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Ocean Voyager Review

4.0 / 5.0
Editor Rating
11 reviews

Disappointed

Review for Ocean Voyager to the USA
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KCFlyer
10+ Cruises • Age 70s

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Additional details

Sail Date: Jul 2022
Cabin:

We had a wonderful cruise this spring on the Empress in Washington and Oregon, and were excited to rejoin American Queen in Toronto. Unfortunately, the Toronto to Chicago cruise disappointed us in so many ways.

The pre-cruise hotel check-in was chaos. There was only one person there who seemed to know what was required, and he turned away many people who had not brought the proper documents with them. There was one person doing the COVID tests, and one person actually registering us on the computer. We spent at least two hours on something that should have taken 15 minutes.

The hotel was very nice and we enjoyed the pre-cruise city tour. Boarding was quick and easy. Every crewmember we encountered was friendly and efficient.

Response from BriannaH, Guest Relations @American Queen Voyages

Hi KCFlyer! Thank you for taking the time to leave a review. We are disappointed to hear that you did not have a great experience. We will pass along your comments to the crew....

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