Embarkation at Southampton was awful. I am disabled & reliant on my female P.A & there was no guidance or assistance in unloading the car with our luggage. We were told to put our suit/dress holders in our suitcases yet we saw other people carrying theirs. Upon entering the terminal we were given a fast track card, what a joke! We were waiting more than 1 hour! We were quickly rushed on to the ship, shown our cabin & straight to the life jacket drill. My cabin was B302 an accessible cabin which was very roomy & quiet despite being close to the staircases & lifts. Access to the balcony was excellent. The wet room floor was slippy, the toilet not raised & the grab rails were not in a good position. The staff on main reception were useless, unhelpful & bad mannered! We asked 2 questions & both times were told to look at our newsletter. When we disembarked the bill was wrong. I had been mis-sold some treatments in the spa costing £112 which I returned the same day & was told by the spa reception that mŷ account would be credited within 2 hours which it hadn't. Be careful with the spa receptionists as they sold me a treatment which I did not ask for that was £30 more expensive without telling me the cost. They also added a 10% gratuity cost without telling me before the treatment. Also, my partner nearly ate a piece of plastic in her desert in The Sindhu Restaurant which they said they would deduct the cost of the wine of £19 from the cost of our meal due to the chef's mistake. Main reception were so unhelpful, it felt like 'we have got your money, now leave the ship'! I did not leave the ship until the bill had been altered & yet when I got home I checked my credit card statement they had debited the wrong amount including the £112! I had to phone P & O customer services & miraculously the £112 was credited to my credit card the next day! Main reception told us the night before disembarkation to phone them the next day so they could arrange for my wheelchair, bed post, walking frame & shower chair to be collected. We were then told by reception that we should have left all the equipment outside my cabin the night before! They then said that they could not arrange for the equipment to be bought down from my cabin! They expected my female partner to carry all that equipment & 3 bags of hand luggage by herself! Disgraceful P & O!! Fortunately I had read on a piece of paper that assistance was available in the bar next to the casino & they were very helpful. Incidentally they were not P&O staff! What a surprise! Apart, from all that we had a great time but that was down to ourselves, the entertainment I.e Paul Emanuelle (great singer), the karaoke night, sail aways, and not to mention the food & service in The Epicurian Restaurant (fantastic).

Main reception staff unhelpful on Ventura

Ventura Cruise Review by Patr46

7 people found this helpful
Trip Details
  • Sail Date: August 2016
  • Destination: Western Mediterranean
  • Cabin Type: Outside Twin with Balcony and Shower
Embarkation at Southampton was awful. I am disabled & reliant on my female P.A & there was no guidance or assistance in unloading the car with our luggage. We were told to put our suit/dress holders in our suitcases yet we saw other people carrying theirs. Upon entering the terminal we were given a fast track card, what a joke! We were waiting more than 1 hour! We were quickly rushed on to the ship, shown our cabin & straight to the life jacket drill.

My cabin was B302 an accessible cabin which was very roomy & quiet despite being close to the staircases & lifts. Access to the balcony was excellent. The wet room floor was slippy, the toilet not raised & the grab rails were not in a good position.

The staff on main reception were useless, unhelpful & bad mannered! We asked 2 questions & both times were told to look at our newsletter. When we disembarked the bill was wrong. I had been mis-sold some treatments in the spa costing £112 which I returned the same day & was told by the spa reception that mŷ account would be credited within 2 hours which it hadn't. Be careful with the spa receptionists as they sold me a treatment which I did not ask for that was £30 more expensive without telling me the cost. They also added a 10% gratuity cost without telling me before the treatment. Also, my partner nearly ate a piece of plastic in her desert in The Sindhu Restaurant which they said they would deduct the cost of the wine of £19 from the cost of our meal due to the chef's mistake. Main reception were so unhelpful, it felt like 'we have got your money, now leave the ship'! I did not leave the ship until the bill had been altered & yet when I got home I checked my credit card statement they had debited the wrong amount including the £112! I had to phone P & O customer services & miraculously the £112 was credited to my credit card the next day!

Main reception told us the night before disembarkation to phone them the next day so they could arrange for my wheelchair, bed post, walking frame & shower chair to be collected. We were then told by reception that we should have left all the equipment outside my cabin the night before! They then said that they could not arrange for the equipment to be bought down from my cabin! They expected my female partner to carry all that equipment & 3 bags of hand luggage by herself! Disgraceful P & O!! Fortunately I had read on a piece of paper that assistance was available in the bar next to the casino & they were very helpful. Incidentally they were not P&O staff! What a surprise!

Apart, from all that we had a great time but that was down to ourselves, the entertainment I.e Paul Emanuelle (great singer), the karaoke night, sail aways, and not to mention the food & service in The Epicurian Restaurant (fantastic).
Patr46’s Full Rating Summary
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Cabin Review

Outside Twin with Balcony and Shower
Cabin JD B302
Plenty of room for me & my powerchair. Access to balcony very good. Wet room floor not anti-slip, grab rails not in correct position, standard height toilet seat, too low. TIP make sure you lock the safe before your 1st night as it bangs all night & annoyingly keeps you awake all night.
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