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Ocean Voyager Review

4.0 / 5.0
Editor Rating
11 reviews

Poor website

Review for Ocean Voyager to the USA
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Smitty3993
10+ Cruises • Age 80s

Rating by category

Cabin
Value for Money
Embarkation
Dining
Public Rooms
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Additional details

Sail Date: Jul 2022
Cabin:

Our first problem was after we signed up, we could no longer see the itinerary online. I was told to look at a different date and use that itinerary. After we filled in the online information form and submitted it we could no longer see what we submitted. We were sent a thank you e-mail and told that they would notify us if they needed any more information. About two weeks before sailing I called to find out where our boarding documents were and was told that they still needed my address, though I''m sure it was filled in. I feel that I would not have received them if I hadn't called. We had to call to find out how to see the included tours online, but could readily see the fee tours. There was no help getting from the Toronto airport to the hotel. There was many misinformation times between the itinerary, slides and verbal or actual.

The musicians selected songs that could show off their playing ability, but not geared to the crowds. Out of all the songs in the evening, one was slow and filled the dance floor. The rest were faster and maybe one or two dancers would dance.

The tour a Mackinac Island did not give enough option time to really see the fort because they wanted to get you back down to the hotel in case you might want to eat an overpriced buffet.

Response from BriannaH, Guest Relations @American Queen Voyages

Hi Smitty3993! Thank you for taking the time to leave us a review. We are disappointed to hear that you did not have a great pre-cruise experience and did not like other aspects of the...

Cabin Review

One of the bed tables had no drawer glides so the drawers could not be used, and the desk drawer was too shallow to allow an 8 1/2" sheet to lay flat. The shower would go from hot to cold many times do to other rooms usage of water.

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