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This was supposed to be a 50th wedding anniversary gift for myself and my wife. We love the east coast, being from California we don't get to see it very often, and we thought, what better way to explore that area of the country. From the start things went wrong. The information on the website says that American Cruise Lines has modern "brand" new ships. If that's the case, The American Glory is not one of them. The ship is old, and to say it's "tired" is to put it gently. The furniture is frayed, smells musty from being on the water for so long, and the décor is something that looks from the 1980's, and I don't think it's supposed to be retro. I actually asked when was the last time the ship was renovated, and I was told it gets a "light" upgrade in the off season. Well, it needs a major overhaul. We saved for over a year for this cruise and the first impression we got was not what we were sold on. The staff was great, and the only reason why we didn't just get off half way through and take our trip into our own hands. The food was mediocre and unimaginative. The dishes we received weren't what was advertised. We were told these were "award winning chefs" and having a piece of seafood, bland starches and over cooked vegetables aren't acceptable. My wife sent back her dinner 3 times the first night because it was over done and I saw several other tables sending back dishes. After that, we started eating just one large meal at breakfast (it's hard to mess up toast and fruit), and then eating off ship when we could to avoid lunch and dinner onboard. Our room wasn't the "hotel sized room" that we were promised, and again, the carpets were torn, the furniture was damaged and everything looked as if it had been used just too many times. The bathrooms are not friendly to people like me who have mobility issues and my wife was upset about the lack of amenities. Bad cable TV that didn't work very well, there were no robes, no slippers, no high end toiletries, the towels were rough on the skin and finding ice? good luck. There's nothing modern about the room, wifi is spotty and there isn't even a safe for the room. For a price point close to $10,000 we could have gone and done something so much better. I had read the reviews from other passengers, and I should have (and wish I had) paid more attention. What you see in the brochures is not what you get when you come onboard. As far as I'm concerned this is a "bait and switch" company. They show you what may be the absolute nicest room on their nicest ship and then when you get onboard you get something totally different. This especially applies to the people in the photos, they are about 30 years younger than the people you actually find onboard. We were definitely of the younger age group, in our early 70's. Most people on this ship are in their 80's to 90's. I did some more research and saw Viking was coming to the United States in a few years. We have cruised with them in Europe before and loved every minute. We will never cruise with American Cruise Lines again and will gladly spend our money with Viking when they get here.

Bait and Switch

American Glory Cruise Review by cruizercali

6 people found this helpful
Trip Details
This was supposed to be a 50th wedding anniversary gift for myself and my wife. We love the east coast, being from California we don't get to see it very often, and we thought, what better way to explore that area of the country. From the start things went wrong. The information on the website says that American Cruise Lines has modern "brand" new ships. If that's the case, The American Glory is not one of them. The ship is old, and to say it's "tired" is to put it gently. The furniture is frayed, smells musty from being on the water for so long, and the décor is something that looks from the 1980's, and I don't think it's supposed to be retro. I actually asked when was the last time the ship was renovated, and I was told it gets a "light" upgrade in the off season. Well, it needs a major overhaul. We saved for over a year for this cruise and the first impression we got was not what we were sold on. The staff was great, and the only reason why we didn't just get off half way through and take our trip into our own hands.

The food was mediocre and unimaginative. The dishes we received weren't what was advertised. We were told these were "award winning chefs" and having a piece of seafood, bland starches and over cooked vegetables aren't acceptable. My wife sent back her dinner 3 times the first night because it was over done and I saw several other tables sending back dishes. After that, we started eating just one large meal at breakfast (it's hard to mess up toast and fruit), and then eating off ship when we could to avoid lunch and dinner onboard.

Our room wasn't the "hotel sized room" that we were promised, and again, the carpets were torn, the furniture was damaged and everything looked as if it had been used just too many times. The bathrooms are not friendly to people like me who have mobility issues and my wife was upset about the lack of amenities. Bad cable TV that didn't work very well, there were no robes, no slippers, no high end toiletries, the towels were rough on the skin and finding ice? good luck. There's nothing modern about the room, wifi is spotty and there isn't even a safe for the room. For a price point close to $10,000 we could have gone and done something so much better.

I had read the reviews from other passengers, and I should have (and wish I had) paid more attention. What you see in the brochures is not what you get when you come onboard. As far as I'm concerned this is a "bait and switch" company. They show you what may be the absolute nicest room on their nicest ship and then when you get onboard you get something totally different. This especially applies to the people in the photos, they are about 30 years younger than the people you actually find onboard. We were definitely of the younger age group, in our early 70's. Most people on this ship are in their 80's to 90's.

I did some more research and saw Viking was coming to the United States in a few years. We have cruised with them in Europe before and loved every minute. We will never cruise with American Cruise Lines again and will gladly spend our money with Viking when they get here.
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