American Queen Cruise Review by CAlgee
- Sail Date: June 2019
- Destination: USA
Cabins not soundproof as next door phone conversations could be heard regularly. Awful fumes noticed inside cabin.
The Hop On Hop Off buses do NOT have tour guides onboard in the afternoon so if you are not an early bird you are out of luck.
Excursions booked through the cruise line were not as advertised,, and when a complaint was made to the excursion director, Alex, it was totally ignored. On the last day of the cruise, which disembarking the ship, we inquired about our concern and were told nothing would be done as it was not a cruise line excursion: BS! We booked with the ship. Forget the Elvis Graceland adventure through the ship and get a better deal with a local tour company.
Our friends who had a problem with their swamp adventure were given a g=credit for the problems they had. Their excursion, like ours, was booked through the ship. Nothing is worse than being lied to by a ship representative.
Room service on several occasions failed to deliver our order completely; this was for breakfast only. Dining room selection of food and service was excellent. All but one waiter (Kathisa) was fantastic. She was one who refused us a table for 2 at lunch when many tables were available and finally seated us at a table with no view---we declined it and asked for a different table. After a bit of attitude we were seated properly. Patio restaurant closes at 2 pm which is a problem when returning late from a morning excursion. You are left which a choice of hot dogs or hot dogs.
Laundry machines broken at times and no hot water for showers on the last day.
We had the beverage package and service varied a the different bars. Brian on deck 5 was excellent as was bartender outside the patio restaurant.
The pre-cruise hotel,, The Sheriton in Memphis was less than satisfactory; air-conditioning problems and issues with door locks. We had to have a room change analog with one of our friends. Definitely not a 4 star hotel.
Entertainers very enthusiastic and shows enjoyable. The band was great.
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