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Norwegian Sun Cruise Review
4.0 / 5.0
Cruise Critic Editor Rating
2215 Reviews

Dream cruise ruined

Norwegian Sun Cruise Review by SuzanneMM

0 people found this helpful
Trip Details
  • Sail Date: Jul 2017
  • Destination: Alaska
  • Cabin Type: Inside

This cruise was a dream cruise for me and my dear husband decided we should go at the last minute, well a few months out.

We chose NCL because the itinerary was exactly what we wanted. The ship was built in 2011 refitted in 2016. Booked through NCL and at first I said an inside cabin would be fine, then in next breath told her I wanted to change to a balcony. No problem. Told her I did not want to be anywhere near the children's area. No problem. So we paid for the cruise/tour. BIG MISTAKE. When we received all the paper work we in an inside cabin, 2 doors away from the children's area. When I called I was told that they had to change our cabin because a family had booked a block of rooms and then needed to add on so we were bumped.

Then there was the sewage smell. It permeated just about the whole ship. And the crew was always in one cabin or another pumping out the drains and toilets.

The public areas of the ship, at first glance seemed ok. After all they do take a lot of wear and tear. But the theaters and lounges had broken chairs and holes in the carpets. There were few activities to do except for bingo. There were triva games but not well advertised and not much to do unless you wanted to spend a pile of money.

The nightly entertainment was fabulous and the food was one of the best we ever had. Except they didn't have late night buffets. And if they did no one knew where they were at. Everyone was looking.

The service was good and depending who your steward was exceptional. Desk services though, well they were down right nasty to some people and those who tried to book shore excursions from the ship couldn't get help. Not sure if that was a result of the ship being overbooked or if the people working were just plain nasty. So I was happy we had booked shore excursions from home. We picked good and they were all wonderful with the best and knowledgeable guides we could have wanted.

So if I'm ever going to sail a NCL cruise again, big if, I will investigate, investigate, investigate the ship and book through a travel agent. We couln't get any monies back for our miserable criuse, but some people we met aboard ship and stay in contact with received a full refund, just because of the bad conditions.

SuzanneMM's Full Rating Summary
Onboard Experience
Enrichment Activities
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Shore Excursions
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Cabin Review

Cabin IE 7102

Extremely small for 2 people. Cabin very clean, bed comfortable. Single chair not very comfortable to read in and only fits 1 person. Anyone else uses desk chair or bed. Perfect room for a warm weather cruise where someone is never in the room. Bathroom needs to be redone. Felt dirty because of everything being so old in it. Also smell of sewage from pipes. Told by maintenance that is how ships are.

Port & Shore Excursion Reviews

Learned about the culture and the area

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Mendenhall Glacier

Even though it was raining our tour guide pointe out all the eagles on the light posts on the way to the glacier, gave a history of the glacier while we were on the bus and told us best places to see and photograph the glacier.

View All 971 Mendenhall Glacier Reviews
Mount Roberts Tramway

Not for those who cann't walk rocky trails. Wonderful views at top. Well worth time if in to walking and mild hiking

View All 263 Mount Roberts Tramway Reviews
White Pass Scenic Railway

Tour guide very knowledgeable and lots of fun facts. Beautiful views.

View All 1212 White Pass Scenic Railway Reviews
Yukon Suspension Bridge

Not a tour to miss. Thrilling to walk across. Full of history

View All 72 Yukon Suspension Bridge Reviews

Take the time to see the historic museum. You will learn so much. Town stroll is fun and walking from ship into town is quite easy and can't get lost.

Lumberjack Show

So much fun. Had a great time watching and learning about how the lumberjacks worked and played in Alaska.

View All 333 Lumberjack Show Reviews
Totem Bight State Park

Loved learning of the history of the totems. Our guide was teriffic.

View All 114 Totem Bight State Park Reviews
Capilano Canyon

fun, fun, fun. But beware so many people you can't really see as you walk over bridge.

View All 35 Capilano Canyon Reviews
City Tour

Enjoyable. Just wished we would have had more stops. It sounded like we could get off and explore at more than 1 place.

View All 66 City Tour Reviews

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