Jan. 16 Australia/New Zealand 12 day cruise : Celebrity Solstice Cruise Review by blackcatcruises

Celebrity Solstice 5
Member Since 2012
22 Forum Posts

Overall Member Rating

Jan. 16 Australia/New Zealand 12 day cruise

Sail Date: January 2013
Destination: Australia & New Zealand
Embarkation: Sydney (Australia)
This was our first time cruising with Celebrity and first time on such a large ship (2850 passengers). We cruised the 350 passenger Paul Gauguin in October and have cruised Oceania (650)several times. Used to cruise Holland America but they've gone downhill. Wasn't sure we would like this experience but we were favorably impressed. First of all, all the staff on board did everything they could to provide exceptional customer service! Kudos to the Celebrity training staff. Ship was spotless, lots of hand sanitizers, lots of shipboard activities with plenty of variety, etc.

Why are the home offices/websites of cruise lines so uniformly frustrating? I tried to book shore excursions on-line with Celebrity and kept getting "kicked back" to the main menu- had to sit on hold 20 min. to speak to a real person - very helpful woman. Shore excursions are ALWAYS overpriced on cruise ships. It's the advantage of ship-shore-ship convenience/assurance vs. internet/take a chance better More prices. Your choice. There's a reason the stateroom cost is so enticing..they're going to get you on the "extras" on Celebrity. To eat at one of the 2 specialty restaurants- Tuscan Grille or Murano-you must pay extra. For a suite guest you get 1 free meal per STATEROOM, not per guest, at each site. After that it's $30 per PERSON extra for Tuscan Grille and $40 extra per PERSON for Murano. Murano is worth it, Tuscan isn't. See below for details. To make day and time reservations ahead, you go on line. The website didn't factor in that we were in a suite and thus intitled to 2 " free meals"..I discovered I had been billed on my cc for all 4 visits- should have been billed for two. Home office said I had to resolve the issue on board or I'd lose my reservations. Said the butler could take care of it..Not. Then found out I could only get ship credit, not a credit to my cc. Again...they've got you.
Drink packages are a waste unless you're a boozer and don't much care about the quality of your libations. Figure out how much you'd drink each day to make the package worthwhile- remember, no sharing your card and you only get 1 drink at a time (these companies aren't dummies). No alcohol/wine allowed to be brought on board to drink- they'll hold it until you disembark. No laundry room for guests- prices weren't bad for pants, shirts. Hand wash your undies/socks.

Sky suite stateroom: We were on Deck 12 (pool deck) and cabin was wonderful- large and best storage capacity, plenty of hangers. Teguh, Moses and Aren took great care of us! Note that mid/aft deck 12 stateroom balconies have an overhang from the Oceanview Cafe on next deck up. No real problem re view. Bed a bit soft.

Dining: First off, change your printed material and clarify your dining info. "Celebrity Select Dining" is too similar sounding to your Celebrity speciality dining options. Make sure your website can recognize by the booking number the suite status of a guest so they aren't overcharged.

The Grand Eperny main dining room gets no points for decor or food. Decor is white and silver- hard, cold and austere. Fix this! We avoided eating here at all costs! Main meal food here and in all but Murano specialty rest. was bland, overcooked, pedestrian. Clientele was mostly 60+ with few children so I'm sure they are listening to their guests but the food was mediocre. Our waiter, Petre, was very professional. Tuscan Grille menu and room was uninspired, maybe a 5 on a 10 pt. scale. We wanted lamb medium rare; waiter said chef recommended medium. I think so of your food (includ. pasta) is "pre cooked" for cooking/serving "convenience" but we sent back plates more than once. Not worth it! Murano was very good and Krassimer (sp) a wait captain (I think from Sofia, Bulgaria) , did everything he could to please us. He got extra tips. 8 out of 10 pts. Very lovely decor. Bar outside Murano and nearby Michael's Club was quiet and appreciated. The pool deck main buffet dining area tried to please everyone with food choices but overall the food was very mediocre, sometimes not as hot or cold as it should have been. Servers tried hard, busboys were slow. Beautiful wood aft deck for light meals. The gelato site and the crepe site charge extra for items- we didn't eat there.

