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Koningsdam Review

5.0 / 5.0
828 reviews

Holland America Lines declining quality & mediocre standards

Review for Pacific Coastal Cruise on Koningsdam
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10+ Cruises • Age 60s

Rating by category

Public Rooms
Fitness & Recreation

Additional details

Sail Date: Apr 2022
Cabin: Verandah Stateroom
Hair in bed from previous guests
Broken soap dispenser
Sofa dried up stain from previous guests
Wrinkle bathrobes not matching set
Wrinkle unmatched bathrobes
Sofa stains
Water leaks
Flip flops from previous guests

3 star Mariners, cruised HAL 137 nights, over a decade of loyalty towards HAL. Very disappointed with it’s treatments to loyal guests. Decreased in benefits, increased in “nickel and dime” up charges, gratuity, etc.

(Please see photos enclosed).

Menu selections mediocre (same old, same old). Cruised 3 times in 2022, same menu rotation, same entertainment line ups. HAL decreases menu selections, substituted quality products with mediocre standards, adding up charges to menu items and adding 18% gratuity to their specialty dining high cover charges. Entertainment performers are inconsistent, more prerecorded music used during live MainStage shows. If it’s not for the wonderful, hard working, dedicated crew members, HAL has very little to offer to keep their loyal mariners from returning. Mariners were offered 25% off specialty dining cover charges but at the same time being charged 18% gratuity to the cover charge before discounts being applied - deceitful and tacky.

Cabin Review

Verandah Stateroom

See photos

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