many other little things that I could pick apart, but why would I need to? I can overlook the little things, but let's be reasonable. And, to top it all off, my credit card was charged almost $700, in addition to the $500 ship credit. I had one bad experience with Carnival in the past. It was my first Carnival cruise, and before all of their problems at sea. The room I saw online when I booked, and the one I got, for my 2 sons and myself, was nothing close. But, they made it right, free of charge. Because of that one incident, Carnival had always been at the bottom of my list. Well, step aside people, because Carnival is moving on up, and we have a new player on the loser board! Read Less
Sail Date April 2015
We love cruising and this was our big honeymoon! After second marriages and w our 4 kids w family at home, this was our only big week away! First of all, the food was amazing. Just outstanding. We love the specialty restaurants etc. We ... Read More
We love cruising and this was our big honeymoon! After second marriages and w our 4 kids w family at home, this was our only big week away! First of all, the food was amazing. Just outstanding. We love the specialty restaurants etc. We were in an Aft Facing suite and based the writer cabin steward! I cruise 3 to 4 times a year and I'm in my 40s so I've gone on a lot of cruises and have never had worse! I had to ask her for a clean towels, she would take beach towels and not replace them, the room was never dusted, we drink the water that they sell in the room and it wasn't replaced for days despite our asking daily. I've never once felt the room on a cruise crew ship was dirty before this! Our refrigerator didn't work on the first day… Very long story... It was ultimately replaced on the seventh day. We Were disturbed after 10 and 11 at night by staff even when a do not disturb was on the door! We spent over $2000 at the spa and packs of kis (literally 4 to 6 kids ages about 8 to 15) would run in and out! They were literally running through the quiet area, drinking the cucumber water and even shaking it to get the last drop! We asked the attendant why no one was saying anything to the children and she said "it is freestyle cruising, so we are not allowed to." As you can imagine we spoke to the front desk a couple times even escalated to the hotel director, and then even higher than that. Ultimately they gave us a few hundred dollars credit and when the customer service agent called my husband the day after, she was wildly patronizing. It was so sad. We will do three more cruises this year with our kids and without (Disney, Cunard and Princess) and unfortunately, Norwegian has to be out off our list now. :( Read Less
Sail Date April 2015
This was my first NCL cruise and will certainly be my last! Let me start by saying I was in a "mid-ship balcony" cabin on deck 10. Great view from our cabin, room was clean (outdated but clean) and it goes downhill from ... Read More
This was my first NCL cruise and will certainly be my last! Let me start by saying I was in a "mid-ship balcony" cabin on deck 10. Great view from our cabin, room was clean (outdated but clean) and it goes downhill from here...... We were right under the main pool bar which is directly under the basketball court. I heard the pounding of basketballs from the 1st night up until the last night of the cruise, it was horrible. Sleep was sporadic as I could only do so from 12:00am until 6:00am until the basketballs started pounding again, it was almost like "Groundhog Day". The ship was one of the smallest so the pool area was not as large as most 'mid' to larger ships and getting a pool chair was a joke! Everyone knows what the sign reads "if your belongings are left unattended for more than 30 minutes, they will be removed", well.......belongings were left from 6:00am to 6:00pm, people were actually putting towels and bags on the chairs while they took shore excursions (I actually witnessed this). Moving along, it was spring break for a lot of kids and I think they were ALL on this cruise. You had to deal with kids screaming up and down the halls, stairs and around the pool area, you were better off staying in your cabin on the 'at sea' days so you wouldn't take the chance of being incarcerated by attacking one of these out of control teens. They would push their way to the bar and "demand" soda's while the adults waited 20-30 minutes in line for a drink. There were no parental controls whatsoever! It was like a huge, out of control zoo of kids for 7 scorching hot days (my next cruise will be adults only)! I understand this is not the fault of NCL but it was so bad, I feel SOMEONE from NCL should have stepped in and issued 'warnings' to these parents with their out of control kids.....it was THAT bad. On the subject of the "bars", I've never experienced such horrible and rude service! 