We did a 12-day trip to the Caribbean beginning December 5, 2011. The Enchantment of the Seas is an older ship, but one of the few that can fit under the Key Bridge in Baltimore. The cabin was comfortable and the cabin attendant was personable and efficient. They lack refrigerators and the safe is inconvenient to use. The safe is the type that operates from a magnetic stripe, such as a credit card, drivers license or cabin key card. That means that only one person can have access to the safe. They need to replace those with keypad-type safes. The television is on a pull-out shelf, but the TV does not swivel around far enough to comfortably watch it from the bed. We had an outside cabin, but the window has XXXXX marks all over it, blurring the view. (Other cabins on this ship have the same problem.)

A 14 day refurbishment is scheduled for December, 2012. The upgrades, as we understand them, will include replacing all the bathroom units in the cabins, making wifi accessible throughout the ship (but still very expensive to use), add two additional restaurants (additional charge), replace the Solarium food service with a salad and sandwich menu eatery (additional charge?).

The staff was generally quite friendly and provided good service. Our waiter and assistant waiter were outstanding!!!! Food was OK, but not great. The appetizers were generally the best part of the dinner. Desserts were consistently underwhelming - Lots of desserts with "pudding consistency." Most dessert descriptions had more flavor than the actual dessert. Traffic flow in the Windjammer (casual dining) is poor and the food there is just mediocre. Examples - watered-down orange juice at breakfast, melted ice cream toward the end of dinner service, entrees that could use more flavor. Read more