Entertainment: Appreciated the variety of singing groups who moved from site to site each night. Liked the man/woman singing duo best. Lots of ballroom dancers on our cruise. Theatre entertainment had 3 revue nights which were worthwhile including a spectacular acrobat duo, a woman with hoops..dump the jugglier. Ditto the "comedian". Pianist/singer was OK. Cruise director, Ian, was very good- not too "smaltzy". Very good staff orchestra! On board naturalist, Milos, was well credentialed but did not focus on his announced topic very well. Good info on Sounds. Great Bingo guys.
Embarkation: Very nice touch to offer us a continental breakfast at a pierside restaurant in Sydney as we waited to board! Disembarkation went well.

Shore excursion/tender service: No gliches. Staff quick to please. Nix Chantal as guide in Sydney- she was awful. Rest, including drivers, were very good. Good choice of excursions but wanted to see sheep HERDING. Less

Published 02/06/13

Cabin review: S2 Sky Suite

We were in a Sky Suite on Deck 12 at mid ship. Our stateroom was very spacious, the storage space was superb, amenities good and extra hangers appreciated. Balcony had overhead from extended Oceanview Cafe above which kept the sun mostly off the balcony but "oh, well." Butler, Teguh, and the cabin stewards, Moses (who made the delightful towel animals at night) and Aren were terrific- always with a smile and willingness to please. Excellent! Dump the new hair dryer! One has to hold down the power button to work it- what a pain! Very nice bath.

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Port and Shore Excursions

This made for a very long day but unavoidable. We were up at 6:00am to disembark at 7:30am and begin our tour. We drove to the Botanical Garden, arrived at 8:30am, only to learn it didn't open til 9! Missed seeing it. Drove to the harbor for our sailboat tour- was told we were late so our sail was quite short, about 20 minutes. The guide at the Maritime Museum droned on and on and lost most of his guests. Loved the aquarium! Need a good guide book to sell here! Drop off at airport around 1pm. Flights to San Francisco/ Los Angeles don't leave until 7-7:30pm (or that's when they're supposed to go, both were very late boarding on Jan. 28). We were in check-in line for Air New Zealand for 2 1/2 hours due to the huge number of travelers (over 500). Whoever created this flight schedule for the LA and SFO flights should be canned. Of course we missed seeing the Duty Free shops as we ran for the gate. Then we didn't begin boarding on Air New Zealand #8 until 7:30pm- when we were supposed to leave. Then sat on the plane for another hour while the Sky Chef crew brought the food on board. Amazing...
Read 263 Auckland Reviews


Very accomodating and informative bus driver/tour guide. Tone is his name I believe. He's middle aged, very large Maori with a great British accent :) Long ride to Christchurch from port of Akaroa and not much to see in Christchurch. We very much enjoyed the Canterbury Museum exhibit on Antartic Expeditions and the shops in the containers about 1 block away. We went to the Boat Shed on the Avon River for a light lunch. Good choice. A stop midway back to Akarora in a little village for hokey pokey ice cream (thank you Tone!) was super- great ice cream, lots of yummy food items in the deli. Would have been a dud without those spots.
Read 12 Akaroa Reviews

A full day and worth the money. Larnach Castle was very interesting; lunch was awful. Loved the Penguin Place/ yellow eyed penguin spot, the Royal albatross center (great guides at each place)and very unique opportunity, overview tour of Dunedin.
Read 207 Dunedin Reviews

Very good itinery. Chantal, the tour guide on the bus, was awful. She didn't give us an overview of stats re Australia and Sydney (this was our first port on the cruise), was very hit and miss on info. Tour guide at Opera House was great. Bus driver added a lot of humor and some local customs and sights interest.

We selected the Maori Village Experience. Long bus ride to Rotorua and then to the Tameki village. They are trying but need to upgrade their game. Initial "greeting" was memorable, huts with women's and men's games were good interactive piece. There was no opportunity for the male guests to participate in a haka dance as advertised. Dancers, singers of the tribe were really very average. Maybe they need to expand their talent pool. Please let them know that the building where they performed for us is dark inside with the outdoor daylight behind them therefore, we can't take good photos! Lunch was fine, servers worked hard, "gift shop" needs major work re need for quality, native items for sale. We were ready to buy and there was nothing worthwhile. The experience was honestly not worth the money. Disappointing.
Read 174 Tauranga Reviews

Would have been a 5+ except the Lindale Farm was like going to a petting zoo. I was hoping to see some sheep HERDING instead of just a sheep being sheared although the staff was very nice. Lunch was just so-so. Good ice cream and gift shop there. The classic car museum was fantastic and a VERY smart inclusion for the men in the group. They need to sell a museum guide book in addition to their DVD. Cable car and Victoria Peak was nice inclusions.

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Member Since 2012
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