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I have been on HAL ships 4 or 5 times before including in family groups but have not sailed with HAL in3 or 4 years. Was surprised at the dramatic decline in quality control in all areas - late night snack buffet menu listing two items not actually available, 3 carvery items in dinner buffet repeated twice in a 1 week cruise, one random chair in dining room without arms when all neighbouring chairs are armchairs, most of the time no one offered juice and coffee at the table in breakfast buffet, inattentive service in dining room even at 5:30 open seating when the vast majority of tables were empty, typo in daily program referring to answering questions on Taormina when we were in Cartegena, 4 hour walking tour in Cartegena without admission into sites such as Roman Theatre, Forum and submarine when tours from Norwegian Epic can be seen entering sites, cleaning cloth left in bathtub and missed towels a couple of times in cabin, given the disembarkation form for another cabin in error, dining reservation system showing a second person in my room when I was travelling alone, spa giving my room access card to another passenger by mistake. Random errors and gaps in service were occurring on a daily basis. Nothing was a major problem but there simply was not a sense of focus on excellence or quality control. Also the smiles and greeting from every member of staff and crew that one comes to expect in the cruise industry was only sometimes offered. Ship is nice, public areas are well appointed, ship is not crowded, cabins are a good size and cabin bathroom is relatively spacious. Ports were interesting - particularly Motril for Granada to see the Alhambra Palace and gardens, Cartegena and Gibraltar to see the siege tunnels. Collaboration with Microsoft resulted in onboard classes on Windows 10 features which were informative and always over-attended with chairs being added to watch as there were not enough computers for everyone attending and some even just stood. Collaboration with BB King's Blues Club resulted in a great band on board performing in the lounge most evenings and performing a great main stage show one evening. Impressive and hilarious juggler comedian. Ship's lead singers were very good and better than most other ships I have travelled on. All in all an OK experience but far from the standard of excellence that all cruise lines market to the public.

Disappointment Over Lack of Quality Control in All Areas

Nieuw Amsterdam Cruise Review by Vanctraveller

3 people found this helpful
Trip Details
  • Sail Date: October 2015
  • Destination: Western Mediterranean
  • Cabin Type: Deluxe Ocean-View Verandah Stateroom
I have been on HAL ships 4 or 5 times before including in family groups but have not sailed with HAL in3 or 4 years. Was surprised at the dramatic decline in quality control in all areas - late night snack buffet menu listing two items not actually available, 3 carvery items in dinner buffet repeated twice in a 1 week cruise, one random chair in dining room without arms when all neighbouring chairs are armchairs, most of the time no one offered juice and coffee at the table in breakfast buffet, inattentive service in dining room even at 5:30 open seating when the vast majority of tables were empty, typo in daily program referring to answering questions on Taormina when we were in Cartegena, 4 hour walking tour in Cartegena without admission into sites such as Roman Theatre, Forum and submarine when tours from Norwegian Epic can be seen entering sites, cleaning cloth left in bathtub and missed towels a couple of times in cabin, given the disembarkation form for another cabin in error, dining reservation system showing a second person in my room when I was travelling alone, spa giving my room access card to another passenger by mistake. Random errors and gaps in service were occurring on a daily basis. Nothing was a major problem but there simply was not a sense of focus on excellence or quality control. Also the smiles and greeting from every member of staff and crew that one comes to expect in the cruise industry was only sometimes offered.

Ship is nice, public areas are well appointed, ship is not crowded, cabins are a good size and cabin bathroom is relatively spacious.

Ports were interesting - particularly Motril for Granada to see the Alhambra Palace and gardens, Cartegena and Gibraltar to see the siege tunnels.

Collaboration with Microsoft resulted in onboard classes on Windows 10 features which were informative and always over-attended with chairs being added to watch as there were not enough computers for everyone attending and some even just stood. Collaboration with BB King's Blues Club resulted in a great band on board performing in the lounge most evenings and performing a great main stage show one evening. Impressive and hilarious juggler comedian. Ship's lead singers were very good and better than most other ships I have travelled on.

All in all an OK experience but far from the standard of excellence that all cruise lines market to the public.
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Cabin Review

Deluxe Ocean-View Verandah Stateroom
Cabin VD
Cabin is well appointed, bathroom is larger than average with a bathtub. Lots of storage including under the foot of the bed and lots of closets and hangers. Cabin service uses a main attendant and an assistant system but that may have resulted in coordination problems and they also seem to be always in a rush. In room TV has a good selection of movies and TV problems though not very recent releases.
Rotterdam Deck Inside Cabins, Balcony Cabins, Suite Cabins