99% of the day, each bar was staffed with 1 lonely bartender to handle service for 50-75 people trying to get drinks. If you made a comment about it (which my girlfriend did), you would be ignored and not served at all so we ended up trying to find ANY bar to get a drink. Not a bar where you WANTED to be but a bar where we COULD get a drink. You would be better off going back to your cabin and getting them out of the mini-bar! It was obvious the staff/crew were extremely tired and just didn't have the patience to deal with much of anything or anyone on this cruise, it was more like they just didn't care. Again, moving along........the entire trip, the ship had a terrible stench of what seemed like "raw sewage", not sure what that was all about but not sure I want to know after reading all the reviews of overflowing toilets and showers, I'm no rocket scientist but I'm pretty sure I can figure this one out *GROSS*. The only good rating I will give this ship was the food/restaurant staff, disembarkation and our room steward (even though we could never get him, at least he kept our room clean). I read a lot of reviews on how the food was "terrible", I found it to be better than most cruises I've been on. We ate in the dining room 3 times and at one of the specialty restaurants ($20/person) the last night of the cruise. All meals were excellent and cooked to perfection. I think people forget these are not priced like 5 star restaurants nor do they claim to be, you get what you pay for.....you'd spend $20 at a McDonalds! For the same price, I got a rib eye steak that was cooked perfectly. Sorry NCL, there is way too much competition out there with cruises these days. This was just plain BAD. Read Less
Sail Date March 2015
The ship itself is fine, no complaints. Our room was super nice! The dining rooms, exercise room, all of that was perfectly fine too. The pool was small and not kid-friendly, but we knew that going into the cruise, so that was fine too. ... Read More
The ship itself is fine, no complaints. Our room was super nice! The dining rooms, exercise room, all of that was perfectly fine too. The pool was small and not kid-friendly, but we knew that going into the cruise, so that was fine too. What was extremely frustrating was the overall lack of quality and variety of the food options, as well as the crew. The crew never smiled, certainly seemed more annoyed that you were asking them to bring you water/tea at dinner than one would have anticipated. Dining in the main dining rooms, no matter which meal, was frustrating. The wait staff seemed annoyed you were there to dine. The food literally never changed (I have photos to prove), and the dining rooms seemed to never be open either. If you were trying to eat lunch, especially, anytime other than "normal" dining times, you would find every dining option was closed except for the Garden area. That was annoying. Other cruises we've been on were not like that. There certainly was quantity, but the quality was severely lacking. I'm a HUGE dessert person, and usually cruises have the BEST desserts! On this cruise, not the case. The ice cream from the ice cream station was the only dessert even edible on this boat. I really hope that other NCL boats have more enthusiastic and accommodating crew and quality of food, and maybe we just had bad luck on this cruise? Otherwise, there is no way we will ever cruise on NCL again, if this was a taste of how this cruise line operates. Other cruises, in the main dining, there was dancing, singing, etc by the wait staff. This cruise, only VERY slow service and snarls from the crew (took a min of 1.5 hrs to eat any meal in the dining room). Kids club seemed nice, we only sent our kids for one day and they enjoyed it. Read Less
Sail Date March 2015
We have cruised many times, mostly on Carnival. We spent a wonderful honeymoon on Norwegian's Westward 20+ years ago. This ship is worn and tattered. Towels and linens stained and old. We were on the 4th deck and there was ... Read More
We have cruised many times, mostly on Carnival. We spent a wonderful honeymoon on Norwegian's Westward 20+ years ago. This ship is worn and tattered. Towels and linens stained and old. We were on the 4th deck and there was terrible plumbing problems. They had gutted rooms and there was sewer stench all through our deck. The carpets stained and stinking. We had sewer stench and gurgling coming up through our sink drain the whole cruise. The crew was good. The food adequate but nothing like on other cruises. I agree with the others, bar service was poor. Ports and excursions were excellent. We will not consider Norwegian when we plan our yearly cruises in the future. As I read reviews of recent cruises on this ship, I realize that NCL was aware of the sewage problems at least 4 cruises before ours and should have been taken out of service. Read Less
Sail Date March 2015
This is my first Norwegian Cruise I have taken. I have been on 3 Carnival cruises, and got a pretty good deal on a NCL cruise and pretty excited about it. Ive had friends tell me that Norwegian is so much "nicer" and ... Read More
