Folks it all starts and ends with great Guest Services and how they handles any potential problems. And I hope you don't have any on your cruise. But if you do they should be handled professionally and quickly with a great solution.

The Emerald Princess by far has the worst Guest Services is my travels by far.

I was celebrating four years cancer free and when I went to guest services I was rudley told by a young girl young enough to be my daughter that "We dont do that here" and then she shared it with the rest of guest services and they had a nice chuckle about it. It was only after 5-6 days of me nagging the desk and following up on my own to find out they had a Susan K Komen "Walk The Deck For The Cure" and then I was bought off with a dinner at Sabatinis and a bottle of red wine. Again after 5-6 days and about 4-5 people before speaking to management. Will never cruise with Princess again. Read more