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Ventura Cruise Review
4.0 / 5.0
Cruise Critic Editor Rating
870 Reviews

Fail not sail

Ventura Cruise Review by Jaystu

2 people found this helpful
Trip Details
  • Sail Date: Nov 2017
  • Destination: Europe
  • Cabin Type: Outside Twin with Balcony and Shower

Booked as a party of 13 older women and were allocated different sides and deck levels of the ship, not the greatest of starts.

Five of the six cabins booked were for 2 persons and the remaining one for 3 people.

Embarkation seemed chaotic, and my, are the staff miserable and downright rude! They are discourteous, lack any customer service and basically couldn't care less.

The ship in the main is very clean and looks very smart in most areas.

Every bar has different drinks with different prices and you wait and wait and wait for a drink. Our very first order, two glasses of wine, took over 30 minutes, in a bar with 15 people in it, and we only got that because we insisted on going to the bar ourselves.

This is the standard in all of the bars.

Dining in the main restaurants is hit and miss.

Firstly, it's a chore to get in the restaurant at your allocated time.

Secondly, the waiting staff offer no eye contact or service

Thirdly, again it's a major event to get your drinks.

Fourth, Staff need training not to touch the customer! I did not appreciate having my arm moved from the edge of the table. When I challenged the waiter with 'excuse me' he just walked away!!!

Five, food is generally very good and well presented albeit luke warm and a little lacking in choice.

The Black and White night was a great night with everyone dressing for the occasion.

The buffet Restaurant offers a better choice and the staff are a little more responsive.

Daily entertainment is seriously in trouble, as in, there isn't any!!! For some bizarre reason they use the Atrium to do the dancing lessons!!! It makes the whole area chaotic and frankly quite dangerous as the surrounding area serves hot drinks???

Due to bad weather both shuffleboard and Quoits, usually held on the outside deck, were cancelled but nothing was offered in it's place.

Bingo did take place one afternoon but was quite a disappointment as only half games were played.

Evening show entertainment was standard cruise, but in the main, more than acceptable.

Only one Port of call which was very smooth both ways with the shuttle bus and tour buses ready and waiting and all in a very timely manner. Plenty of excursions were available and depended on individual choice.

Disembarkation was easy and very well orchestrated.

Personally we would not travel on this ship again and I would be reticent in recommending it as I feel other ships and or Cruise operators offer better choices and service.


Jaystu's Full Rating Summary
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Cabin Review

Outside Twin with Balcony and Shower
Cabin JB B628

Our cabin, B628, was very clean and made up extremely well and offered tea making facilities, fridge, TV, safety deposit box and complimentry water. A lovely dressing table with a large mirror above as well as a full length mirror by the cabin door. There was ample hanging space for clothes with an area to store luggage and a well lit bathroom with powershower.

However, it was a twin cabin that was to accommodate 3 adults, this is totally unacceptible. Basically it's a way of abusing the 'third' space as I feel it's only use would be for a child.


Port & Shore Excursion Reviews

An easy travel option and reasonable price

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Jaystu
1 Reviews Written
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