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American Empress Review

4.5 / 5.0
Editor Rating
88 reviews

Exciting Trip, Less spectacular dining

Review for American Empress to the USA
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pdtravelers
6-10 Cruises • Age 70s

Rating by category

Cabin
Family
Embarkation
Dining
Public Rooms
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Fitness & Recreation

Additional details

Sail Date: Jun 2021
Cabin:

Given the restrictions of Covid-19, we were very pleased to be seeing the Pacific Northwest.

We were confused when the initial embarkation staff did not seek our vaccination status, we had to insist to show it. The American Queen Steamboat Company did their best to maximize safety and minimize disruptions. The Columbia/Snake River experience has been educational and reaffirming of the Spirit of America that this part of the country embodies. Hats Off to the tour guides and excursion planners.

Unfortunately, dining was much less pleasant. While one or two crew members went out of their way to be gracious and helpful, others, particularly the staff behind the scenes did not measure up. Two and a half hours for dinner (thereby missing the entertainment) was a norm. Order an omelet with toast, the toast is served an 15 minutes later. Very unequal service, the table beside us ( Who were seated just after us) is being served dessert, we are still awaiting salad.

Response from JaneF, Guest Relations Manager

Dear pdtravelers, We’re happy to see the trip was exciting but sorry that you did not have a great dining experience. Our culinary team has reviewed your feedback and is making the necessary...

Cabin Review

Very well decorated, expertly maintained by the attendant

Port Reviews

Portland (Oregon)

7 Helpful Votes

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