Azamara Quest Review

Misleading NY Eve Sydney Harbor, Excursion staff poor,

Review for Australia & New Zealand Cruise on Azamara Quest
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10+ Cruises • Age 50s

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Value for Money
Public Rooms
Fitness & Recreation

Additional details

Sail Date: Dec 2018
Cabin: Club Oceanview Stateroom

Sydney Harbor for NY Eve reason for trip. Supposed to see fireworks from ship, docked at White Bay - poor dockage - back view of bridge, lack of transportation to/from. Bought an overpriced NY Eve party at the zoo. It was awful, to their credit, I received a full refund - that can't cancel out an event of a lifetime. Shore excursions cancelled, private transfer booked (shore excursions person to meet me on shore - he didn't, then tried to blow it off as a 'miscommunication'. I called him out - then he said he had something else to do). I was told I received emails (at least 3) I didn't. ..including the final statement - they proudly state they are 'eco friendly' - I would get an email statement (should I pay $30/hour to check my email on the ship...really...shame on them). Thank goodness I asked for the paper statement so I could see my $1000 credit for the NY Eve mess. Crew and passengers embark/disembark at same location on the ship - it makes a mess...long lines to get on/off ship. Buffet was self serve - passengers and crew were coughing and sick...not surprising. Soon people were reaching for the food with their hands, staff didn't care. Staff uses passenger elevators/stairs and are constantly moving tables and chairs thru the public areas. If you are in their way they just push you.It was really bad . won't be back

Cabin Review

Club Oceanview Stateroom

Cabin 04

Cabin was well located and comfortable. Twice daily servicing.

Port Reviews

Albany (Australia)

good guide, went to a park

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