1. Home
  2. Cruise Reviews
  3. Seven Seas Mariner
We chose this cruise for two reasons. One- the itinerary, we always wanted to cruise the Chilean fiords and Cape Horn, and two we were willing to pay the premium for Business Class air and fee free excursions and amenities etc. We expected exceptional service and support. The service by staff was very good and many of the excursions were outstanding. But the ship was tired. We had elevator breakdowns for extented periods, laundry was shut down for hygiene problems, our tender lacked maintenance (forward hatch malfunctioned and drenched some passengers in a rough sea while returning to the ship). The baggage management from airport to the ship was a mess. Our return trip was exhausting. We had to vacate our suite at 8am, muster for a bus trip to a hotel where we sat around for 6 hours in an area with nothing to do but visit a shopping mall. We were routed from Buenas Aires to Lima and then to Miami on Latam Airlines. The second leg left after midnight local time. Although we thought we were staying on the same plane such was not the case. We had to go through security again and rush to another gate....It appeared to us that since a large percentage of their passengers are repeat clients, that Regent treated new clients significantly differently. We know some travelers had direct flights to Miami. We doubt we will choose Regrnt for any future cruising plans.

Very disappointing

Seven Seas Mariner Cruise Review by Sailorsac

43 people found this helpful
Trip Details
  • Sail Date: January 2018
  • Destination: South America
  • Cabin Type: Deluxe Suite
We chose this cruise for two reasons. One- the itinerary, we always wanted to cruise the Chilean fiords and Cape Horn, and two we were willing to pay the premium for Business Class air and fee free excursions and amenities etc. We expected exceptional service and support. The service by staff was very good and many of the excursions were outstanding. But the ship was tired. We had elevator breakdowns for extented periods, laundry was shut down for hygiene problems, our tender lacked maintenance (forward hatch malfunctioned and drenched some passengers in a rough sea while returning to the ship). The baggage management from airport to the ship was a mess. Our return trip was exhausting. We had to vacate our suite at 8am, muster for a bus trip to a hotel where we sat around for 6 hours in an area with nothing to do but visit a shopping mall. We were routed from Buenas Aires to Lima and then to Miami on Latam Airlines. The second leg left after midnight local time. Although we thought we were staying on the same plane such was not the case. We had to go through security again and rush to another gate....It appeared to us that since a large percentage of their passengers are repeat clients, that Regent treated new clients significantly differently. We know some travelers had direct flights to Miami. We doubt we will choose Regrnt for any future cruising plans.
Sailorsac’s Full Rating Summary
Enrichment Activities
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
Cabin
Fitness & Recreation
Shore Excursions
Service
Onboard Experience
Free Price Drop Alerts
Get Seven Seas Mariner price drops
250,000+ people have entered their email

Cabin Review

Deluxe Suite
Cabin F
OK
Deck 9 Suite Cabins