Never did a princess cruise before (out of 47) never will again. The food was dismal in the main dining room. Steakhouse good, Italian fair, sushi abominable. I’ve been on ships with worst food but few who cared less. The service was very spotty. Cabin steward adequate. Dining room improved after we threw a fit but hardly exceptional.Guest Services was totally screwed-up. My bill was wrong for days - reported it early and requalarly. Finance manager had no authority to make any decisions. I have never experienced a manager on a ship that was so powerless and unhelpful. I didn’t count the number of times that I heard the phrase “sorry, but it’s not my (or our) fault” but surely it was a record setter.

The topper was the day they docked at a commercial pier and couldn’t offload more than 50 people at a time. Our party was 2 hours late for a 6 hour excursion and all they could say is it wasn’t their fault . Of course it was - they knew in advance where they were docking and neglected to have the peir provided enough transportation for the hundreds of people. To add insult to injury they didn’t acknowledge their culpability and made not effort at renumeration. As I see it they cost me 2 hour of a 6 hour excursion and owe me 1/3 of what I spent.

The offerings of excursions was limited to bus tours. We only went on 2 ship tours and preferred the Viator tours in most ports.