37 Princess Ruby Princess Cruises for the Disabled Cruise Reviews

This was a three night hop from Vancouver down to Los Angeles, an excellent way to pick up cruise credits en route to free laundry. :) The Ruby is not our favorite ship by a long shot. It’s small, and it feels small, despite her ... Read More
This was a three night hop from Vancouver down to Los Angeles, an excellent way to pick up cruise credits en route to free laundry. :) The Ruby is not our favorite ship by a long shot. It’s small, and it feels small, despite her ability to carry so many people. When we got on board, I couldn’t believe the Horizon Court wasn’t a snack bar. What the heck? This was our second time embarking at Vancouver, so we know this wasn’t typical for them - or at least, this wasn’t what they used to be. There were three ships in port and boarding was a zoo. We came into the garage and were shuffled into a queue to a single elevator with our luggage to go down to the second garage level to drop off our luggage, then into another queue to take another elevator back up to queue up to register to get on board. Word to the wise: if you use a cane or are handicapped at all, GET A WHEELCHAIR as soon as you arrive. I was using a cane and was in significant pain by the time we finally got through all the check-ins, customs, immigrations, etc. Just... swallow your pride and use the damn chair. The food was, unfortunately, the least inspiring we’ve had on Princess. Not bad, just not great. Well, no. The Horizon Court selection really was quite poor, probably because it was just so darn small. Dinners were average - nothing special, which was disappointing. What really got my goat, however, was Princess is now so into increasing revenue on board the ships, the menu in the dining rooms include “selections from the Crown Grill for your convenience”... so if you didn’t get a chance to make a reservation at the Crown Grill (the pay-extra dining experience) you can fork over $19 - $29 for an entree in the regular dining room for an upgraded dinner. That is one slippery slope, IMO. Where does that stop? When do we start paying for all our meals, regardless of what we order, in the dining room? This I do not like. At ALL. I didn’t see anyone order upgraded meals, so hopefully that will stop, but who knows, maybe they will expand the practice. I sure hope not, but they seem to be pushing sales for as much as they possibly can, all the darn time. They’re now selling escape room activities, albeit for only $5 each, but it’s another pay-to-play, and $20 for a family of four. Bingo is getting more and more expensive (it’s now $59 for the most expensive package). Gelato will set you back $1.50/scoop, and sodas are $9.95/day + 15% gratuity + tax. Don’t ask about the unlimited booze, you can’t afford it. Someone (anyone) needs to teach them what afternoon tea is. It is NOT a hard roll and sugar cookies. It is finger sandwiches and little decorative cakes. It is scones with clotted cream and jam on BOTH SIDES of the scone after it has been split. It is a selection of tea (not just Earl Grey, which is all they had). That was just bad. How about the good stuff? The staff is great as ever. I love the trivia games (I wish they would schedule them a bit further apart from bingo...) Disembarking was a breeze (although the LA Port is a pig, there’s almost no where to sit while you wait for your ride, but that’s not Princess’ fault). Will we take Princess again? Unquestionably. Just not the Ruby Princess. Read Less
Sail Date September 2019
They main thing I want to point out is that this ship is dated and it mostly shows in the cabins. The buffet food was marginal, but hey, there is only so much you can do with the buffet food. Main dining was hit or miss, but mostly ... Read More
They main thing I want to point out is that this ship is dated and it mostly shows in the cabins. The buffet food was marginal, but hey, there is only so much you can do with the buffet food. Main dining was hit or miss, but mostly hit - especially the desserts. The Curtis Stone Share was a neat experience, but could have been better if staff didn't keep mixing up our dishes. The entertainment was amazing. Princess needs to spend a little more in in the tech and props department to support the fabulous talent they have. Service was hit or miss but mainly a hit. Cabin stewards were great. I loved this Alaska experience and it was very multi-generational and good for people of all ages. My son loved it; but Princess needs to get on board with accommodating to kids with special needs. I mostly loved the ports. Having only a few hours in Ketchikan and Victoria was a waste of a stop. Wish there had been more time do more than see the tourist trap type shops. Princess only steers you to the preferred shops that they associate with. Read Less
Sail Date August 2019
What is there not to love about sailing to Alaska aboard the Ruby Princess? Not much! The scenery is stunning, the amenities are fantastic, and the service was out of this world. The good: 1) The ship is incredibly wheelchair ... Read More
What is there not to love about sailing to Alaska aboard the Ruby Princess? Not much! The scenery is stunning, the amenities are fantastic, and the service was out of this world. The good: 1) The ship is incredibly wheelchair accessible. I use a mobility scooter and the only place I encountered even the slightest challenge was at the gym (the machines are placed too closely together to allow a wheelchair transfer). Everywhere else, whether on ship or shore, there really wasn’t anything I couldn’t access. Our balcony stateroom, R301, was wonderful. Plenty of room to move about the room and balcony, and the roll-in-shower was perfectly equipped for my needs. 2) The service is generally above and beyond amazing. Our room steward, Arnolfo Lumbre (aka Arnold) and everyone we encountered in the dining rooms/food service facilities, exceeded our wildest expectations and we’ve been to some pretty high end hotels/resorts. Additionally, the crew fell all over themselves to be helpful — always offering to carry items at the buffet or casual service places and assisting in boarding and disembarking at each port. 3) The scenery is exactly what you expect from this type of cruise: stunning. There truly is no place like Alaska. 