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Diamond Princess Review

4.0 / 5.0
Editor Rating
900 reviews
1 Award

MY DISAPPOINTING DIAMOND PRINCESS CRUISE

Review for Diamond Princess to Asia
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Bigbubbuz
6-10 Cruises • Age 60s

Rating by category

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Additional details

Sail Date: May 2019
Cabin: Balcony

I've been on 9 cruises so far and this was my first cruise to Japan. I travel alone since everyone else is working and I am retired. This was my 5th Princess Cruise. The ship was clean and beautiful with all the woodwork and marble in great condition. However my dining experience was another matter. I ate lunch and dinner aboard Diamond Princess 18 May 2019. My set dinner time was at 5:30 pm. I got some bad sour cream on the bake potato at dinner. I threw up around 3-4am the following morning. I threw up several times in 4 sessions. I went to medical the next day and was then quarantined for 2 days and missed 2 days of my cruise due to the food poisoning. I missed the most important excursion at Hiroshima. I was also given a bill from medical for $191. I spoke to Princess about this insult to injury and was called by an arrogant woman who was the food and beverage director. She denied any and all responsibility for my food poisoning saying that no one else got sick so it wasn't her food and Princess would not cover my medical bills. I told her did this food poisoning just magically happen??? Also, a lot of passengers would never report it because they do not want to be quarantined. She did not want to hear it. I wonder if she did any investigation. How long did that serving dish with the sour cream sit out prior to 5:30 pm? How many people in my section were served from that serving dish of sour cream before it was dumped or changed? I know of two people who got sick from the food during the cruise. The food and beverage director did not have a clue!!

After being cleared by medical I was so upset about the arrogance of Princess food and beverage director that I immediately went to the future cruise desk to cancel my next Princess cruise to Alaska in July. I was told I would incur penalties so I said forget cancelling it but I would never sail on Princess again!! I was a Platinum Member but this complete deniability by any wrong doing by Princess is disgusting!! It is a reflection of their attitude toward a lot of issues, one which is in the news today about polluting the oceans then arrogantly advertising how they care so much about the environment!!! Really your company pollutes the Oceans and you say you care for the environment!! Just my experience aboard the Diamond Princess which is the exact opposite of my wonderful dining experience aboard Grand Princess in March. Thank You Diamond Princess for letting me see how bad things really can be!!

The entertainment and activities were average cruise productions, nothing to jump up and down about. Also, there were only 3 major shows which repeat every week so for me it was disappointing since my cruise was 2 weeks.

Cabin Review

Balcony

Cabin BC

I had a balcony cabin close to the mid ship elevator making it easy to get around the ship. The Cabin was clean with a large flat screen tv which had several movies, tv shows and music to choose from when you want to just relax. There was plenty of storage for everything and a safe for valuables. It was an excellent Cabin and my cabin stewardess was Juliet. She went out of her way to get me Ice for my water during my 2 day quarantine due to food poisoning from eating the bad sour cream served to me in Vivaldi Restaurant at 5:30 pm on 18 May 2019. I did not eat anything for 2 days and Juliet asked me everyday how I was doing and if I needed anything, great job Juliet!!

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