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3 MSC Cruises MSC Opera Europe - Black Sea Cruise Reviews

MSC Opera. Experienced cruiser and this was the worst. Service Mgr said that cruise caters to Europeans and not to American standards...what? Expecting decent food, timely beverage and meal service is too much to expect? Lousy ... Read More
MSC Opera. Experienced cruiser and this was the worst. Service Mgr said that cruise caters to Europeans and not to American standards...what? Expecting decent food, timely beverage and meal service is too much to expect? Lousy entertainment is acceptable? Never again. I will stick to Holland, Carnival and Royal Caribbean for top notch food, service and entertainment. Do your own research on port activities, sights and shopping as this ship offers slim & shady for port excursions. Charging 12EU for a 600m bus to town center. Luckily I had already done all t he research so ports were on our own and fabulous, with outstanding meals...what a difference from shipboard. Embarkment and disembarkation was quick and easy. Not many ship workers spoke understandable English so communication was difficult to understand Read Less
Sail Date September 2015
Before MSC Opera I was on MSC Fantasia which is a bigger (and better) ship. Overall impresion is great! Itineraries are great, time spent on shore excellent and everyone are so nice and kind. If this had been my first cruise I would ... Read More
Before MSC Opera I was on MSC Fantasia which is a bigger (and better) ship. Overall impresion is great! Itineraries are great, time spent on shore excellent and everyone are so nice and kind. If this had been my first cruise I would probably be thrilled, but since this is my third cruise I couldn't help myself but to compare it with previous one. We were the first passengers since the ship was renovated last year, and one could say that this was a test cruise. There were a lot oversights: mugs and cups in buffet restaurant were often dirty - every second cup was clean so it became tiresome to check every cup. Juices in the self serving restaurant were available only in the morning not in the evening and hot chocolate wasn't available at all although it was included in the price. Later we found out that staff don't bring out bags of hot chocolate or they rarely do and sometimes they make a hot chocolate in the thermos which is not warm and which has very little cocoa (color was dirty white, not brown!). Food for breakfast was the same every day; muesli was already prepared on the milk-it looked disgusting to me and I would prefer to prepare it by myself in yogurt. I drink a lot of tea (which was available all day) but I could find honey only in the morning and lemon is even harder to find. The food was often greasy (even fish!) and dinner in the restaurant was taking too long, every single day (from 9pm till 11pm!). Although maître d'hôtel came to us one evening asking us how is everything, are we satisfied and promised us faster service, nothing has actually changed. The midnight buffet was very poor: mostly vegetarian sandwiches and dessert from previous days. Air Conditioner made being inside the ship very uncomfortable because it was very cold in bars and lobbies. Inside temperature was around 20 C, which is low considering outside temperature is much higher. I regret not bringing more long sleeve blouses, jackets etc. I had situation by the pool when pool attendant told me I can't eat fruits by the pool (which is OK, because it said on the warning board that it is forbidden). But I was disappointed he didn't say anything to other people eating around or even worse children diving and jumping in the pool (it is clearly stated that it is forbidden to dive and jump in the pool and to run around the pool) ! When I asked him about that his answer was that they are children. I don't care if they are children or not, but because of that children I couldn't swim, or sit by the pool because they splashed water a lot and got me and my expensive camera wet even on the sunbed. Not to mention that children were diving and jumping in the whirlpools! So I didn't use those either. Deck No.11 has 2 pools deep 1.8m and one big part of the deck for children (that is new). But 30% children were in their area, and the rest of them around other 2 pools. It was very noisy on 11th deck. The best part to rest is the back of the ship. Most people have spoken english perfectly, but it happened that woman on reception (from Kyrgyzstan) didn't speak it very well (or almost at all) and we couldn't understand each other which was very frustrating. Except that situation (and situation on the deck by the pool) all stuff was very polite, friendly, helpful... I'm not complaining on staff, I am disappointed with the ship and a lot of oversights which now I can't remember all. Read Less
Sail Date July 2015
MSC has some pretty bad reviews, and I'm pleased to report that we had a very pleasant time on board Opera. However, it was not all plain sailing, if you'll excuse the pun. So let's start with the bad points and if you feel ... Read More