4) The shore excursions we took were all excellent. The operators were extremely professional and friendly. From whale watching in Juneau, the scenic train in Skagway, the lumberjack show and visit to the Saxman native village, and night tour of the Butchart Gardens in Victoria there was nothing that we didn’t love. We also did a side trip to Jewel Gardens in Skagway on our own where we had lunch at their lovely restaurant Poppie’s and blew glass ornaments. It’s only a mile outside of town and easily walkable through a safe residential part of town, or you could take one of the city’s SMART shuttle buses that stops right on the property for $2 each way. 5) Michael Modzelewski, the ship’s resident naturalist, is a national treasure. Go for him alone. 6) Food was generally very good. Take it from a discerning NYC foodie. Most meals were excellent, and SHARE and Salty Dog were nice treats that were well worth the up charge. Lobster night (formal night #2) and crab leg night (Skagway day) are not to be missed in the main dining room, so plan to be there for those. Generally anything with crab and chocolate was extremely well done. Breakfast at the buffet and international court cafe was generally better than in the dining room, though lunch and dinner was the reverse. The not so great 1) The shore excursion desk. While most employees on the ship go out of their way to be helpful and are great at their jobs, the people at the shore desk are a special brand of incompetence. We got a call from them to inform us that a lift bus would not be available for one of our excursions at the last minute though access was confirmed with the shore excursions dept months in advance and the dock manager was very confused because there were multiple lift buses working that day and I was on his manifest for rides back to the ship — so it all worked out, but not without wasting an hour dealing with the shore desk. 2) Salmon! Surprisingly the one thing the dining room kitchen couldn’t get right was salmon. Way over cooked and under seasoned two nights in a row. 3) Coffee in the dining rooms was dreadful. Tasted like hot water with brown food coloring so we ended up buying lots of lattes. 4) There weren’t a lot of social activities that are geared to younger passengers. My friend and I are in our thirties and it seemed like most of our fellow cruisers were either retirees or families so it was hard to find others in our demographic to hang out with. Read Less
Sail Date August 2019
We chose this cruise because it started in Los Angeles and returned to Los Angeles, we did not have to Fly either way. Also we did not have to worry about weighing our luggage. We loved having a balcony, the King size bed was heavenly ... Read More
We chose this cruise because it started in Los Angeles and returned to Los Angeles, we did not have to Fly either way. Also we did not have to worry about weighing our luggage. We loved having a balcony, the King size bed was heavenly and the food was fabulous. We came on this cruise to celebrate our 45th wedding anniversary, at our Dining Room they brought us a delicious dessert and the staff came arround our table and sang Happy Anniversary to us. We met 3 other couples that were sitting at our table and we ate together every night and we became very good friends. The 12 days of the cruise we were very happy with everything on the ship, the excursions were terrific. All the shows, games, auctions were so much fun. So glad that the weather was somewhat comfortable, and that Mr. Sun was with us the whole time. Read Less
Sail Date April 2019
When it takes 4hrs to have your toilet plunged or at least 20min for room service to answer the phone, what else really needs to be said? This was by far the worst cruise I've ever travelled on. Staff dragged their feet for ... Read More
When it takes 4hrs to have your toilet plunged or at least 20min for room service to answer the phone, what else really needs to be said? This was by far the worst cruise I've ever travelled on. Staff dragged their feet for everything. Barely a smile from staff the entire cruise. People just going through the motions. The itinerary is built for travellers 70+. Nothing except comedy show and bingo worth going to if you are 40 or below. The 80s night at Skywalker's was the newest music you will find. I made the mistake of bringing my 3 and 6yo on this cruise. If you do not drop them in kids club, you will be spending the time with your child in your room watching movies. Movies only because there were no kids channels or cartoons. Jeffrey Santiago (steward) and Edgar (Front Desk Manager) were lone superstars on the cruise. Unless you want to bid on art or do nothing for 5 days, book other cruise line. Read Less
Sail Date March 2019
We chose the 4 day California Coast cruise to extend our 10 day Sea of Cortez cruise. Embarkation went smoothly and we were on the ship within an hour of arrival at the port. I had a few misgivings after our fall 28 day trip on the ... Read More
We chose the 4 day California Coast cruise to extend our 10 day Sea of Cortez cruise. Embarkation went smoothly and we were on the ship within an hour of arrival at the port. I had a few misgivings after our fall 28 day trip on the Emerald Princes but the Ruby is so much nicer and the food so much better. The ship is beautiful and well maintained. Service was good but the best part for us was our cabin, Aloha 304, an accessible cabin with balcony. It is large with a huge bathroom equipped for someone like my husband who needs grab bars and no step up from the room to the bathroom. We probably spent more time in our cabin than we usually do on a cruise, enjoying the space and the view from the sliding door as we headed down the coast keeping the mountainous profile of the Baja in sight. Our waiters were attentive and very helpful to my mobility challenged husband. We enjoyed every meal as well as the big production shows but had trouble hearing and understanding the comedians. At Cabo San Lucas we took our only shore excursion, Princess whale watching excursion. Did we see whales? Oh my, yes. Jumping, tail slapping and generally cavorting about. There were so many whales we could even see them from the ship! At the other ports I got off and explored on foot while my husband stayed on board. All in all it was a lovely cruise and a good experience. There were few children onboard and we would definitely cruise on the Ruby Princess again except that his doctor says my husband, at age 92, needs to stop traveling. We have been to 77 countries and 35+ cruises. Read Less
Sail Date February 2019