This is my first Norwegian Cruise I have taken. I have been on 3 Carnival cruises, and got a pretty good deal on a NCL cruise and pretty excited about it. Ive had friends tell me that Norwegian is so much "nicer" and "better" than Carnival. Well, I beg to differ. Norwegian pretty much evened out to be about as good as a Carnival cruise. Some things they were better at, other things, not so much. Bar/Service/staff- This particular cruise, I got a promotion for the Ultimate Beverage Pass for free. Well, I think everyone on this particular cruise had this promotion, whicch made it very difficult at times to get a drink. I think the staff was unfortunately way overworked and understaffed with these promotions because a lot of times staff was slow, had thier backs turned a lot whenever you wanted a drink. Ive found that the staff didn't seem as happy, or joyful as the staff I have encountered on Carnival ships. Also, having to print out and sign a receipt for every drink, even though you have the beverage pass was pretty annoying, and added extra time and work for everyone. NOt to mention the waste of paper. Dont get me wrong, a lot of the staff were very pleasant, and didnt encounter an issue with rudeness from any of them, they just didn't seem as up beat and happy to serve as much as Ive seen on carnival ships. Room- We got an oceanview room with a port hole. The port hole was a pretty large port hole, and was pretty surprised how large it was. The room itself was a little smaller than what i have encountered on Carnival ships. The room was always cleaned, but dissapointed we never got any towel animals made on any of the days. The shower was a pretty small shower as well Common areas/lido deck- the lido deck was at full capacity almost all of the time. All the the chairs were taken a lot of times, and made it difficult to find a place to sit or lay. no one seemed to be enforcing any rules regarding "holding" chairs. Also, a lot of times, there was no music playing on the ship at all on the deck....so at times it got very boring. There was ALWAYS music playing on carnival cruises on the lido deck. It was also hard to find anyone serving drinks as well. The lido was kept clean though. There were no slides or anything, and the pools were relatively small, and also always full of kids. The other areas were also kept pretty clean, but you can tell this ship is aging. Also there were days when the ship stunk of crap. Literally a smell of sewage. It wasnt extremely strong smelling, but you could definitely smell it. Food/dining- The food on this cruise was okay, at best. I didnt spend the extra cash going to their "specialty" restaurants that charged you a fee. I felt as if the food was purposely mediocre just to get you to spend the extra money to go to these "specialty" places. I definitley believe carnival had better food. Activities- I found there were tons of things to do on the ship for adults and children. I ended up doing lots of things on the ship. Overall, I had a good time. I got a good deal, and they performed the task at hand. As far as everyone raving that its "better" than a carnival cruise? Well I beg to differ. Norwegian is pretty much par to Carnival in every sense of the way. At least THIS particular ship, it is. Read Less
Sail Date March 2015
We cruised on the Sun to Belize, Roatan, Costa Maya and Cozumel. The service was fantastic in every restaurant and venue. Our room was great and our steward was a very nice attentive man named Danilo. We tried most of the restaurants ... Read More
We cruised on the Sun to Belize, Roatan, Costa Maya and Cozumel. The service was fantastic in every restaurant and venue. Our room was great and our steward was a very nice attentive man named Danilo. We tried most of the restaurants and would recommend them ALL! We actually BOUGHT the dining package and found it to be definitely worth the $119 per person - two nights at Cagney's and two nights at Moderno's with one night at La Cucina and Teppanyaki each made it pay for itself. Of all the upgrades I bought and activities I paid for - if you want "dinner out" pay the $119 and enjoy it! Also, if you like wine, the VIVA VINO package is worth it. You request the wine at dinner and they will let you bring it back to your room (which is what I did).... sure, the price is higher than Krogers but its way cheaper to buy the package than to buy the glasses.... This is NOT the Epic, the Bliss or whatever other cruise lines "GRAND BIG PARTY SHIP OF THE SEAS".... if you want THAT experience, book one of the grand big party ships. This was a cruise, much like our first Norwegian Cruise in 2008. Regular, small, "homey" and by the end of the cruise, we recognized many folks on the staff (the recognized us too) many other cruisers and most people I spoke to were ENJOYING that sense of cruise community. I went on a cruise to RELAX. There are quiet places all over to relax. Deck 12 Observation lounge, the old Cigar Bar on 7 and a couple