MSC has some pretty bad reviews, and I'm pleased to report that we had a very pleasant time on board Opera. However, it was not all plain sailing, if you'll excuse the pun. So let's start with the bad points and if you feel you can stomach those, I shall move on to the good points. The biggest minus for us was the very poor vegetarian food. Meat and fish eaters are very well catered for, but poor old veggies get a very raw deal - literally! Raw carrots, raw lettuce, raw onion, but often no hot veggie dish at the buffet aside from the side veg. I don't consider a bowl of boiled broccoli to constitute a meal. Often meat was added unnecessarily, reducing the choices even further Eg breakfast omelettes with added ham, breakfast potatoes with added sausage pieces, pasta with added meat or fish. Even at the sit-down restaurant at lunch and dinner time there was not always a veggie option for each course. This was particularly disappointing for the gala dinners. what there was was very samey eg cheese appetizer followed by a cheese salad followed by a cheese main course. Aubergines were presented in various ways day after day. I love aubergines, but was starting to go off them, and my poor old daughter hates them so was left with no alternative. There were no labels to indicate what was veggie and it was not always easy to tell and the staff did not always know. We did say we were veggie at time of booking and were contacted part-way through the cruise to check that all was well, but nothing resulted from our complaint. Deserts in the restaurant and buffet were generally good, the ice-cream was very nice and the pizza parlour was good. The afternoon tea was always very nice and the scones were very tasty. Tea at the tea stations was usually rather too weak and no tea or coffee was served after the meals. The other big bugbear was the tender service, which was necessary twice on this cruise. We have been on many cruises and realise that this can be a bit slow, but we've NEVER encountered anything quite so shambolic and painfully slow. MSC really need to sort this out, as it was causing considerable upset. We were informed that tender tickets would be available at 9am. At 8.30am we passed by and there was already a queue forming so we joined it. At 9am there was virtually no movement and finally at about 9.20am, as the queue was slowly moving, a man came down the line handing out tickets. We were given 'H' tickets, despite being fairly near the front. The first tickets (A and B) were called to disembark at 9.45 and C and D and 10am, then everything stopped. By 11.30 no further tickets had been called but people were leaving the ship. We joined the massive queue and were let off. No one checked what letter we were, but by then it was well after noon and other poor souls were waiting patiently for announcements. The same thing happened the next time. This time we just joined the queue that was forming, even though no tickets had been called. We were let off the ship with no one checking our letter (B this time)! It took an age, and there was much pushing and shoving. It made a mockery of the so-called system. People with J and N were in front of us. This cast an unnecessary shadow and could easily be made slicker and fairer. A surprising problem was the lack of chairs in the buffet. There were not enough to go round. I think this is because the assumption is that the outside seating will be used, but this was a Northern European cruise during a cold spell and it was either too cold, wet or windy to sit out so everyone sat in - if they could a) find a table (always a problem) and b) find a chair to place at the table. There were times when we got a table but could not find sufficient chairs to go round it. Many people brought in chairs from the deck. One final gripe was about smoking, which was allowed in too many places. the smoking lounge and smoking casino are not closed and the smoke permeates other areas and is unpleasant. On the positive side, the ship is very nice and looks well maintained. The theatre is especially good and the shows were also very good. Unfortunately fellow guests often arrived late and everyone had to stand up to let them past, and many talked through shows. The cabin is reasonably roomy as cabins go (we had a standard ocean view) but our steward was not great. Often we returned and the cabin had not been made up, despite being vacated for several hours. He always looked a tad unhappy and I wonder if perhaps he was simply over-worked. No chocs on pillows or towels shaped like elephants and swans unfortunately. There was a nice walking/jogging track, but unfortunately it was over blocked by sun loungers. Drinks are rather pricey - both alcoholic and non-alcoholic ones. However, the bar service is generally quite good and reasonably fast and friendly. The restaurant staff were also very friendly and efficient. Despite some gripes this was a good cruise with some nice ports of call on a pleasant ship. Read Less
Sail Date June 2014
MSC Opera Ratings
Category Editor Member
Cabins 3.0 3.7
Dining 3.0 3.1
Entertainment 5.0 3.4
Public Rooms 4.0 3.9
Fitness Recreation 3.0 3.2
Family 4.0 3.2
Shore Excursion 4.0 3.0
Enrichment 1.0 2.9
Service 4.0 3.4
Value For Money 4.0 3.2
Rates 3.0 3.5

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