We do this as often as we can for Christmas week. This is the first time we can say from the minute we got on to the end entire crew welcoming, helpful, pleasant caring. 1 of us needed wheelchair assistance and it was there from check in ... Read More
We do this as often as we can for Christmas week. This is the first time we can say from the minute we got on to the end entire crew welcoming, helpful, pleasant caring. 1 of us needed wheelchair assistance and it was there from check in all the way to the Horizon for lunch, wow !!! Room attendant provided what asked but not the friendliest, and the spirit of the entire ship was amazing on the night the crew sang Christmas carols with passengers joining in. It was a pretty amazing thing to see and be a part of. Also great was the passengers who formed the passenger Christmas choir to sing in their own show! Negative was the way too early scheduled late seating at 7:15 or 7:30, (just back and now cant remember oops!)the lack of late shows for late seating and missing alot because of the early/ late seating time. Was no late night comedienne either, When in ports no way to make that seating time. Few nights we skipped it. We recommend the specialty steak restaurant ,we went twice. We didn't care much for the girl main server in the dining room, every night was rushed, talked fast and offered recommendations we did not ask for. Otherwise GREAT TIME! ps, its a rather long ship so take a pass if you have trouble walking a lot. Read Less
Sail Date December 2018
We usually go on this cruise every year. We know the ship, could see some new things that have been upgraded, so that a was nice. Fake grass around the neptune pool and the Mix bar and Salty Dog were upgraded too. New tellys in the ... Read More
We usually go on this cruise every year. We know the ship, could see some new things that have been upgraded, so that a was nice. Fake grass around the neptune pool and the Mix bar and Salty Dog were upgraded too. New tellys in the cabins was a nice feature too. The food however, it's not as good as it used to be. The horizon cafe, the food is the same more or less every night. And it's cold. The fish was dried up and had been there for ages. The main dinning room food was not very good either. Boring selections, but then I'm a vegetarian so maybe that's why but my husband and son aren't and they said the meat dishes were not that good. However, the staff are great as always. Overall Princess is going down a little, the food is blah, but the staff are always kind and caring. Read Less
Sail Date November 2018
My mother treated my sister and I to a cruise to Alaska. She had been on this trip a few years prior and of all of her cruises, it was her highlight and she wanted to share it with us. She is wheelchair bound and may I start by saying ... Read More
My mother treated my sister and I to a cruise to Alaska. She had been on this trip a few years prior and of all of her cruises, it was her highlight and she wanted to share it with us. She is wheelchair bound and may I start by saying that the crew were incredibly accommodating to her and her needs. The room we had was spacious as well as the bathroom in our room. The only negative there was we were told there would be a roll away when in fact it was a bunk bed. I drew the short end of the straw and this senior citizen body spent every night terrified I would fall out not to mention the struggle down the ladder every few hours to make a restroom visit was a bit hairy. The meals were executed in a timely fashion and the menu had enough variety on it to make each of us happy. The food was served to temp and flavorful. My favorite was the Baked Alaska. The presentation was fabulous and if I could have had it every night for dessert, I would have. We thoroughly enjoyed sitting with new people each meal time and our wait staff was polite. They fell short in keeping drinks filled and the window of when our "anytime" eating was available was very limited. The International Cafe was a delight and served the many varieties of food and treats with a smile. The bar staff and drink of the day selection was wonderful in the Explorers Lounge. We loved the game shows and trivia offered, the naturalist on board presenting various programs and our highlight was Glacier Bay with the Park staff and their narration. It was breathtaking, ethereal and so inspiring. We also loved the train ride in Skagway and the Husky Dog camp visit is Juneau. The town of Ketchikan was quaint and had an excellent restaurant on the wharf we had lunch at. The shops aboard the Ruby Princess were filled with many great things -- we love the jewelry selections! The Effy shop was staffed by less than helpful people, but overall, the items were beautiful. My sister and I utilized the spa the first day at sea. She got a message and I got a facial. We were both pleased with the services. A bit on the spendy side. The staff were very kind and accommodating. I had an issue with my credit card on file and they helped me every step of the way. I definitely would take this trip again and hope to bring my family along with me next time. Read Less
Sail Date September 2018
Will never cruise with Princess again... should have known when I had to talk to numerous employees prior to the cruise to get a handicapped room that this was not going to be a handicapped friendly company. Food was so-so, leftovers on ... Read More
Will never cruise with Princess again... should have known when I had to talk to numerous employees prior to the cruise to get a handicapped room that this was not going to be a handicapped friendly company. Food was so-so, leftovers on the buffet, and not alot of fun things to do. Can't get into the laundry room if you use scooter/wheelchair, and the elevator doors close way too fast to manuevor said scooter/wheelchair into them. The ports were awesome and we did have a great time when off the ship.... now isn't that just sad?!?! Crown Grill was wonderful, but really, you haven't paid enough for the cruise to include good food, but have to pay even more to eat the good food? Carlos in the Speakeasy Cigar Lounge and Francis our Steward where the highlights of our cruise! Alaska Naturalist and Guest Speaker Michael Modzelewski was amazing too. Read Less
Sail Date September 2018
There have been a large number of reviews, So I will just give some highlights. Boarding Day: We were told that our boarding would be 1:30 to 2:00. We took a ten-minute Uber from the hotel at 10:30. We checked in and were on the boat ... Read More
