The following is provided to reflect our disappointment with the cruise we have just completed ..

• We found the cabin valance (bed) surrounds untidy and dirty and the whole room was musty, obviously from the carpet which was still damp.

• Formal Night – We were greeted at the door with an attitude inconsistent with the Caribbean line standard ethos by the doorman . We were not in formal attire, but were made to feel as though we were not welcome. I submitted a formal complaint and this was dealt with by an apology over the phone in the first instance – again unsatisfactory, as the attitude of the doorman(table /seating allocator ) was abrupt, disrespectful and embarrassed all my 5 other family members in front of a number of people. Read more