Got off Braemar 30th December doing Cape Verdi Islands. After 20+ cruises have to say this was the worse cruise we have had. At 64 years old I felt like a teenager there was no atmosphere bars were empty all day and after the mediocre entertainment everyone went to bed. Beware if you book an inside double cabin. Our cabin had double bed with Pullman beds overhead which meant it was basically a family room with an extra wardrobe but meant that the bed is not accessible one side and I had to crawl in and out of bed. The HOTEL MANAGER came to look tried to blame travel agent but basically wasn't interested. It wasn't even a full ship but didn't offer to move us. One couple was given the wrong restaurant sitting so they changed them from 2nd sitting to 1st sitting for a cost of £56. Any problem you had you were told to contact Fred Olsen customer services on your return and we all know you won't get anywhere once the cruise was over. The last thing I wanted was money off another cruise. The restaurants were far from full at either sitting so there was no reason to charge the unfortunate couple anything. PENNY PINCHERS. So all in all rubbish customer service. Food good as was waiting staff. Cape Verdi Islands are a dive absolutely nothing at all in one of them not even a cafe but we had three days there and only a few hours in la Palma it was obviously cheap to dock in Cape Verdi. If you want any fun on your cruise then don't bother with Fred Olsen. We were not the only unhappy people lost count of people that said first and last time. Only other good point was the weather. NEVER AGAIN. Also after 2.30 lunch time there is nowhere to get food until your evening meal apart from afternoon tea so if u are on second sitting as we were there was no food available So if you embark or go ashore and return after 2.30 no food available. Same for breakfast after 10.30am nothing available only a tray of biscuits. Tea and coffee only available on deck six so if you sleep in you get nothing until 12.30. Oh forgot to say first morning a tannoy system came into the cabin telling you we had docked, outside temperature etc AT 8AM. I complained about this and they stopped doing it after a couple of days. It was like hi de hi campers. Will stick to the larger and better ships from now on very disappointed.

This was the worst cruise we have had

Braemar Cruise Review by Jackieshaw

1 person found this helpful
Trip Details
  • Sail Date: December 2014
  • Destination: Canary Islands
  • Cabin Type: Twin Inside Cabin
Got off Braemar 30th December doing Cape Verdi Islands. After 20+ cruises have to say this was the worse cruise we have had. At 64 years old I felt like a teenager there was no atmosphere bars were empty all day and after the mediocre entertainment everyone went to bed. Beware if you book an inside double cabin. Our cabin had double bed with Pullman beds overhead which meant it was basically a family room with an extra wardrobe but meant that the bed is not accessible one side and I had to crawl in and out of bed. The HOTEL MANAGER came to look tried to blame travel agent but basically wasn't interested. It wasn't even a full ship but didn't offer to move us. One couple was given the wrong restaurant sitting so they changed them from 2nd sitting to 1st sitting for a cost of £56. Any problem you had you were told to contact Fred Olsen customer services on your return and we all know you won't get anywhere once the cruise was over. The last thing I wanted was money off another cruise. The restaurants were far from full at either sitting so there was no reason to charge the unfortunate couple anything. PENNY PINCHERS. So all in all rubbish customer service. Food good as was waiting staff. Cape Verdi Islands are a dive absolutely nothing at all in one of them not even a cafe but we had three days there and only a few hours in la Palma it was obviously cheap to dock in Cape Verdi. If you want any fun on your cruise then don't bother with Fred Olsen. We were not the only unhappy people lost count of people that said first and last time. Only other good point was the weather. NEVER AGAIN. Also after 2.30 lunch time there is nowhere to get food until your evening meal apart from afternoon tea so if u are on second sitting as we were there was no food available So if you embark or go ashore and return after 2.30 no food available. Same for breakfast after 10.30am nothing available only a tray of biscuits. Tea and coffee only available on deck six so if you sleep in you get nothing until 12.30. Oh forgot to say first morning a tannoy system came into the cabin telling you we had docked, outside temperature etc AT 8AM. I complained about this and they stopped doing it after a couple of days. It was like hi de hi campers. Will stick to the larger and better ships from now on very disappointed.
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Cabin Review

Twin Inside Cabin
Cabin F 4024
RUBBISH tired and old no room. Booked as a double cabin had to crawl in and out of bed in the end had to tell them to split beds into twins. Never seen such small bathroom.
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