There have been a large number of reviews, So I will just give some highlights. Boarding Day: We were told that our boarding would be 1:30 to 2:00. We took a ten-minute Uber from the hotel at 10:30. We checked in and were on the boat immediately. First drink in hand at 11:00. Very smooth process! They announced rooms would not be ready until after 1:00. We stopped by our room at 11:30, and it was ready. Met steward, and she told us to put anything in the cabin we wanted to. Bags delivered to room by 1:00. Dining: We had anytime dining. One dining room is dedicated to assigned times, one is all Anytime, and one is assigned for early and dedicated to anytime dining at 7:30. The last one is the DaVinci (mid-ship on deck six). On the first night, there was quite a line at 7:00 at the dedicate Anytime dining (Michelangelo). We decided to wait for the DaVinci. There was a pretty good line at the DaVinci when we arrived at 7:20, but the doors opened at 7:30 promptly, and the seating moved quickly. We were a group of six, and we decided to stay with this time every night except for one late night because of excursions. We had table 407, with a nice window view and great service (Val and Jude). Nice thing was that they had 18 seats assigned to them but that was only three six-tops, which made service easy and they were able to focus on us. Special Requests dining was a great experience. I had jaw and mouth cancer and the surgery to replace the jaw left me with some limits to chew, especially sinewy or fibrous material such as meat, and lettuces. The dining room had no problem blending a salad into a soup on request or whipping a shell fish dish into a thing potage-like consistency. Excursions: For Juneau, since we were a group of six, we use Harv and Marv's for a private Whale watching charter. Captain Christine was very good, and we had a great time and fantastic photos of whales, "Whale Tails,", sea otters, eagles and the scenery. Three of our group did the afternoon helicopter trip to the Glacier. It was a great experience for all of us who did that. For Skagway, we split up. DW and I took the train. We did the Summit Pass trip which is 3 1/2 hours round trip on the train (not the seven hour train up to the Yukon and buss back). Great time and really scenic. The other four did a car rental and did their own tour. Knowing those couples, I am surprised they didn't get lost! The fact that there is only one road to drive on may have helped keep them on track. Glacier Bay was truly amazing. We got all-day passes for the Sanctuary (book as soon as you get on the ship on Saturday to get the best locations, and it is capped at 60 people! It was sold out the first night we were on board the ship.). You have breakfast and lunch up there, you are somewhat protected from the elements, and while the glass on the side can have rain drips on them to impact photo quality, there is easy access to open deck areas right below, or an open area above on deck 18 (Sky deck). They come around with Mimosas and Bloody Marys all morning, and will also go and get you anything else you want to drink (helpful to me as Bloody Caesar fan!) You also get a group or individual picture free, as well as Princess hot/cold beverage container. With the outstanding service, free Sanctuary ear warmers to keep, and comfortable blankets and towels, it was well worth the $60 rate for day as opposed to the $40 all-day charge on other days. In Ketchikan, we did the four-wheel drive trip and last minute cheap souvenir shopping. Victoria was the brief stop to comply with having an international cruise. I've been there before so I stayed on the boat. Friends went into town for awhile and just walked around. Disembarkation: We use Port Valet, which worked very well. Only problem was I worried about whether or not bags would get Priority tags since we were in First Class. When we got to home airport, two bags came off first and third with priority tags, and the last one was at the end because it lacked a priority tag. The process of leaving the boat was smooth, and all portside personnel were friendly. Read Less
Sail Date August 2018
Before the trip...a bit worried and hopeful that all would go well for my wife and daughter who both use electric wheelchairs. During...blown away with how accessable the ship was and how accommodating the crew was. Loved it! Very ... Read More
Before the trip...a bit worried and hopeful that all would go well for my wife and daughter who both use electric wheelchairs. During...blown away with how accessable the ship was and how accommodating the crew was. Loved it! Very happy. we had two electric wheelchairs in one room and still had plenty of room. We only experienced one unexpected accessibility issue when my wife and I were attempting to be contestants during a game show and there was no accessible access to the stage which prevented us from participating. Everything else was well beyond expectations. Getting on and off the ship at all ports, during our 7-Day Alaskan cruise, was easy and everybody was helpful. We just explored the towns and did not go on any excursions. We absolutely loved the staff in The DaVinci dining room. So much so we were gifted special reservations in one of the other restaurants on our last night and we chose not to use the reservations because we didn't want to have a meal away from the staff in The DaVinci room. Julius, John, and Benji made every meal amazing. I cannot imagine how it could have been any better. Looking forward to doing many cruises in the future. Read Less
Sail Date August 2018
We had a wonderful Alaska cruise and had quite a few memorable moments. This was due in part to the exceptional excursions we were on, the FOOD (where do they get the delicious fruit?), how everyone we encountered helped me (I am ... Read More
We had a wonderful Alaska cruise and had quite a few memorable moments. This was due in part to the exceptional excursions we were on, the FOOD (where do they get the delicious fruit?), how everyone we encountered helped me (I am disabled), and the cruise personnel that went out of their way to make our cruise a memory that will last a lifetime! The personnel went way above being helpful and having a sunny personalities.They had helpers to help me with my walker to and from the excursions and onboard. What wonderful helpers they all were from going up and down the runways, getting me to and back to the ship, the golf cart helpers, showing me where to go, and not making me feel disabled! They waitstaff in the diningroom were terrific! I will be sailing again in September to New England and Canada on Princess. I had a truly memorable experience!!!! Read Less