other really peaceful places to read a book. While the pool deck was busy on sea days, the decks above were not. I found this utterly amazing. The entertainment was adequate. The comedian, Tim Kaminski was GREAT but the shows were just okay. Again, its not the "GRAND BIG PARTY SHIP OF THE SEAS" so keeping that in mind, it worked. I GET that many people aren't looking for this older smaller quieter experience of cruising. But if you want a cruise where your teenage son finds friends because there aren't a million kids, where you can go up on deck and find a table near the pool and recognize the guy "running" drinks between tables and actually GET IN the pool WITHOUT a million of your closest friends, this might be the cruise for you. It was for us. I like that Norwegian still provides the smaller, old school cruise experience to those of us who just want to be on a boat. The boat could use a few updates but they were few and far between and, based on what I saw, the updates are occurring on a regular basis. In places, the boat shows its age. ITS NOT A NEW SHIP FOLKS! Its an older ship, smaller, friendly, old school . Again, if you want a new ship, cruise on one. But maybe, if you are like me, a ship that is beautiful and clean and well maintained and provides a sense of warmth is what you need. Oh and the Wings at the Sports bar were, indeed, pretty darn good!!! If there is a key sporting event you want to watch while cruising, I advise getting up there early - although midway through the Duke-MSU game we were able to get seats at the bar. I would definitely go back on the Sun. I liked it, it suited me and it worked. It might not suit you for the reasons noted, but for Read Less
Sail Date March 2015
This was our second NCL cruise and our fourth cruising the Western Caribbean. Overall the cruise was fantastic. The Sun is a nice size ship that is easy to get around. There are a lot of nice, quiet public spaces to sit and relax. The ... Read More
This was our second NCL cruise and our fourth cruising the Western Caribbean. Overall the cruise was fantastic. The Sun is a nice size ship that is easy to get around. There are a lot of nice, quiet public spaces to sit and relax. The music on board was a highlight. We enjoyed the steel drum by the pool, the guitar player,and piano player each day. We ate in a specialty restaurant every night with the UDP. Breakfast is the Main Dining room was fantastic and Moderno is a great, unknown secret option for breakfast, omelettes and waffles to order and hardly ever anyone there. Ate breakfast in there one morning by myself. Great service in them aside from one night in Le Bistro. Food was excellent except in Cagney's had to send back a steak ordered MR that came out with not hint of pink, and then they came back with a steak that was still mooing. Sun decks were spacious and never a problem finding a lounge chair. The evening entertainment was just okay, there were some real good performances and some that were below average. Read Less
Sail Date March 2015
This was my first cruise but not my last! I could tell that the ship was older and lacking in some of the bells and whistles found on newer ships but who cares? The weather was beautiful; my room was clean and well kept and I ... Read More
This was my first cruise but not my last! I could tell that the ship was older and lacking in some of the bells and whistles found on newer ships but who cares? The weather was beautiful; my room was clean and well kept and I didn't have to cook a meal! Service was very good though they could have used more bartenders during sea days. I've seen funnier comedians but thought that the hypnotist Brenda Kaye was excellent. If you get a chance don't miss that show. Ports were good especially Roatan and Belize. And, I loved the way the staff welcomed you back on the ship in Cozumel. Victor, the cruise director was great! Food was ample and well prepared though I realize you can't please everyone with food. We definitely all found enough to eat. All in all, a relaxing getaway. Read Less
Sail Date March 2015
Enjoyed a very relaxing week aboard the NCL Sun. It was the first time in a few years that we were on a smaller ship.....it was a nice change. Embarking was easy. Our rooms were ready in a very timely fashion. We had breakfast every ... Read More
Enjoyed a very relaxing week aboard the NCL Sun. It was the first time in a few years that we were on a smaller ship.....it was a nice change. Embarking was easy. Our rooms were ready in a very timely fashion. We had breakfast every morning and a couple of lunch times in the dining room .....good menus and good service. Since we had the dining package we did not use the general dining room for dinner The dining package was most enjoyable for us, each restaurant we chose was great. Since we had already been to the ports previously, we did not choose any of the excursions. Many of the cruisers I talked with really enjoyed their excursions. We had balcony room on the 9th deck...our room steward was very friendly and attentive. He was great. The entertainment was good, a nice way to spend an hour at the end of the day. The over all appearances of the ship was very good. We have cruised on the Epic ( hate to see it go) and the Breakaway, loved them both but equally loved the smaller ship like the Sun Read Less
