Carnival Imagination Review

Disgusting Ship.... should never be used again.

Review for the Western Caribbean Cruise on Carnival Imagination
2-5 Cruises • Age 30s

Rating by category

Value for Money
Public Rooms

Additional details

Sail Date: Mar 2013
Cabin: Ocean View

Alright, Where to start with this ship. This is a long review but having terrible guest service and pee coming out of your sink deserves something long. When we first went through embarkation- it was a breeze and could not wait to get on the ship and have some FUN on the "Fun Ship" since this was our first time with carnival cruise lines. When finally arriving on the ship looking at the inside of the ship seemed somewhat of an 80s scene but it was okay.

We found our room and quickly noticed that we had 4 girls in a 3 person bedroom. Which is not what the Carnival agent told me I was picking when I ordered my room. We went ahead and put on our bathing suits and went outside to see the ship leave before we went to Guest Services about this problem. After departing we went straight to Guest Services where they told us that all we could get was a trundle bed. This would have been okay if the Carnival agent would not have told us that we would have two twin beds and two twins coming out of the wall. After going back and forth with Catalina, the ever-so rude guest service rep, we asked to speak to the manager. She then said to us, "You don't want to talk to the manager she will be mean to you, I will not go get her" WAIT!!! Is this actually guest service!?!?! NO!!!! I am in the Hospitality Industry, and will be graduating with a Hospitality Management Degree this May. This is NOT okay!! Later, George, another rude guest services member, asked us "do you even know the definition of a trundle bed, like do you know what it is?" Yes, we know what a trundle bed is we have not been living under a rock for our whole lives. After speaking with several (rude) guest service reps we finally reach Giselle, a manager. She was not nice- although she did not give us the four person. We ended up, 4 girls with a lot of luggage, with a trundle bed. It was pretty clean in the room so it wasn't that bad till we had PEE coming out of our sink, but I will handle that later.

After our first horrific incident I was pretty sure that I would never cruise with Carnival again and stick with Royal Caribbean (which is what I normally cruise). The food was not very good, ever. Mediocre at best. The only meal of the day I would throughly enjoy was breakfast. The Mahi-Mahi on the last night of the cruise was close to the consistency of steak. I normally just ate pizza or salad every day because thats the only thing I could count on to be okay. The workers were worthless for the most part. Their answer for everything was "I don't know" How do you not know things about what your working and living on? Could not even give directions on how to get to the gangway. WORTHLESS.

Cabin Review

Ocean View

Cabin 6D
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