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American Queen Review

4.5 / 5.0
Editor Rating
223 reviews

Worse cruise ever

Review for American Queen to North America River
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10+ Cruises • Age 60s

Rating by category

Value for Money
Public Rooms
Fitness & Recreation

Additional details

Sail Date: Apr 2019

I chose this cruise because a group of 18 of us wanted to cruise on a riverboat. This group cruises frequently but never a riverboat. Nothing about this cruise line is current. You can't even make online reservations. We had planned and booked everything before boarding, premium excursions, private cocktail reception. After boarding no one at the customer service desk or tour desk seemed to know what they were doing. Everyday our group had to go to the desk about issues. We paid top price for a private reception before the cruise, they didn't have this booked onboard, even after we confirmed and went to the room for the reception, they still didn't know anything about it. The cabins are so tiny, dingy, lack of storage and not worth the price that we paid for this cruise. The dining room service was horrible, they simply didn't care. The towns that we stopped in are mostly small and not much to see. Glad we booked premium tours that actually went somewhere else. Disembarkation was very confusing, they really didn't tell you what to do, you just followed other cruisers that kind of knew what to do. The 'Local riveratarion' turned out to be the same man that does the lighting in the theater!! Nothing local about that, he shared his very political opinions, that were not always appropriate. Sorry American Queen our group won't be back.

Response from JaneF, Guest Relations Manager

Dear Cruisergroup2019, We are so disappointed to hear that your cruise did not meet your expectations. At American Queen Steamboat Company, we create memorable experiences that exceed all...

Cabin Review

Our group had various cabins onboard, interior, bay window and open veranda. None of the group enjoyed the cabins, small, old furniture, bathrooms tiny and not updated, rust and pitted fixtures.

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