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Due to engine trouble on a Cuba cruise we missed the port of Santiago. Things happen OK. However, on a 7 day cruise that left us with 2 1/2 days in Cuba and the rest of the time on the ship. Viking has offered a 30% credit on a future cruise if you book within a year or $500.00 cash to sign a settlement agreement to keep your mouth shut. Considering that our cabins cost 10k for two people I think the 30% should be a cash refund not a ploy to get you to book another cruise. In addition there was a NORO outbreak , our shower door leaked and flooded the bathroom floor. Also the day trip to Havana involved 7 hours on a cramped Chinese made bus. The bus was clean but be prepared to have your knees butted against the front seat for that time. Tour guide Manny was very good though. Take something from the ship to eat for lunch because you may not want the mystery meat lunch at the state owned tourist restaurant in Havana. Went on two of the river cruises and had other problems . We are done with Viking.

Waste of money

Viking Star Cruise Review by Don Troiani

13 people found this helpful
Trip Details
  • Sail Date: February 2019
  • Destination: Cuba
Due to engine trouble on a Cuba cruise we missed the port of Santiago. Things happen OK. However, on a 7 day cruise that left us with 2 1/2 days in Cuba and the rest of the time on the ship. Viking has offered a 30% credit on a future cruise if you book within a year or $500.00 cash to sign a settlement agreement to keep your mouth shut. Considering that our cabins cost 10k for two people I think the 30% should be a cash refund not a ploy to get you to book another cruise.

In addition there was a NORO outbreak , our shower door leaked and flooded the bathroom floor. Also the day trip to Havana involved 7 hours on a cramped Chinese made bus. The bus was clean but be prepared to have your knees butted against the front seat for that time. Tour guide Manny was very good though.

Take something from the ship to eat for lunch because you may not want the mystery meat lunch at the state owned tourist restaurant in Havana.

Went on two of the river cruises and had other problems .

We are done with Viking.
Viking Cruises, Community Team has responded
Thank you for taking the time to review your cruise, Mr. Troiani, and for recognizing your attentive room steward and helpful tour guide in Havana. While we appreciate your understanding with unforeseen itinerary adjustments, it is regrettable to hear that the measures taken to mitigate the impact to your experience were met with disappointment. Your feedback, about the cruise and the compensation, is appreciated and we invite you to email tellus@vikingcruises.com should you wish to work with us toward a mutually-agreeable resolution. We hope you’ll give us another opportunity to regain your trust in the future and thank you, once again, for sharing your experience.
This response is the subjective opinion of the management representative and not of The Independent Traveler, Inc.
Don Troiani’s Full Rating Summary
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Cabin Review

Cabin 7002
Cabin was clean and very nice except for leaky shower door. TV was impossible to watch much of the time do to freezing up every 10 seconds or so. Cabin service was attentive and very good.