Let me start with a critique. At the end of the cruise we all given a critique sheet for the cruise. Your categories range from "below expectations to above expectations". As many of us had cruised with Viking before, our expectations are very high and they were "MET" by the Viking crew of the Neptune, the condition of the ship, the food selection, the kindness of the tour director, the friendliness of the captain and hotel manager. All were well informed on the area and able to answer questions from where to buy to the history of the area. The cruise was unforgettable. The efforts made to add an additional tour to market with Margalee, the chef, was so appreciated and probably the best tour of the trip.
So when we filled out our forms we filled out all expectations were MET!!! We found out later that meant the cruise was "average" which it was not. I think you should take another look at the form and use a "Poor to excellent" or a numerical rating. We have come to expect great things from Viking and would like to rate accordingly. Thank you for giving me a forum to set the record straight.
The Neptune cruise was the best ever. Our luggage was lost and every effort was made by the tour director and ass't tour director to locate and get delivered to the ship. We were reunited with our luggage two days into the cruise and all was well. As we look back on the experience we realize that our frustration was not only appreciated, but SHARED by the tour staff and that seemed to make all OK. We were confident we would see the luggage soon and we did.
More than enough storage space. No balcony, but windows open wide. We sat upstairs when weather conditions allowed.
As I mentioned above, on European rivers sometimes ships have to "stacked" when docking and a notice that this might happen during the night would be recommended. We were enjoying a wonderful sleep with our windows and curtains opened while we cruised. We slept through our docking and were suddenly awakened by a flood light shining into our room from the ship coming in next to ours. A little bit of a surprise for us and maybe more than a little for the crew next door. But, made for a funny story.