American Queen Review

Poor excursions; poor customer service; great food and restaurant service

Review for the USA Cruise on American Queen
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6-10 Cruises • Age 70s

Rating by category

Value for Money
Public Rooms
Fitness & Recreation

Additional details

Sail Date: Jun 2019

We selected this cruise as we were traveling with 2 other couples who live on our street. This is not the best of the ships in this line but selected as one couple needed a lower cost cruise. Rooms small and cramped and flooded during rains. Employees who work hard were up at 5am pushing rainwater off deck, but the problem, aside from the noise, was that water was pushed inside the cabin.

Cabins not soundproof as next door phone conversations could be heard regularly. Awful fumes noticed inside cabin.

The Hop On Hop Off buses do NOT have tour guides onboard in the afternoon so if you are not an early bird you are out of luck.

Response from JaneF, Guest Relations Manager

Dear CAlgee, American Queen Steamboat Company cares about their guests and their feedback is extremely important to us. We would like the opportunity to discuss this with you if you would...

Cabin Review

Cabin veranda deck 5

Cabin not soundproof so noise and smells entered unwanted; water came in through doors up to 4-5 inside cabin. Cabin steward kept room clean and tidy; don't think the sheets were ever changed once!

7 Helpful Votes
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