Sail Date March 2015
This is our 2nd time on NCL, however it had been 25 yrs since our honeymoon cruise with NCL. Let me start by saying this ship is a little older and smaller than others but just perfect as far as I am concerned. It is well kept very clean, ... Read More
This is our 2nd time on NCL, however it had been 25 yrs since our honeymoon cruise with NCL. Let me start by saying this ship is a little older and smaller than others but just perfect as far as I am concerned. It is well kept very clean, plenty to do and big enough you never really figure out consistently how to get from point A to point B.LOL The free style dining makes it very relaxing. The last 2 cruise we had assinged times. I did think that the food on those trips were much beter and something to remember. Not so much this time around. The food was not bad, but average. Not one dish other than or fillets thatr we had at one of the pay extra dining spots amazed me. Niether did the deserts. Gone is the wonder of the fabulous concoctions for the desert selection. Overall NCL sun was a great boat, staff was very attentive, both room steward, wait staff and all the bartenders. NCL really needs to fine tune the process for the drink package. After being at All Inclusive resorts and never waiting for a drink the whole swipe each card each drink and signing is crazy. I did get much better alchohol like top shelf but may be willing to forgo that if you did not have tow wait 20 to 30 minutes for drink at pool. NCL also needs to staff more fully, one night during March Madness the sports bar was full about 75 folks, our bartender was by himself with one wiater, and had to supply drinks for one of the Dining Rooms for 3 waiters. CRAZY. All in all a great vaction and awesome options at port. Coxen Hole, I reccomend the West End Beach. Grab a cab by yourself and head to one of many resorts, We rented snorkle gear way to the far end by the rocks and viewed some of the most amazing snorkling ever. 10 bucks for 2 hrs of gear. Belieze we did CAve tubing...really not worth the $$ or time... the ruins had rave reveiws from all our friends. Cost Maya is a joke...town was built for cruise ships...just a small shopping and swiming area with swim up bar for the tourist. We rented golf cart and drove to the ramshakle town for drinks on beach...ok but the sea grass STINKS and they dont clean it up like in Coxen Hole Cozemel is always an adventure...we just shoped this time and enjoyed the boat. We did a guarentee port hole got 4026. small but more than enough room and we really were never there. 4th floor aft is very convienent to pool, and resturant, buffet and casino. we loved it. Read Less
Sail Date March 2015
My husband and I chose this ship and itinerary as our first foray into warm weather cruising. This was only our second cruise. Our first was with Princess (Alaska cruise tour). We felt the ship was the right size for what we wanted. ... Read More
My husband and I chose this ship and itinerary as our first foray into warm weather cruising. This was only our second cruise. Our first was with Princess (Alaska cruise tour). We felt the ship was the right size for what we wanted. Our cabin steward was Sam and he was a delight. Always cheerful and eager to please. He greeted us by name each time we saw him. These people work very hard and we appreciated everything. The towel critters were a fun surprise each time we opened our door. We boarded after a very busy weeks vacation exploring Florida and were ready to relax and be papered. We rested on our sea day en route to Roatan. On Roatan my husband did the two dive excursion while I went to Maya Key for several hours. He enjoyed diving but found out a bit later that he had been stung by a jellyfish. Other than limping the rest of the trip it did not slow him down much. I enjoyed my time at Maya Key and had a relaxing day. Belize City was a bit of a disappointment in that there was garbage everywhere once we left the immediate port area. I would never choose to spend any time here. We went on the Mayan ruin and river boat tour. We knew it would be a long day and planned accordingly. The ruins were very interesting, our guide Beans was very knowledgeable and passionate about his culture. After a long bus ride you arrive and, after a snack and bathroom break, head out on the boat. They took us back and forth to see birds, insect bats, point out the rehab next to a bar, etc. Then you go on to the ruins. While we enjoyed it we felt that we would rather skip the tour part of the boat trip and have more time at the ruins. On the return trip it got pretty miserable as the air