My family and I had sailed several times on the Serenity, and we were looking forward to seeing the extent of the recent renovations. We were very pleased with the new look of the ship and the renovations done to the public areas. The food and service are as memorable and perfectly executed as we remembered them to be, and some events, such as the Vintage Room and the supper club very much exceeded expectations.
The new all-inclusive service is very comfortable, and we never felt pressured to order upgrades to the very fine list of wines, spirits and beers on board, although we did treat ourselves to some outstanding labels under the guidance of our amazing sommelier, Tilmar Pfefferkorn!
The service aboard ship is outstanding. Not only are your every needs met swiftly and with grace, but staff quickly gets to know your preferences and often seems to anticipate your next request.
Special services are also outstanding. We had a member of our party that required medical attention due to a pre-existing condition, and the medical staff did an outstanding job of successfully dealing with the problem in a caring manner.
We will definitely be returning to crystal Serenity or Crystal Symphony for our next cruise experience!
The Crystal Penthouse is the finest accommodation that can be found at sea. Ample space with all the little touches that you could imagine, and one of the most comfortable beds ever!