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Crystal Serenity Cruise Review
5.0 / 5.0
Cruise Critic Editor Rating
286 Reviews

Better than ever

Crystal Serenity Cruise Review by Shoeman1

37 people found this helpful
Trip Details
  • Sail Date: Sep 2019
  • Destination: the Mediterranean

We chose this cruise for its itinerary. We were not disappointed. This was our 20th cruise with Crystal and everything was pristine.

Embarkation and Disembarkation: Smooth as silk. We arrived at port at 11: 35 and were having lunch by noon. We utilized PCPC and any Crystal cruiser should take advantage of this service. Our disembarkation in Venice was efficient with Crystal personnel assisting at each stage of the process.

Dining; Better than ever IMHO. Sauces were perfect and sadly desserts were outstanding. Mains were abundant and included veal, duck, fish, beef, poultry and vegetarian entrees. We dined at Prego ; the world's best carpacio. Silk has done a turnaround and our group of 8 enjoyed new entrees and appetizers. While the service in Waterside was a bit slow at times we felt that there was always an effort to make the dining a great experience. Bar service was terrific.

Entertainment: New shows finally. While I find the entertainment geared towards an older generation the shows were well attended. I heard no negative comments.Enrichment was a disappointment as the lecturer as a poor presenter to say the least. The computer classes are geared to novice users. Staff of computer rooms are superb

Ports: We tendered a few times but mainly docked. The Crystal shuttle was prompt. We had been in every port except Dubrovnik, and had a private guide (tours by locals) to show us the city. Every port was packed with tourists by the way.

Service: The best. The Lido crew always has a smile, and friendly word. The Captain was visible as were many senior crew members.

Cabins: A well worn subject as this is the only downfall. Crystal cabins are small by today's standards when compared to other luxury lines. . While very clean they could use a refresher, such as new bed covers.

Crystal sent out a note early on asking passengers to let the staff know of any issues so remedies could be initiated.

Shoeman1's Full Rating Summary
Onboard Experience
Enrichment Activities
Value For Money
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