Having been very disappointed with service and standards on P&O Arcadia when we sailed on its 15 night Caribbean Collection Cruise in 2007, we booked at short notice on to Ventura`s 17 night Mediterranean Cruise sailing from Southampton on 1 September 2009 and hoped for the best. We were pleasantly surprised. P&O have raised their game considerably and much has improved in terms of service and standards. The food was consistently good and the service in all of the restaurants was of an extremely high standard. The Waterside Buffet was well organised with plenty of seating available. We chose Freestyle Dining and found that the Cinnamon Restaurant delivered first class service and excellent choices of high quality dishes. We treated ourselves to Dinner in the White Room and we were delighted with the menu and service. The ship was immaculate and the crew very friendly and helpful. The Cruise Director was the best that we have encountered after many cruises. The Captain and Ships officers got us into every port spot on time and kept us fully informed on every aspect of our progress. Our cabin was kept to a very high standard by Jerry from Goa who tended to our every need with courtesy and good humour. The entertainment in the Arena Theatre was first class and the club style entertainers performing throughout the ship were of an equally high standard with only one exception where in the Havana one night a proportion of the audience walked out in protest to a leud perfomers jokes. The excursions that we took were well organised and good value for money. embarkation and disembarkation processes were swift and efficient. We enjoyed the varied on board lectures which were well attended All in all we enjoyed our cruise greatly, this is a large ship with over 3000 passengers, however P&O have organised things well, so overcrowding is not apparent. The only niggles that we did have were minor. The Information Desk could have been more helpful on the three occasions that we made enquiries we came away without a clear resolution other than to be told that they would report the matter to their management. This latest cruise on Ventura has restored our faith in P&O and we are likely to use the Line again in the future.

What a difference 2 years can make

Ventura Cruise Review by Ron and Kathi

Trip Details
Having been very disappointed with service and standards on P&O Arcadia when we sailed on its 15 night Caribbean Collection Cruise in 2007, we booked at short notice on to Ventura`s 17 night Mediterranean Cruise sailing from Southampton on 1 September 2009 and hoped for the best.
We were pleasantly surprised. P&O have raised their game considerably and much has improved in terms of service and standards.
The food was consistently good and the service in all of the restaurants was of an extremely high standard. The Waterside Buffet was well organised with plenty of seating available. We chose Freestyle Dining and found that the Cinnamon Restaurant delivered first class service and excellent choices of high quality dishes. We treated ourselves to Dinner in the White Room and we were delighted with the menu and service.
The ship was immaculate and the crew very friendly and helpful. The Cruise Director was the best that we have encountered after many cruises. The Captain and Ships officers got us into every port spot on time and kept us fully informed on every aspect of our progress.
Our cabin was kept to a very high standard by Jerry from Goa who tended to our every need with courtesy and good humour.
The entertainment in the Arena Theatre was first class and the club style entertainers performing throughout the ship were of an equally high standard with only one exception where in the Havana one night a proportion of the audience walked out in protest to a leud perfomers jokes. The excursions that we took were well organised and good value for money. embarkation and disembarkation processes were swift and efficient.
We enjoyed the varied on board lectures which were well attended
All in all we enjoyed our cruise greatly, this is a large ship with over 3000 passengers, however P&O have organised things well, so overcrowding is not apparent.
The only niggles that we did have were minor. The Information Desk could have been more helpful on the three occasions that we made enquiries we came away without a clear resolution other than to be told that they would report the matter to their management.
This latest cruise on Ventura has restored our faith in P&O and we are likely to use the Line again in the future.
Ron and Kathi’s Full Rating Summary
Enrichment Activities
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
Cabin
Fitness & Recreation
Shore Excursions
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Cabin Review

Cabin D220
Spacious and well designed. unrestricted view. A long walk to Cinnamon Restaurant.
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