Sail Date July 2018
For a first time cruise, the Ruby Princess cruise to Alaska was outstanding! From the on-board experiences to the excursions to the views, it was all top-notch. Our waiter and his assistant in the dining room were so much fun and we ... Read More
For a first time cruise, the Ruby Princess cruise to Alaska was outstanding! From the on-board experiences to the excursions to the views, it was all top-notch. Our waiter and his assistant in the dining room were so much fun and we really enjoyed the on-board entertainment. We plan to go again on the Ruby Princess and encourage anyone to take this cruise with this ship. There were no disappointments other than it ended too soon and we could have used more time in Ketchikan. Our cabin was wonderful and we really appreciated the handicap accessibility. While we didn't travel with children, the kids we saw on the ship were having a great time. There were two little guys in the elevator with us who were on their way to the area for kids their age. They were so excited to go there so it must have been a fun place to visit. I think the highlight for me was to see a glacier in Glacier Bay. Having never seen one, it was an amazing sight. Be sure to do the Liars Club game and the Marriage match game - lots of laughs! Read Less
Sail Date July 2018
We have sailed with several cruise lines, yet the service, amenities, and overall experience has always been top notch on Princess. I do want to say Ronnie and Joanne at Explorers Lounge, Oliver in the Salty Dog, Dragan in the steakhouse ... Read More
We have sailed with several cruise lines, yet the service, amenities, and overall experience has always been top notch on Princess. I do want to say Ronnie and Joanne at Explorers Lounge, Oliver in the Salty Dog, Dragan in the steakhouse and Lorentz in the photo area all made the trip more memorable. They each should be commended on making us feel like family!! Recommend any Princess cruise to those looking for a family fun time. The excursions in each one of the stops was excellent and Princess picked the right groups to work with. We did fishing on the Rum Runner in Juneau and went whale watching as well. Ask for Captain Chris!! He knows where all the fish are and we pulled a ton in. In Skagway we did the mountain climbing and rappelling. Brady was our guide and this young man made the family feel welcome and showed us we could do anything we put our mind to. In Ketchikan, we did the zipline tour. It was spooky but we became experts with the help of our guides. It was a great time at all locations. Of course the time in Glacier Bay was outstanding. The narrative from the park rangers made the experience even better. Recommend all these excursions to add to a wonderful time with Princess Cruises. Read Less
Sail Date June 2018
Ruby Princess, May 2018, L311 ** For the BIG people ** I am 6'3, 350+ pounds with limited walking ability, and I chose to cruise Alaska. If you’re bigger, here is what you need to know. The cruising industry seems to follow ... Read More
Ruby Princess, May 2018, L311 ** For the BIG people ** I am 6'3, 350+ pounds with limited walking ability, and I chose to cruise Alaska. If you’re bigger, here is what you need to know. The cruising industry seems to follow the airline standard of 'size'. Nearly every chair on board (except near pools) had hard armrest and was 18” to 19” wide. If you don’t fit into an airplane seat, you need to make note of options (below). Dining Room - the staff was great at making arrangements. I simply asked for a chair with no arms and they would make it work. I found that after the first day, they just recognized me and made it happen. Either a small table out of the way or getting the right chair to a table of random "happy" folks. I also would note that during peak dining times, the temperature became very warm very fast. Like the A/C was unable to handle the crowds very well. If your warm blooded, avoid peak hours (or bring a small portable fan like me). The lounges have various benches or booths and I could fit somewhat into the lounge chairs, it was just tight and uncomfortable. If you are seeing a 'show' in explorers or any lounge, arrive early and find a bench. Princess Theater. Arrive early and head to Princess theater from level 6, the seats near the stage. On each end of each row is a seat that has a lifting armrest. These go fast. Be prepared to stand to let people in, but I'm not sure I could have watched a show without those seats. Princess theater is hard armrest and airline width. Walking. Expect to walk a max of 1 football field to get from one place to another on ship and 1-3 fields to get on/off the boat. Most Alaska Ports have bus pickup very near the gangway, Victoria was 2-3 ship lengths. Also, expect lines getting on/off especially right after arriving at port. There are also short lines for dining during peak hours, but they move fast. If you can not stand for very long, bring a portable stool. ... and yes, the shower was small. Very small. Bring a shower brush, but if I can do it, anyone can. It’s just … small. ** End of Big People.** First Timers! Shows are not repeated, tomorrow is always something different. Go see the shows. The Magician was good (and funny), the comedian (Steve Caouette) was fantastic (both times we saw him). The cute little game shows they do are also a lot of fun. Do not sit in your room, you can rest after vacation is over. They have a buffet, and you would be well served to never visit it. Not that it was bad, it was quite good the two times we ate breakfast there, but the dining room is awesome! Great service, great food. Eat in the dining room at least 2x per day. Youtube or cruise critic before you cruise. They have dozens of great ideas that were helpful before I set sail. Use ONENOTE or something similar to download deck plans to your phone, it's nice to know where your headed before you get up and wander aimlessly. If you book a balcony, try for Port side. Margorie Glacier is on port first and longest, when they turned around, it was only partially on Starboard. Also, all the Ports are on Port side. Better views of the ports. Read Less
Sail Date May 2018
Loyal to princess cruise only because of loyalty program; platinum status. Embarkation was a breeze very helpful staff getting my totally disabled mom on the ship. Had suite on Rivera deck, close to elevators. Cabin staff was very ... Read More
