When we were looking to book a cruise, the review of between 4 and 4.5 attracted our attention, we also liked the displayed itinerary Holland American listed. We had a well maintained and spacious suite, access to the Neptune lounge was convenience, the fitness center though small but well kept with decent equipment. I just didn't like the limit selection and quality of their seafood (baby shrimp and tiny scallops). Some parts of the entertainment are good (BB King, comedy, 1000 step and other dancing shows), the timing were often conflicted with dinner time. The support staff comprised mainly of Filipino and Thai, while majority are great and so pleasant to converse with, we encountered a couple that were rude and condescending. We were unable to go to the last port at Half Moon Cay due to high waves, we agree that safety is important but feel that the company should at least try to compensate their clients for that portion.
Our suite is a large room with stocked mini fridge, king size bed, jetted tub, separated shower stall, double sinks, small powder room, coffee maker, binoculars, generous spaces and cupboards, free laundry and dry cleaning service. The 2 chamber maids serviced the room twice a day. We experienced mostly great service and timely responses to our concerns. I love seafood and would not recommend this cruise as the seafood quality was substandard (baby shrimps, scallop so small you need magnifying glass to find on the plate!)
We never got to port due to high waves