conditioning was not working on the bus. Beans did all he could, including opening the top bus vents but it was an unpleasant end to an otherwise interesting day. The port of Costa Maya is not part of a city. It is the port only. We took another excursion to Kohunlich which meant another long boat ride. This bus was newer and the a/c worked the whole time. Yeah!!! What a difference. You still get to see more of the country and how people live, homes and so on. The ruins were different from what we had seen in Belize. Our guide Reggie was very good and we enjoyed our time with him. Though this trip was almost as long as the one on Belize we were in a much better mood at the end of the day simply because the a/c worked on the bus. On Cozemel we arranged for a private jeep tour not associated with the cruiseline. Our guide was Sergio and I think we were a bit tame for him. All we wanted was beaches, lunch, and see the island. We did do a tasting at a chocolate factory and that was fun. The tour was nice and the food delicious. I understood Reggie's look of surprise when I asked about swimming on the other side of the island. Boy! The waves were beautiful but too rough for me. I did use the pool at the beach club while my husband snorkeled. Neither of us swam on the other side of the island. It was a great day but also the most for people nagging us to buy things. You have to go through the shops to get to your tours and it is a bit of a pain. The food on this cruise was good and plentiful but there was no lobster night in the dining rooms as we had on Princess. I don't know if other ships do that. We also found better service in the Four Seasons rather than Seven Seas. So, after one not so great dinner in the dressier dining room we spent the rest of our sit down dinners at the Four Seasons. We enjoyed one specialty dining, Tapanyaki's. It was good, we met some interesting people, and I wish we had tried the Japanese martini. Those that did raved about it. I treated myself to a pedicure, my husband had a top to toe massage. We would recommend both. The spa folk in reception are a bit pushy but very friendly. The young woman who gave me my pedicure, Madisca (I have spelled that incorrectly), was a delight. I wish I could be her regular customer. The Sun was just the right mix of quiet relaxation and things to do. We laughed until we cried at the comedy shows. We would have went each time Tim performed if we could have stayed up that much. Too many early tours for late late nights! Our cruise director, Richard Matic, was everywhere and a lot of fun. He seems to really enjoy his job and is great at making eye contact and making you smile. Read Less
Sail Date March 2015
If you want to get your rest "DO NOT BOOK CABIN 0014"! This cabin is right under the weight room/treadmills. This room is open from 6 am - 11 pm and someone is always in there working out. The weights are constantly being ... Read More
If you want to get your rest "DO NOT BOOK CABIN 0014"! This cabin is right under the weight room/treadmills. This room is open from 6 am - 11 pm and someone is always in there working out. The weights are constantly being dropped and this sounds like a big "Boom" all day and night long. So if you don't mind being awake at the crack of dawn and not taking a nap during the day, be my guest!! We are seasoned Cruisers with this being our 20th cruise. When we first stepped onto the Sun, we could smell sewer gas and we smelled it all week and other passengers were complaining of the smell also. We were awaken at 6:15 am our first morning with what sounded like something falling on our heads, but over and over again. We called guest services and asked what was above us and they told us the weight room and tread mills. This banging lasted all day and into the night until 11 pm. We couldn't stay up late and enjoy the nightlife because we knew we were going to be awaken every morning at 6:15 am and no chance of a nap during the day. We couldn't even rest on the sun decks during the days when at sea because they didn't have enough lounge chairs for everyone!! We complained Monday and Tuesday of our situation to only to hear that no cabins were available. Then, Tuesday evening, after many trips and calls to Guest Services, we were told that a Cabin might be available Wednesday after sailing if scheduled Guest didn't arrive for the open Cabin they were holding for them. After sailing for an hour we didn't hear from Guest Services so we went down to talk to them to see if the Guest showed up and they said that the Guest did show up and no Cabin was available for us to move. After we did some investigating ourselves we learned that they actually still had 2 Cabins available 1205 & 1214 and they were actually empty since our original sailing date March 15th. So Guest services could have moved us as soon as we were awaken the first morning. Guest Services kept telling us we were on vacation, why did we need to get rest, they wanted to know what