Loyal to princess cruise only because of loyalty program; platinum status. Embarkation was a breeze very helpful staff getting my totally disabled mom on the ship. Had suite on Rivera deck, close to elevators. Cabin staff was very helpful in accommodating all our funky needs. Rooms very dated needs new furniture. Pull out couch disgusting. The new club class dining was outstanding. Very attentive staff looked after all our needs and accommodations. As always the entertainment was so so basic cruise entertainment. The only problem we really had was disembarkation. When we first arrived I explained that we needed to keep all of my mothers medical equipment; oxygen, ventilator, special toilet and suitcase until the morning of departure. "No problem" Called the day before we disembarked and explained again or needs. "NO problem just call the morning of and we will take care of it. NOT was a jumbled mess. 1st told us that they couldn't accommodated us and we would have to remove all out belongings ourselves, then told us they could take it to the gangway, then ok someone will help us but you need to stay with your belongings in your room until departure time of 9:45 am (so no breakfast). After finally getting a higher up person did they agree to get all of my moms belongings off the ship. Yeah breakfast one last time. Went to get items in pick up area and the oxygen machine is clearly broken in two pieces. Read Less
Sail Date April 2018
We chose this ship and itinerary based on the scheduling needs of our college age kids, and because it was a shorter trip, the hope that more of our friends would be able to join us. The reason for the trip was to celebrate our upcoming ... Read More
We chose this ship and itinerary based on the scheduling needs of our college age kids, and because it was a shorter trip, the hope that more of our friends would be able to join us. The reason for the trip was to celebrate our upcoming 25th anniversary and vow renewal. We ended up with 14 family and friends joining us. In total, 9 cabins were booked. Two interiors, two balconies, a Club Class mini-suite, a vista suite, two PH suites and an owners suite. While I didn’t see all of the cabins, everyone was very happy with their accommodations. Embarkation was super smooth and fast. We arrived for boarding around 11am and were onboard within 20 mins. It was a sold out trip, over spring break, so I expected a longer process. Due to a recent accident, we had arranged a wheelchair assisted embarkation for my husband. That helped, but honestly, the rest of our group boarded in the same timely fashion. I’ve done a comprehensive review in the main Princess forum, which you can find via my user name, so will limit this review to general experiences. Unlike our first trip on the Ruby a year ago, the service was consistently excellent the whole trip. We had one majorly sub par situation in which 6 of us that had Club Class were told by the HW in CC, at 8:15 pm, that our party was too large to seat, they were closing in 20 minutes (a lie), we should have come at our assigned time (???? Didn’t know Anytime Dining meant I had to come at a set time) and that we had to go to the regular MDR to be seated. This is 1000% unacceptable. While I don’t expect any compensation for this, corporate will be hearing from me. I immediately went to the suite line at passenger services and complained. I was told someone would contact me. No one ever did. I chose not to waste valuable cruise time following up. The ship is in beautiful shape — I did not see anything of note in terms of unusual wear and tear. We spent a lovely morning in the Sanctuary (try it at least once!!) on this itinerary I suggest arrival morning in Cabo, port side window lounges. Less crowded and stunning views. We did have a lot of trouble, the entire cruise, getting anyone to answer the room service line. To the point of ridiculousness. Didn’t matter day or time, it just rang and rang. Disembarkation was a breeze — just insanely quick and easy. Only problem with it was it meant our cruise was over :-/ Read Less
Sail Date March 2018
my group arrived late for embarkation but the crew got us registered and on the ship pretty quickly, we had to carry our own luggage which was a bummer but it was okay especially after I heard from other cruisers that their bags came up ... Read More
my group arrived late for embarkation but the crew got us registered and on the ship pretty quickly, we had to carry our own luggage which was a bummer but it was okay especially after I heard from other cruisers that their bags came up missing, I was disappointed in my cabin , I paid for balcony stateroom and my children stayed in an inside cabin which I found to be the same exact size, only difference was I had a balcony. I have cruised many times before and always get a balcony or suite so I was extremely disappointed. the only good thing about the room was my room steward kept it nice and clean the entire time. I took this cruise for my birthday and found very little night life on this cruise, I was a little bored , it seemed like everyone slept for 2 or 3 days before I even saw movement or any entertainment. The night club didn't start playing music till 11pm and by 1:30am nobody was around. I could not even enjoy my balcony because the people next to me complained about noise the entire time , it was as if they got on board to sleep. The buffet was small and didn't have many choices but the dining room was nice, I enjoyed sitting down for a nice meal every night. The pool was nice and so were the Jacuzzi's . I had a spa treatment and ended up getting blisters on my feet and was told to see the ships doctor but of course I would have to pay out of pocket. I was not offered any compensation at all. I paid for a private balcony breakfast which I never received because room service lost my ticket, they claimed they would give it to me another day but never showed up !!! and I never received a refund which of course I asked for. the ports were beautiful !!! we took a tour of the city in Puerto Vallarta , saw the church and beautiful boardwalk, then did a tequila tasting and did a little shopping before we headed to the jungle where we zip lined, afterwards we had a great lunch of lobster and shrimp and fish which was the most delicious meal I have ever had it was very fresh !! in Mazatlan we did a city tour and saw the cathedral which was absolutely breath taking!! we got some great photos and had had lunch on the beach. In Cabo we got off the ship and took a tour on a glass bottom boat afterwards it dropped us at Medano beach where we stopped at the Office and ate and drank some more tequila. The prices were great the bottle of tequila (Don Julio) and 8 plates of food came to about $100. We spent some time on the beach and relaxed. ON the way back one of the boat operators stole from us so that left a bad taste in our mouth for that port. I go on cruises just about every year sometimes twice a year and I doubt that I will ever cruise on Princess again. Read Less
