River Splendor Review

4.5 / 5.0
32 reviews

Very good cruise. Terrible customer service

Review for Europe River Cruise on River Splendor
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10+ Cruises • Age 70s

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Sail Date: Aug 2016

the grand euorpean cruise began in Ruse and ended in Cologne. The pre cruise extension was 5 days in Romania and were fantastic. A beautiful, but poor country was very clean and the mountain citiy of Brasov is a city I would return to again. Some of the stops had extensive bus rides which now knowing I would avoid in the future. The ship was well run and the crew was exceptional. Evening meals could drag on for two hours but the dinning area at the rear of the ship was an always available buffet. The cabin was well designed and the bed and shower were fine for a guy of 6'6".

The big problem I have with Vantage is the post cruise excursion was promoted as three additional nights in Amsterdam. Reading further I noticed it said two nights at the Barbizon Palace. I called Vantage and on the phone that the day they said that when others would be flying back we would in Amsterdam. We ended up with almost a full day and a half in Amsterdam. The new promotion for 2017 now states 2 more nights in Amsterdam and the price is less than the quoted 3 night 2016 extension. I can only say the same as the others who were on this extension that we were misled. Too bad the ship and crew work so hard because their customer service replied to my complaint with the 2 nights is the industry standard bull. They just wanted to get rid of me, not address the fact that there was not three nights in Amsterdam as promoted. If you go with Vantage be certain to question everything they promote and even then as happened to us they lied.

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