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Firstly the good points - ship décor still on good condition; clean cabins; restaurant staff excellent; dealt with lactose-intolerant problem extremely well.Now for the problems- 1. Buffet food is always cold and repetitive and no-one including the Maître d'hôtel interested. 2. Even the main restaurant has a tendency to serve cold food unless you complain. 3. At the commencement of the cruise, the lunch time restaurant was quite quiet. However as a result of the poor food in the buffet, then the restaurant soon became very busy, and lunch became an almost 2 hour marathon as the staff and kitchen were overrun by the demand. 4. Embarkation was a total and utter disaster. A numbered sequence used, but called too many numbers at once resulting in passengers having to queue for well over 1 hour to reach the embarkation desk. 5. UK booking process totally lacking and a total shambles with e-mails continually ignored. 6. Organisation of disembarkation at ports of call virtually non-existent. 7. Entertainment quite basic, but energetic performances by the dancers. 8. Mainly Brazilian & Italian passengers who tend to be very noisy and regularly queue jump.  

MSC Preziosa Grand Voyages - must try harder MUCH harder!!!! Two star

MSC Preziosa Cruise Review by derekhill

Trip Details
Firstly the good points - ship décor still on good condition; clean cabins; restaurant staff excellent; dealt with lactose-intolerant problem extremely well.Now for the problems-
1. Buffet food is always cold and repetitive and no-one including the Maître d'hôtel interested.
2. Even the main restaurant has a tendency to serve cold food unless you complain.
3. At the commencement of the cruise, the lunch time restaurant was quite quiet. However as a result of the poor food in the buffet, then the restaurant soon became very busy, and lunch became an almost 2 hour marathon as the staff and kitchen were overrun by the demand.
4. Embarkation was a total and utter disaster. A numbered sequence used, but called too many numbers at once resulting in passengers having to queue for well over 1 hour to reach the embarkation desk.
5. UK booking process totally lacking and a total shambles with e-mails continually ignored.
6. Organisation of disembarkation at ports of call virtually non-existent.
7. Entertainment quite basic, but energetic performances by the dancers.
8. Mainly Brazilian & Italian passengers who tend to be very noisy and regularly queue jump.
 
derekhill’s Full Rating Summary
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