Sail Date January 2018
We selected this cruise to celebrate my Granddaughter's 10th anniversary of her 1st cruise. Ten years ago we took her on the same itinerary same date range but on the Golden Princess. This time we sailed on the lovely Ruby ... Read More
We selected this cruise to celebrate my Granddaughter's 10th anniversary of her 1st cruise. Ten years ago we took her on the same itinerary same date range but on the Golden Princess. This time we sailed on the lovely Ruby Princess....she is a big ship and for the sailing we were on there were over 800 kids to teens. This was a larger number than the norm for Princess but the youth staff did a wonderful job. Best embarkation I have ever had the pleasure of going through, and I have been cruising since the 70's. Our mini suite D510 was located mid ship on the Dolphin Deck. Our mini suite was ok, a little tight when using the sleeper sofa but suited our needs most of the time. We had the best cabin attendant I have ever had. Mary is from the Philippines and was always smiling and working! She has been with Princess for many years and they are lucky to have her! The air conditioning in all the common areas were fine but in the cabin it was just about non-existent. I called on it several different times and someone came out and it was a bit better the second day of the cruise but got terribly stuffy at night and hot. Some passengers told us that Princess cuts the AC off at night to cut costs, but I have no way to validate that. With the room getting so stuffy at night my husband was very uncomfortable with the heavy duvet. In addition, were as I loved the large pillows he did not. I tried to get him smaller pillows but I was advised none were available. We had a good dining team with just a few hiccups here and there. All in all I think the dining room menu needs a facelift or something. Not a lot of variety with healthy salads and such however the filet they served the last night was spot on! The Horizon was food selections were boring. Same old thing just rotated over and over again. The salads (green type) were almost non existent, and greens were in one area and dressing was on another area all together. Service for refills and such were great the first 2 days and then waitstaff seemed to be walking around and visiting with other staff. I usually don't like to go to the "sale" meetings but did go to the one held by Miss Texas (Kimberly) and she even got me motivated to shop (I am not a shopper normally). We took her up on taking the shuttle she provided in Puerto Vallarta and Los Cabos......that was great! Liked the Hop on Hop off in Mazatlan due to they visited the 3 areas I wanted to be able to go back to....nice staff! We went to all 3 of the "musical entertainment" shows and I must say I loved Magic To Do, headlined by R L Lewis, great show, great dancing and effects! The second show the group did was good as well but the Music Around the World seemed lacking. Mr. Lewis also had a close up magic show he presented in one of the smaller venues. He was a hoot! His show was certainly G rated and my 10 year old granddaughter adored it. He included both kids and adults in his show and it was a definite winner with us! My Granddaughter did not go to the kids activities but she and I both took advantage of the ones for parents and kids.....great time was had by all Would I go back, indeed yes! I love the itinerary and it is one that I do not seem to get tired of. I may consider next time going on Holland America, if 3 of us go again. The cabins and balconies seem to be larger and have more of a creature comfort fill. Read Less
Sail Date November 2017
I choice this cruise because of Princess history in Alaska and their price in comparison to Disney. We have cruised with Disney many times and have come to expect a certain level of service, food, entertainment, etc. Princess is not ... Read More
I choice this cruise because of Princess history in Alaska and their price in comparison to Disney. We have cruised with Disney many times and have come to expect a certain level of service, food, entertainment, etc. Princess is not Disney! Cabins are very good and handicapped rooms have adequate space to keep scooter and fold-up wheelchair. Balcony furniture could be improved, we always spent a lot of time on balcony. Stewarts are OK. Not very friendly. Hair dryer on wall by balcony, not in bathroom, strange.Furniture in rooms comfortable. Restaurant staff not friendly nor efficient, 10% tip level in real world. Food varied from very good to OK. Breakfast in dining room near impossible because of extraordinary slowness. Specialty restaurants excellent. Entries always very good. Deserts better on buffet. The International Cafe was my "go to" for sweets and coffee (yes I bought the coffee card and for me it was a bargain). The very worst thing about the cruise was the 24/7 selling. Every crew member tried to sell something every time they spoke to you. On Disney most drinks are included, on Princess everything is extra cost. 3 decks devoted to mall experience with almost every common area turned into a flea market. Having to go through the casino to get anywhere is annoying - does Princess require everybody to chain smoke in casino? Excursions - once we got on board the staff was able to guide us to excursions suitable for me and my wife who is confined to a wheelchair. On-line guide really not accurate. Really enjoyed the excursions. Could not go one day (I believe Juneau because rain and the extreme slope of the ramp made getting off the boat dangerous IMO. The White Pass Railroad was the highlight of all excursions. Ship was very easy to navigate and halls usually clutter free. The Alaskan Park Rangers were excellent. I loved the man who spoke with a poetic cadence. The running commentary from the bridge was great. Entertainment was either excellent or bad. We really didn't expect Disney level of entertainment, but at least regional theater level. Beach Boy singer was best I've ever experienced for music and comedy - sorry I don't remember names. "Dream" production was excellent and the use of special effects very good.We went to the magic act first and decided not to see the production that he starred in. Other music in smaller venues was very good. Embarkment and disembarkment in Seattle was excellent. Getting off the ship in most ports (in a wheelchair) was challenging, Very steep ramps. I gave 2 star for value. If for the same money Princess stopped some of the selling it might be higher, but the irritant factor lower the rating. I will probably not cruise with Princess again. Read Less
