• Write a Review
  • Boards
  • Log In
Zenith Cruise Review
0.0 / 5.0
Cruise Critic Editor Rating
59 Reviews

Very disappointed as it was our first cruise

Zenith Cruise Review by Scattybird55

9 people found this helpful
Trip Details
  • Sail Date: Dec 2016
  • Destination: the Southern Caribbean

There were 8 of us on this cruise, most of us being first time cruisers and I can tell you, it wasn't a great experience.

As I had never been on a cruise before I had nothing to compare against but I do know that this ship was in no fit state to leave port.

My first impressions on arriving on the ship was not great. We were given our cabin numbers to our rooms which seemed a good size and clean. The bathroom shower was very good although tiles etc was very tired looking but that was to be expected being an old ship I guess. Plenty of hanging and drawer space and good size bed. Wasn't pleased about having to put all toilet paper in the bin and not down toilet though. Later to find out why as the toilets would not flush on a regular basis.

We were greeted with large air drying machines in the corridors to dry the soaking wet carpets From water leaks. Also leaks from ceilings with buckets under.

The first night in our cabin was horrendous. We had been to the entertainment that evening and when we arrived late to our cabin we was faced with terrible noises and vibrations coming from beneath us, then realising we were right above the engines and propellers.

Needless to say we had no sleep that night or the night after. We reported it to reception but they didn't seem interested and said that it was normal.

My husband could not put up with the noise and went down to reception and slept on the floor as it was quieter and needed to sleep. I soon joined him and as I did reception found us a room for that night as they didn't want us to sleep in reception. This went on each night with us going to reception requesting another cabin to sleep in as they refused to move us permanently to a quieter room. Our poor friends were not so fortunate.

The tap water was yellow in the bathroom but as we had no other water we had no choice but to brush our teeth in it. There was no free bottled water on the ship.

There were maintenance men working in some of the cabins doing refurbs so there was very strong adhesive smells in the corridors as well as burning smells and noise from there disk cutters. The men were often in white over suits with masks on. This is what we were breathing in as well as the fumes from the diesel when the ship was refuelling.

The food however was good. The menu choice in the second week changed in the formal dining which was not so good but by this time we had an option to eat in the other restaurant which was not open the first week due to flooding. The buffet was very good as you could pick what you wanted and a good variety.

Waiter service could be slow but they were always friendly and polite. The air con in the restaurant was sometimes uncomfortably cold.

Cabins were cleaned daily and bed made.

Disorganisation and lack of information on the excursions and deporting procedures.

Entertainment was not very professional but some nights was good. One of the entertainment halls were out of use second week as it was closed for private function so space was limited and you couldn't get a seat for a coffee or drink in the mocha bar after dinner and everywhere else was packed.

Overall the cost of the cruise was very good but knowing what I now know, I would have paid more to have had a decent ship or not gone at all.

Scattybird55's Full Rating Summary
Onboard Experience
Enrichment Activities
Value For Money
Public Rooms
Fitness & Recreation
Shore Excursions
Sign Up for Price Drop Alerts
Get tomorrow's price drops
250,000+ people have entered their email
By proceeding, you agree to Cruise Critic’s Privacy Policy and Terms of Use.

Cabin Review

Cabin D 4144

Main room clean but bathroom tiles old and dirty grout and looking tired

Port & Shore Excursion Reviews

Previous ReviewNext Review
1 Reviews Written
9 Helpful Votes
Never Miss a Deal!
Subscribe and Save
By proceeding, you agree to Cruise Critic’s Privacy Policy and Terms of Use.

More Pullmantur Zenith Reviews

Want to cruise smarter?
Get expert advice, insider tips and more.
By proceeding, you agree to Cruise Critic’s Privacy Policy and Terms of Use.