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We are platinum members of Carnival's VIP membership; we have done 13 cruises now. We booked this cruise with our friends and were so surprised by some of the changes on the Carnival Conquest and hoping these are not fleet changes. Embarkation was the worst since our 1st cruise in 2005. We were sent to a very small room and then led out by a Carnival employee through all the other people waiting for their zone to be called. We were following another couple who we thought was in our group and ended up in wrong area; luckily we backtracked and found the right way. Everything seemed chaotic and lacked organization& we had arrived at our allotted time we had picked during online check in. Our cruise before was out of Miami and was so organized and smooth. Second; as platinum members our staterooms are ready first; well that was not so. We went to our floor and a carnival employee told us our stateroom was ready, so we went and put our things in the room; only to find out later from our room Stewart Purtra that our room wasn't completely ready and he had more to do in it. We then apologized to him and allowed him the time to complete the room. Third; we found that the serenity deck was no longer available on this cruise; super big disappointment! We always enjoyed the serenity deck and the availability of getting somewhat away from the main Lido deck activities. The serenity deck is always very relaxing and comfortable. Fourth: we joined our friends at the steakhouse for dinner; not our 1st steakhouse experience, and nothing but disappointment. First you are paying $35.00 a person for a steak meal; our steaks were not cooked the way we ordered them. They did offer to recook them but we wanted to eat with our friends and their meals were fine. The selections of sides on menu were very limited and my husband didn't see anything he liked. He asked if they would accommodate him and bring him something he would get in main dinning room, the waiter was a bit put off but he said he would check. We asked if we could get additional bread and the waiter took forever to come with bread,we had to ask again and he showed up with it halfway through our meal. Overall we feel the steakhouse is not a option for us on any other cruises; the main dinning room waiters/waitresses do a better job!!! Fifth; the entertainment was awesome; the shows in the main theater were new and we enjoyed them very much. Carnival has stepped up its entertainment. Finally debarkation; what another fiasco at Ft Lauderdale. They call everyone in zones and since we were with friends we waited for their number which was 2; as we left ship and went to claim our bags we noticed others with higher numbers than us claiming bags. Even though there were ship employees on the ship checking with people and asking their zones they were not verifying and therefore others like zone 20-24 were in line with us leaving the ship. I know Carnival does the best it can to control the flow of people and do have control over the morons who don't believe rules are for them. Speaking of the rude disrespectful people; there were a lot on this cruise, when you go on a cruise you should maybe bring your best manners with you. I do not understand parents who allow their children run all over the ship, it is not a play ground. Letting children out of your sight is not safe anywhere and dangerous especially on a ship. Overall we enjoyed our cruise despite the comments above and already have another cruise booked. I know the cruise industry has suffered some during this economy but some cuts need to be re-evaluated; don't take away the very things that keep your loyal customers coming back. Quality service, rooms, food & drink should be a priority, maybe cuts should be made in the goods sold onboard, which most of the time I find overpriced.

Disappointments in some cuts on Conquest

Carnival Conquest Cruise Review by jackie_andrews

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Trip Details
We are platinum members of Carnival's VIP membership; we have done 13 cruises now. We booked this cruise with our friends and were so surprised by some of the changes on the Carnival Conquest and hoping these are not fleet changes.

Embarkation was the worst since our 1st cruise in 2005. We were sent to a very small room and then led out by a Carnival employee through all the other people waiting for their zone to be called. We were following another couple who we thought was in our group and ended up in wrong area; luckily we backtracked and found the right way. Everything seemed chaotic and lacked organization& we had arrived at our allotted time we had picked during online check in. Our cruise before was out of Miami and was so organized and smooth.

Second; as platinum members our staterooms are ready first; well that was not so. We went to our floor and a carnival employee told us our stateroom was ready, so we went and put our things in the room; only to find out later from our room Stewart Purtra that our room wasn't completely ready and he had more to do in it. We then apologized to him and allowed him the time to complete the room.

Third; we found that the serenity deck was no longer available on this cruise; super big disappointment! We always enjoyed the serenity deck and the availability of getting somewhat away from the main Lido deck activities. The serenity deck is always very relaxing and comfortable.

Fourth: we joined our friends at the steakhouse for dinner; not our 1st steakhouse experience, and nothing but disappointment. First you are paying $35.00 a person for a steak meal; our steaks were not cooked the way we ordered them. They did offer to recook them but we wanted to eat with our friends and their meals were fine. The selections of sides on menu were very limited and my husband didn't see anything he liked. He asked if they would accommodate him and bring him something he would get in main dinning room, the waiter was a bit put off but he said he would check. We asked if we could get additional bread and the waiter took forever to come with bread,we had to ask again and he showed up with it halfway through our meal. Overall we feel the steakhouse is not a option for us on any other cruises; the main dinning room waiters/waitresses do a better job!!!

Fifth; the entertainment was awesome; the shows in the main theater were new and we enjoyed them very much. Carnival has stepped up its entertainment.

Finally debarkation; what another fiasco at Ft Lauderdale. They call everyone in zones and since we were with friends we waited for their number which was 2; as we left ship and went to claim our bags we noticed others with higher numbers than us claiming bags. Even though there were ship employees on the ship checking with people and asking their zones they were not verifying and therefore others like zone 20-24 were in line with us leaving the ship. I know Carnival does the best it can to control the flow of people and do have control over the morons who don't believe rules are for them.

Speaking of the rude disrespectful people; there were a lot on this cruise, when you go on a cruise you should maybe bring your best manners with you. I do not understand parents who allow their children run all over the ship, it is not a play ground. Letting children out of your sight is not safe anywhere and dangerous especially on a ship.

Overall we enjoyed our cruise despite the comments above and already have another cruise booked. I know the cruise industry has suffered some during this economy but some cuts need to be re-evaluated; don't take away the very things that keep your loyal customers coming back. Quality service, rooms, food & drink should be a priority, maybe cuts should be made in the goods sold onboard, which most of the time I find overpriced.
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