Sail Date May 2017
I chose this Cruise line because there are quite a few older people on the Princess lines. My mother, who was on her first cruise, is 85 and I wanted her aound more people that were her age . She had a great time and loved the cruise. ... Read More
I chose this Cruise line because there are quite a few older people on the Princess lines. My mother, who was on her first cruise, is 85 and I wanted her aound more people that were her age . She had a great time and loved the cruise. She met lots of new people. I had a great time too, but needed more to do on Sea days. The ship had plenty of entertainment and activities. Would have liked to see more Shopping get togethers. I would have taken my Mom to a few. After 14 cruises, I had my first on- ship Massage and it was absolutely awesome. The only thing that I was dissatisfied with was a lady at the concierge desk that kept giving me incorrect data. I finally told one of the Casino workers some of the different things that she had told me and he said "I need to go and explain some things to her because she is very wrong". I told him that I just figured that Princess had made some very silly decisions since I last cruised on the line. He left and next thing you know I got straight and correct answers from her any time I asked a question. Overall I had a wonderful time and more importantly so did my Mom :) Read Less
Sail Date March 2017
My husband and I are more of the stateroom hugger type. I love sitting on my balcony chair and watch the sea go by. He just loves the peace and quiet. (We were in much need for relaxation time!) We didn't do any excursions this trip ... Read More
My husband and I are more of the stateroom hugger type. I love sitting on my balcony chair and watch the sea go by. He just loves the peace and quiet. (We were in much need for relaxation time!) We didn't do any excursions this trip but did get off briefly at Puerta Vallarta and Mazatlan just on the docks to get souveniers. Our favorite thing on the ship was to go to the International Cafe on deck 5 to get coffee twice a day. The seating area is much bigger than on the Grand which was so nice! We were able to get a seat every time we went. The service aboard was wonderful, especially the room service for daily breakfast. The shows were not really impressive this trip as they have been in the past. The one we enjoyed the most was the cooking demo put on by the ship's chef. Very entertaining. My husband uses oxygen at night and while we provided our own equipment, the ship readily had an extension cord for his use. We ate in the buffet as we didn't want set times and my husband is not a fan of the dining rooms. The food was varied and good and the servers were usually right on it asking us what we wanted to drink. Yes, we would cruise with Princess again in a heartbeat I have to say! Loved it!! Read Less
Sail Date March 2017
This cruise opportunity came along at the right time without much forethought and proves that long-time plans aren't always necessary for a great trip. We found it easy to become familiar with our way around the Ruby and felt at home ... Read More
This cruise opportunity came along at the right time without much forethought and proves that long-time plans aren't always necessary for a great trip. We found it easy to become familiar with our way around the Ruby and felt at home right away. Since we were turned off by the smoke in the casino, we learned to walk to the midship lifts on 12 when going to the dining room or Piazza. The bed was comfy and our cabin attendant took great care of us and our cabin. Room service was johnny on the spot with our morning coffee and tea to get our day started right. We enjoyed having a set dining time and found the meal selections were interesting and delectable. The entertainment in the Princess Theater and other venues was top-notch. The production numbers were entertaining and the comedian on-board kept us laughing long after his show. All in all, we'd sign up again in a heartbeat. Read Less
Sail Date February 2017
The only bad part of the cruise is the embarkation and disembarkation. The ramp getting on and off the ship in Long Beach, California seems like its a mile long. However, at the port of call it was only 5 or 10 feet. I could write a ... Read More
The only bad part of the cruise is the embarkation and disembarkation. The ramp getting on and off the ship in Long Beach, California seems like its a mile long. However, at the port of call it was only 5 or 10 feet. I could write a book on how great this cruise was but, it was such that we have already scheduled our next cruise for April 12, 2017. For those who haven't yet taken a cruise here the deal, If your a drinker as I am buy the unlimited drink deal. The ship is keep clean and in good repair on every Princess cruise that I've been on I've seen crew members maintaining the ship. The cabin cleaned and made up as if by magic. we see his cart in the passage way so he must clean it while we are out because its always clean when we come back. The Dining is far better than most 5 star restaurants that we have been too. The food is exquisite and the service is perfect. There is always something going on I personally like the wine tasting. Now as to the Ports and Shore excursions if it's some where you have never been I recommend taking the Shore excursions but, I also recommend you book them through the ship. That way you are sure to get what you paid for and they will get you back to the ship on time. Read Less
Sail Date December 2016
Ruby Princess Ratings
Category Editor Member
Cabins 4.0 4.2
Dining 4.0 3.8
Entertainment 4.5 3.7
Public Rooms 4.0 4.3
Fitness Recreation 4.5 3.9
Family 5.0 3.9
Shore Excursion 5.0 3.9
Enrichment 4.0 3.6
Service 5.0 4.2
Value For Money 5.0 3.9
Rates 4.0 4.2

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