we did for a living to want to rest on vacation, Really!!! But Guest services just kept lying to us until Wednesday night at 10:30 pm we were able to move to 1214. It took us 2 hrs to move by ourselves. After all of our complaining and no sleeping, we lost 3 nights of enjoying the night life on the ship. The Sun also had only one drink server for the shows, which was totally stupid. No servers on the sun decks and pool bars didn't open till noon,then you had to wait for 30 minutes to get waited on. No calypso music at pool! No deck chairs to relax on!!Cagney's lobster portion can't even be considered a real lobster tail, total disappointment. Breakfast was another disappointment, dining room didn't serve omelets and the buffet didn't know how to cook omelets, I had runny white oozing out of the omelets, 3 days in a row and then I just didn't try to get an omelet anymore!. They didn't know how to make sunny-side up eggs without breaking the yolk!! All in all, we were very disappointed how NCL could fail on so many areas!!!! I guess it's all about profit and not loyalty of past cruisers and not wanting to make a good impression on new cruisers to get their repeat business. Read Less
Sail Date March 2015
Sorry it took me almost a year to post this! My family had a very good vacation on the Sun. There were a LOT of college spring breakers on board, and they really created a fun atmosphere. We never saw anyone get too out of control, ... Read More
Sorry it took me almost a year to post this! My family had a very good vacation on the Sun. There were a LOT of college spring breakers on board, and they really created a fun atmosphere. We never saw anyone get too out of control, other than a few people stumbling back from Senor Frog's at one of the ports. Overall, it was a great bunch of young people having a good time with their friends. We found that the buffet food was subpar, the main dining room service was slow, and the MDR food hit-and-miss. However, all the specialty restaurants were very good. It was a bit disappointing to have to pay extra for the food and service we had come to expect after 5 cruises on Carnival. The guitar player Nick was extremely good. James the piano player was not my style but the older folks seemed to like him. The show band and singers & dancers were very good. Juggling comedian Barry was excellent. My teens enjoyed comedian Tim Kaminsky. George Solomon was horrible. Not a good way to end the cruise entertainment-wise. Overall we had a great time on this well-maintained, aging ship. The staff were all friendly and helpful. We will consider NCL in the future. Read Less
Sail Date March 2015
NCL freestyle cruising is the way to go. We enjoy eating at the time of our choice, see the early show, then Eat, then the Casino. The food was very good. But the main dining rooms only served the same choices through out the week. They ... Read More
NCL freestyle cruising is the way to go. We enjoy eating at the time of our choice, see the early show, then Eat, then the Casino. The food was very good. But the main dining rooms only served the same choices through out the week. They were good but not a huge choice. My only complaint was that the minimum dress code requirements weren't enforced. If you want to wear flip flops, shorts and a t-shirt go to the buffet on formal night.... This was a College Spring Break week and there were a number of students, but this was the best behaved group, yes they had fun but not at others expense. I applaud the the whole group. Smoking in the casino did put a damper on some of the time spent their. We have traveled on other cruise lines and have found NCL to be the line of choice for us and will be returning for many more cruises. Read Less
Sail Date March 2015
We began our trip at the Ramada Inn on Saturday prior to embarkation. The next day, we took a shuttle to the Tampa pier. Since this was our 4th cruise with NCL and being Lattitude Members, it took us less than half an hour to board the ... Read More
We began our trip at the Ramada Inn on Saturday prior to embarkation. The next day, we took a shuttle to the Tampa pier. Since this was our 4th cruise with NCL and being Lattitude Members, it took us less than half an hour to board the ship. Although it is an older ship, we found it to be very clean and the staff is very conscientious about spraying the passengers hands when entering the dining room and boarding the ship, which I liked. We tried the two dining rooms and liked them both. We went to 3 specialty restaurants, Tapanyaki, Moderno and Le Bistro. All were excellent and we enjoyed them. I was upset at Le Bistro, because we ordered Lobster and had to pay an additional $10 each on top of the fee for this restaurant. We went on 3 tours with Shore Excursions, an independent Tour Company. Two tours in Costa Maya, and Cozumel were fantastic, however, the tour on a glass bottom boat in Roatan was a disaster. We didn't have a guide to tell us where we were going or escort us on the boat and tell us about the fish and coral. I did complain to the company and they were so upset by this, that we will be getting part of the cost of that tour back, so it is nice to know that they appreciated my feedback. We thought that these tours that we booked online were with Norwegian and were surprised to find out that this was an independent company, however, it has a very good reputation and as you can see from what happened to us in Roatan, they have very good customer service. Our cabin steward was wonderful. She was so friendly and the cabin was kept very clean. Read Less
