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We have cruises in this area twice already now with an alternative line, and have also been on NCL Jade twice over the years Post dry dock the new look and feel of the ship is excellent. It feels fresh and really like the “toned down” decor. The introduction of the Irish bar in particular is a great thing, and was a good central hub of activity right above the atrium We found the food to be excellent in Main Dining Room, such that we didn’t use specialty restaurants at all (we usually would do several times in a week). Generally service from the staff was excellent Smooth weeks sailing too.... so all very positive HOWEVER, there were some issues 1. Boarding at Singapore was a fiasco. We got off lightly with 2 hours of waiting and queuing, but some fared worse than we did. I’d have expected some niggles maybe as it was first run since dry dock, but the embarkation staff clearly didn’t have a clue how to process passengers and this created a huge backlog. 2. I suspect there were some “niggles” post dry dock. Our Air Condifioning wasn’t really working on arrival, it took 4 contacts including a late night (1am) rant at Guest Services to get any improvement. It did improve eventually but given the climate in that region I’d hardly call the cabin a sanctuary to rest and cool down as it usually is on board 3. MASSIVE failure in Kuala Lumpur. I’ve no idea what or why but literally just before getting off on day 1 we were told due to “operational issues with immigration in Singapore” our departure on day 2 had to be brought forward from 14:00 to 09:00. We had booked a hotel to stay off board that night, that plan was totally ruined given the distance from city to port made it to pressured in the morning. When we did depart on day 2 the ship limped along at barely any speed, so I am not sure why we couldn’t have stayed longer - I really suspect something undisclosed was the issue that forced us to leave early on the highlight stop of the trip Overall we had a good time (British couple, mid 30s). The demographic on board was older and far more British than we are used to with NCL, and this affected the atmosphere on board. The “white hot party” was rubbish basically compared to others we have done, and the Cruise Director and his staff were rarely seen in the week (we didn’t do any shows, guess he was hiding there) So overall NCL severly let themselves down with this one. Great refreshed ship, food and service - but cruising is a huge experience holiday where logistics matter, and NCL failed completely throughout the week with this

Refurb ship is great, shame about the logistic issues and failures

Norwegian Jewel Cruise Review by rabaroo

3 people found this helpful
Trip Details
  • Sail Date: November 2018
  • Destination: Asia
  • Cabin Type: Mid-Ship Balcony
We have cruises in this area twice already now with an alternative line, and have also been on NCL Jade twice over the years

Post dry dock the new look and feel of the ship is excellent. It feels fresh and really like the “toned down” decor. The introduction of the Irish bar in particular is a great thing, and was a good central hub of activity right above the atrium

We found the food to be excellent in Main Dining Room, such that we didn’t use specialty restaurants at all (we usually would do several times in a week). Generally service from the staff was excellent

Smooth weeks sailing too.... so all very positive

HOWEVER, there were some issues

1. Boarding at Singapore was a fiasco. We got off lightly with 2 hours of waiting and queuing, but some fared worse than we did. I’d have expected some niggles maybe as it was first run since dry dock, but the embarkation staff clearly didn’t have a clue how to process passengers and this created a huge backlog.

2. I suspect there were some “niggles” post dry dock. Our Air Condifioning wasn’t really working on arrival, it took 4 contacts including a late night (1am) rant at Guest Services to get any improvement. It did improve eventually but given the climate in that region I’d hardly call the cabin a sanctuary to rest and cool down as it usually is on board

3. MASSIVE failure in Kuala Lumpur. I’ve no idea what or why but literally just before getting off on day 1 we were told due to “operational issues with immigration in Singapore” our departure on day 2 had to be brought forward from 14:00 to 09:00. We had booked a hotel to stay off board that night, that plan was totally ruined given the distance from city to port made it to pressured in the morning. When we did depart on day 2 the ship limped along at barely any speed, so I am not sure why we couldn’t have stayed longer - I really suspect something undisclosed was the issue that forced us to leave early on the highlight stop of the trip

Overall we had a good time (British couple, mid 30s). The demographic on board was older and far more British than we are used to with NCL, and this affected the atmosphere on board. The “white hot party” was rubbish basically compared to others we have done, and the Cruise Director and his staff were rarely seen in the week (we didn’t do any shows, guess he was hiding there)

So overall NCL severly let themselves down with this one. Great refreshed ship, food and service - but cruising is a huge experience holiday where logistics matter, and NCL failed completely throughout the week with this
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Cabin Review

Mid-Ship Balcony
Cabin BA 9092
Air conditioning doesn’t seem to work well
Deck 10 Inside Cabins, Balcony Cabins, Suite Cabins