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It was our anniversary and we saw this 2 night cruise so thought we’d book it. We’ve cruised many times before; mostly RCI, NCL, Princess and Holland America. We were excited to give P&O as we haven’t cruised with them before. Overall it was OK. Not sure what we were expecting, but something seemed lacking. It didn’t have any wow factor or oomph The worst part was check in. What a ridiculous way of doing it, we’ve never done it that way before. You’re given a time to get to the terminal and if you’re early you still have to wait. 2 1/2hrs in our case. Just give people a card as they arrive like they usually do. Cabin was lovely and Clean and the bed very comfortable. We had freedom dining and the usual wait was 30-40 mins. We weren’t overly impressed with the food, it was barely warm one night and the sticky toffee pudding was chewy where it had been left under lights to keep warm and the toffee sauce was thin and bitter. They really seemed in a rush to get you in and out. Usually you get a bit of time between courses but it was take that plate and here’s your next course. Not a relaxing experience. The buffet was fine, everything you wanted, again only warm though. The shows in the theatre were good. Again, a first for us, was that there was no drinks service in the theatre. We took our own in once we knew. The major thing we found, which we’ve never experienced before, were the staff weren’t very happy or friendly. They didn’t seem to engage with people. We tried chatting to a lot of the waiters but they didn’t want to know. They work hard and weren’t rude, but there wasn’t any personality or friendliness coming through like you normally get and I would say it was 85% of the staff we came across. None of this was awful, but we felt worth mentioning. We’ve tried P&O but don’t think it’s for us. Something was definitely missing which was friendliness and atmosphere.

Don’t think P&O are for us

Britannia Cruise Review by Travelmad

6 people found this helpful
Trip Details
It was our anniversary and we saw this 2 night cruise so thought we’d book it. We’ve cruised many times before; mostly RCI, NCL, Princess and Holland America. We were excited to give P&O as we haven’t cruised with them before.

Overall it was OK. Not sure what we were expecting, but something seemed lacking. It didn’t have any wow factor or oomph

The worst part was check in. What a ridiculous way of doing it, we’ve never done it that way before. You’re given a time to get to the terminal and if you’re early you still have to wait. 2 1/2hrs in our case. Just give people a card as they arrive like they usually do.

Cabin was lovely and Clean and the bed very comfortable.

We had freedom dining and the usual wait was 30-40 mins. We weren’t overly impressed with the food, it was barely warm one night and the sticky toffee pudding was chewy where it had been left under lights to keep warm and the toffee sauce was thin and bitter. They really seemed in a rush to get you in and out. Usually you get a bit of time between courses but it was take that plate and here’s your next course. Not a relaxing experience.

The buffet was fine, everything you wanted, again only warm though.

The shows in the theatre were good. Again, a first for us, was that there was no drinks service in the theatre. We took our own in once we knew.

The major thing we found, which we’ve never experienced before, were the staff weren’t very happy or friendly. They didn’t seem to engage with people. We tried chatting to a lot of the waiters but they didn’t want to know. They work hard and weren’t rude, but there wasn’t any personality or friendliness coming through like you normally get and I would say it was 85% of the staff we came across.

None of this was awful, but we felt worth mentioning. We’ve tried P&O but don’t think it’s for us. Something was definitely missing which was friendliness and atmosphere.
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