Volendam Review

4.0 / 5.0
592 reviews

Good captain, but staff support weak

Review for Asia Cruise on Volendam
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weewander
10+ Cruises • Age 70s

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Sail Date: Feb 2018

We chose this cruise as it went to spots in Indonesia that would be difficult to arrange by air. We also like round trip vice lineal itineraries, The staff did not provide us with a tile at the Mariners luncheon, however guest services was happy to give them when we requested at their counter, and also seemed surprised they had not been distributed, Missed seeing a ships log cruise summary that we had received at the end of other HAL voyages. The ships singers were weak and need to be replaced. Our cabin steward was long on smiles and pleasant conversation, but could not get the concept of ice or fruit to the cabin, or picking up soiled towels in the bathroom. Note: most cabins do not have a frig.

The ships activities director let down the Protestant worship community by omitting to include the worship in the second Sunday of the cruise, as she directly promised that she would, and when this was brought to her attention on Saturday evening, she stated that it was a mistake and worship would be announced by the cruise director on the ships speaker system. This did not happen and the Wajang theater was not available at the time she directed, as it was utilized by blackout bingo during the afternoon. I did not make a fuss, but I was extremely disappointed in Christine as her actions denied our opportunity to worship.

We are 4 star HAL Mariners and will avoid the Volendam in the future.

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