Summary

'Poesia' is Italian for Poetry: I would not say this cruise was fine prose, but it was a reasonable work in progress. Embarkation/Disembarkation: With US and UK handling agents there was no problem. Nice Cabin: A balcony is essential on a ship of this size. This made the daytimes on our days at sea very enjoyable. Management & Communication: A ship with over 3000 passengers and 900 crew members needs to be well managed - the captain of the Poesia and his senior officers have done better to get things right, than our previous experience on the identical Musica. However, there is still room for improvement. Dining and Food & Beverage: When considering the price of the ticket, the dining experience was not bad - not 4 star, but reasonable value-for-money. Service: In the main we had no complaint. Dinner service and room attendants were excellent; breakfast and lunch were hit and miss, bar service was generally good and Reception much improved over previous MSC experiences. Activities Team: Very disappointing. Formal Entertainment: A lot of improvement required. Health & Safety: Generally satisfied. Shops, Photography, Excursions: Photo service was pretty good, but otherwise generally poor range or quality and over-priced. The 'buy-me' factor was definitely missing. Valuing Customers: On our fifth MSC cruise we were certainly happier than on our previous experience - however, we left the ship feeling rather disappointed.

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