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This cruise was our 50th wedding anniversary celebration. We sailed in the Yacht Club category. Overall, we had a good time (not a great time), but as usual the lasting impression was the last impression. We pre-booked a post-cruise excursion that would give us a drive-by tour of Rome before dropping us off at the airport. We were expecting them to handle our luggage, see the sites and experience a stress-free ride to the airport. By dinner time on the evening before disembarkation day, we had not yet received our disembarkation instructions. When we inquired, the Yacht Club concierge pulled an envelope out of a stack of envelopes and gave it to us. I looked at it and there were no instructions for the excursion so I asked about it. He informed us then and only then that the excursion had been canceled because so few people had signed up for it. OMG!! When I asked what alternative arrangements had been made for us, he dismissively said, "Oh, sir, you can just take a taxi." Cancellation of the excursion was totally unacceptable, but his attitude shook me to the core. This is the concierge for the exclusive Yacht Club telling me to go find a taxi. Really? At dinner in the exclusive Yacht Club restaurant Le Muse, I asked to see the Yacht Club Director. He earned his pay with me and my group as we explained what had happened and told him we needed an alternative. Bless his heart, he was back in just a few minutes (obviously he knew about the problem before-hand) and said they had arranged a private mini-van transfer to the airport. The problems with this solution were that it cost more than the pre-booked excursion (which of course was refunded to our account) and there was no tour of Rome. The next morning, we found our mini-van and delightful driver waiting for us. We were able to arrange a drive-by tour of major sites in Rome for an extra 100 euros per couple. All told, then, the alternate excursion cost $152 more per couple. To my way of thinking, that expense should have been covered by MSC. It was not. We are not likely to sail with MSC again, but will pend a decision on that to see if MSC responds to this review.

MSC Divina

MSC Divina Cruise Review by davud

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Trip Details
  • Sail Date: March 2019
  • Destination: Mediterranean
  • Cabin Type: Yacht Club Deluxe Suite
This cruise was our 50th wedding anniversary celebration. We sailed in the Yacht Club category. Overall, we had a good time (not a great time), but as usual the lasting impression was the last impression.

We pre-booked a post-cruise excursion that would give us a drive-by tour of Rome before dropping us off at the airport. We were expecting them to handle our luggage, see the sites and experience a stress-free ride to the airport.

By dinner time on the evening before disembarkation day, we had not yet received our disembarkation instructions. When we inquired, the Yacht Club concierge pulled an envelope out of a stack of envelopes and gave it to us. I looked at it and there were no instructions for the excursion so I asked about it. He informed us then and only then that the excursion had been canceled because so few people had signed up for it. OMG!! When I asked what alternative arrangements had been made for us, he dismissively said, "Oh, sir, you can just take a taxi." Cancellation of the excursion was totally unacceptable, but his attitude shook me to the core. This is the concierge for the exclusive Yacht Club telling me to go find a taxi. Really?

At dinner in the exclusive Yacht Club restaurant Le Muse, I asked to see the Yacht Club Director. He earned his pay with me and my group as we explained what had happened and told him we needed an alternative. Bless his heart, he was back in just a few minutes (obviously he knew about the problem before-hand) and said they had arranged a private mini-van transfer to the airport. The problems with this solution were that it cost more than the pre-booked excursion (which of course was refunded to our account) and there was no tour of Rome.

The next morning, we found our mini-van and delightful driver waiting for us. We were able to arrange a drive-by tour of major sites in Rome for an extra 100 euros per couple.

All told, then, the alternate excursion cost $152 more per couple. To my way of thinking, that expense should have been covered by MSC. It was not.

We are not likely to sail with MSC again, but will pend a decision on that to see if MSC responds to this review.
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Cabin Review

Yacht Club Deluxe Suite
Cabin YC1 15016
Spacious enough. The room steward and assistant were wonderful and very attentive to our needs.
Urano Deck Suite Cabins