Sail Date March 2015
I cruised the Caribbean on the NCL Sun the first week of March, 2015 and I've GOT to say my wife and I had the time of our LlIVES!! This was her 3rd cruise (my 2nd-the first being on a Carnival ship). I must start by saying Thank You ... Read More
I cruised the Caribbean on the NCL Sun the first week of March, 2015 and I've GOT to say my wife and I had the time of our LlIVES!! This was her 3rd cruise (my 2nd-the first being on a Carnival ship). I must start by saying Thank You to the crew of the Sun for making this the BEST vacation I have ever had. You plan your vacation, pay your money, and hope everything works out. As with all voyages, you board the ship, making sure to keep your distance from all the other STRANGERS you will be spending the next week with, walking through the corridors you pass them by and become familiar with your shipmates, you see them walking around the various ports, and can tell the ones from YOUR ship from the vacationers from other vessels; and by the end of the week everyone is friendly...waving at each other as you depart for points unknown. Some of them you keep in touch with having shared the experience of the Sun. I work in the Resort/Guest services industry and I have NEVER seen better guest service than on the Sun. I could go on for days about your Activities staff; Richard, Simon, Lovely, Lester. Gabby, "V"(my wife's favorite), and Sharon. There was ALWAYS something to do, I appreciate the staff who have a more behind the scenes role in the success of the ship. From the top all the way 'down' everyone we came into contact with excelled in customer service. Your Hotel Director Brian Walters for example went out of his way to address an issue we had, and resolved it in a friendly and professional manner. The waiters, bus-persons, kitchen staff, Thank You: Stephanie who always had a smile on her face, and when I dined in a restaurant that did not have a juice bar, I asked her where I can get juice from, she went and got me 2 glasses of my favorite juice because she'd observed which one I prefered on previous encounters. Jeffrey, Delroy (You make the PERFECT OMELET), Ryan Dsouza (another of my wife's favorites), and Chef "P" THANK YOU. We thorouly enjoyed Tim Kaminski's shows (i got called up to take part in one of them- You'll always be a friend of the lolli-pop guild). To Lauro, our cabin steward-Thank You, Turn down the bed, we'll be back, Nelson & Brandy. Read Less
Sail Date March 2015
This was my 7th cruise and we only had a couple of problems that need to be addressed. #1 the manager of the Internet was not Customer Service friendly, he was very short when my sister asked questions about the internet being so slow. He ... Read More
This was my 7th cruise and we only had a couple of problems that need to be addressed. #1 the manager of the Internet was not Customer Service friendly, he was very short when my sister asked questions about the internet being so slow. He never smiled and seemed not happy with his position. We have never had someone from the staff be so unfriendly. #2 we had two water leaks in our room which NCL did take care of, but we had to stay in the room for two days while the leak was repaired and the air blowers dried the carpet out. We did get strawberries and a bottle of wine, but we talked to other cruise members and said that we should have either been moved to another room or $compensated for this inconvenience. Otherwise we had an enjoyable time on the Sun and 99% of the staff were friendly and could not do enough for us. We did opt in on the ultimate dining plan which was good. Cagney's got our top review for food and wait staff with Le Bistro coming in second the others we could do without. At Roatan the excursion we took to Maya Keys was awesome. They served Sea Bass which was the best we have ever had and that is a compliment coming from 2 New England ladies that know what Sea Bass should taste like. The island was the best and I would recommend this excursion. Can't wait for our next cruise with NCL! Read Less
Sail Date March 2015
Norwegian Sun Ratings
Category Editor Member
Cabins 3.5 4.2
Dining 4.0 3.7
Entertainment 3.5 3.7
Public Rooms 4.0 4.0
Fitness Recreation 3.0 3.8
Family 3.5 3.8
Shore Excursion 3.5 3.7
Enrichment 3.0 3.3
Service 3.5 4.1
Value For Money 3.5 3.8
Rates 4.0 4.1

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