We chose this sailing primarily for the itinerary. The itinerary we loved. The level of service and cleanliness and the products offered unfortunately didn't come up to par.
When we boarded we were shocked at the condition of our bathroom. It was filthy. We did lodge a complaint and were happy that they immediately cleaned and it was fine after that. Our bed however was another story. It was a mountain in the middle with 2 valleys dipped on either side. It was not comfortable at all and we didn't receive a new bed until night 9 of the 12 night cruise. Needless to say this soured our experience greatly!
Also we didn't even meet our cabin steward until day 10 and this was only when we approached who we thought might be the steward and introduced ourselves.
Cabin was small - not a deal breaker but the bathroom was not clean when we boarded. The bed was TERRIBLE. We didn't meet our steward until day 10.
The meals on board were great in general and the specialty restaurants were especially good.
The entertainment was just average and again compared to Celebrity didn't come up to the same quality.