Grande Caribe - Canada/New England: Grande Caribe Cruise Review by lht28
Overall Member Rating
Grande Caribe - Canada/New England
Destination: Canada & New England
Mostly older crowd -- 55+. Our cruise started out badly due to Mother Nature The trip was revised due to the damage in the locks of the Erie Canal. Most of the ports had been changed. We had booked the 40s cabin -- behind the dining room. At the time of booking the reservation agent told me they were good cabins only to find out when we boarded they were over the engine room and a compressor or some machinery that cycled on/off every 10 minutes. The A/C was so noisy we could not talk to each other unless standing side by side.
The cabins are small, consisting of 2 twin beds, metal hanging cupboard and a metal set of drawers. The door to the cabin is a folding door with no lock from the outside & a hook lock from the inside. The premium cabins have a chair and small writing table. The head is small but functional, no door and had to use the shower curtain as the door. To shower you need to have the shower curtain in More front of toilet and around in front of doorway. Only bar soap, toilet tissue and tissues supplied so need to bring shampoo etc. The staff did not seem to clean the room and the toilet area very well.. After a few days we noticed odors from around the toilet area and the shower curtain was soiled. Towels are changed every other day & sheets half way through the cruise. The blankets were badly worn.
The lounge was in the bow and had ample seating with sofas & tub chairs with additional seating on the sides in the form of bench style seats & the upholstery could use a good clean. There was a large T.V. for watching movies, no TV. Stations or radio...if in port they would buy the newspaper.
The bar was B.Y.O.B. and snacks were in the bar area, goldfish, nuts and snack mix. Sodas were free from the pop dispenser. There was a games cupboard and a small choice of books to read, plus magazines on the coffee tables.
We had a 3 piece jazz group come on one night & a lady from the local Pioneer village dressed in period costume. Other nights they played older movies or nothing.
The staff (16) was good during working hours but when they finished their duties you could never find anyone. Thank goodness no emergencies occurred when they were off duty. Seems the ships personnel is off at the same time.
The dining: The food was very good and they always had goodies in the cupboard, there was a coffee machine and tea selections as well as ice tea. Andy the cook & his assistant Leah were the best -- very good selections of menus through the cruise & very accommodating for those that had special dietary needs or did not like the meal offered that day.
The first night of the cruise we never slept at all because of the noise from the A/C & engine. We spoke to the purser about being moved. The ship has room for 100 PAX but we had 29 PAX surely they could move us up 1 deck. She could not do anything -- we next spoke with the 2nd Captain (they have 2) he said yes this is a small ship & there is noise you will get use to it. WHAT??? We paid almost $6000. Why should we have to get use to it! Next we called H.O. & they have no manager on duty and they have no authority to do anything. So we were stuck with a cruise that didnt resemble anything we booked, a noisy cabin that we could not sleep in. Another older lady spent the first night up in lounge because she could not sleep in her cabin located in the same area. There were 4 cabins booked in this area and the purser told one lady if I move you then I have to move everyone SO WHAT!! There were several cabins open on the deck above they could have made several people more comfortable. We found we could be moved for the pricey sum of $200. PP. So we were stuck for 12 days with lack of sleep and ports of call that had little or anything to do.
The tours were not well organized or the information on taxis or things to do in the Port was very sketchy.
BOTTOM LINE I would avoid this cruise line if you have ever cruised before, if you have never cruised before you may find it acceptable & buy into their small ships make sounds tale. There are other nicer cruise lines that deliver better service for the money. Less
Cabin review: 4043A
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