We chose this cruise because it as over New Years & we had credits or "cruise vouchers" we had to use, we could not get a refund. The population of the ship was mostly senior citizens many with walkers, canes& wheelchairs. There was one elevator which had the capacity of 2 people & it worked slowly & poorly. In all the public areas there was only ONE restroom. The cleaning staff & the kitchen staff were one & the same, so getting your room tidied up was a problem.
The day we arrived to the ship I called the main office & told them our flight would be delayed & we would arrive after 8pm. When we arrived at the dock we were unable to find the ship, we dragged our luggage 500 feet, then my husband walked up to the ship & asked for help. They helped but they said there is no one there after 8pm to help us.
We then found out we still had a "cruise voucher" for $2546.00. that must be used by June 30, 2022. We want to go on Upper Mississippi which we had to cancel & that went out in August. Customer Service said we had to use this up by June or lose it, the cruise director & hotel manager called for us & they would not budge from this decision.