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24 Helpful Votes
Sail Date: May 2019
Having made numerous cruises on various lines (20 +) I can honestly say Ponant really misses the mark. Cruise is billed as high end with gourmet dining, luxury cabins and exciting entertainment all to be accompanied with outstanding ... Read More
Having made numerous cruises on various lines (20 +) I can honestly say Ponant really misses the mark. Cruise is billed as high end with gourmet dining, luxury cabins and exciting entertainment all to be accompanied with outstanding French service standards. Rooms are clean, not spacious but such should be expected on a small ship. Toilet is in a separate room from shower making it somewhat inconvenient but tolerable. Plenty of closet storage as well as many drawers. Food was tolerable definitely not gourmet. Food that should be served hot was barely at room temperature, specifically at the buffet. Selections very limited and reservations required for the buffet at dinner. Service standards are hit or miss with the classical French attitude one would hope not to encounter. On a side note, the first evening at the buffet, went thru 4 packages of butter that were moldy, I suppose it can happen, but I was sitting directly next to the cruise director who ignored the issue turning his head the other. Read Less
7 Helpful Votes
Sail Date: July 2018
Our long awaited and much anticipated Northwest Passage trip has ended and will long be remembered for all the wrong reasons. Inputing required information into Ponant’s website before the trip was frustratingly difficult and ... Read More
Our long awaited and much anticipated Northwest Passage trip has ended and will long be remembered for all the wrong reasons. Inputing required information into Ponant’s website before the trip was frustratingly difficult and generally only remedied by Sydney’s staff. Thank you to all who assisted. The required medical information was widely regarded by GPs and fellow travellers as an invasion of privacy. Our travels to Antarctica onboard MV Orion in 2007 and a previous 42-day Arctic expedition cruise aboard MV Silver Explorer in 2013 did not require such detailed information, simply evidence of travel insurance that included repatriation from remote areas. And then there were the charter flights. Check-in at Charles de Gaulle airport was an absolute shambles. Many, if not most, passengers had arrived long before the Ponant representative and located a Ponant banner near gates 50-51. Nobody was aware that there were two charter flights, the other check-in being on the opposite side of the terminal at gates 1-2. Much cross-terminal activity ensued as people realised they were in the wrong queues! My partner and I were allocated the Trade Air flight that used a Fokker 100 aircraft. The aircraft was not designed to carry a full economy-class passenger load with everyone having hold-stowed baggage, and consequently some baggage was loaded into some of the toilets at the captain’s suggestion. That carrier has been cited on previous occasions for regulatory breaches, according to internet entries, and this was possibly another. Being a charter flight we parked remotely from the terminal in Copenhagen and much of the baggage was offloaded into open baggage-carts in a downpour. Some passengers reported their baggage was sodden upon retrieval. Transferring to the Air Greenland commercial flight was another exercise involving a very long walk with little guidance. A couple of quick-thinking passengers were able to pay for a business-class upgrade, while most of us continued to languish in economy. Upon arrival in Kangerlussuaq we were directed to board coaches for the transfer to the ship. Nobody bothered to inform us, until asked, about what was to happen to our luggage....it was collected in bulk and transferred (successfully) to the ship. The reception on boarding the ship, was adequate but not exceptional, particularly as it was close to midnight when we boarded. Our cabin, 528, was tiny with no under-bed storage for luggage and was apparently designed as the sitting-room to the adjoining cabin 526, to which it had a connecting door for use when both cabins were sold as one suite. It was a similar story for other cabins on deck 5, some with under-bed storage, others without. Within the cabin, the bathroom and toilet doors opened outwards into the entrance passageway, as did the wardrobe doors. Open one door but beware opening another as they clashed with one another. Inexplicably, the shower door opened inwards to the stall and if anyone fell while in the shower and could not pick themselves up, access for assistants would be extremely difficult, if not impossible, without demolishing the screens. Compactness was also a feature of both restaurants, with tables very close together hampering access for both passengers and waiters. Both restaurants were badly under-staffed, with waiters having too many tables to look after and also doubling as wine waiters. Under these very trying circumstances, the waiters did the best they could, but lengthy delays were normal. The bars were also understaffed. Some food items and beverages ran very low, with some items completely exhausted within 10 days of the start of a 23 day cruise! Somebody needs to answer for that. The much-hyped French cuisine was disappointing, with a preponderance of fish on the dinner menu. The cruise proceeded much as advertised until it was announced that we would be unable to transit the Northwest Passage because of the ice conditions in Bellot Strait and further west. That decision was based on ice charts and forecasts available before we had even set sail from Kangerlussuaq on the cruise, and that changed little as the cruise progressed. We were initially offered early disembarkation (at Pond Inlet, Canada), an option that a number of us selected, and two other options, each less appealing than the other. Eventually it was decided an early disembarkation would unnecessarily delay the ship sailing north in Baffin Bay on a random itinerary taking us towards the very north of Greenland towards another channel blocked by sea ice, before turning south and returning to Kangerlussuaq by the 18th September, the date we were originally due to disembark in Nome. Mutterings were heard that we’d paid the ransom before we’d been kidnapped! Communications from staff members was poor on many occasions, with the constant changing from French to English difficult to follow. And once the revised itinerary got underway, we were only told on a daily basis what to expect the next day, with nobody sure when we would be back in Kangerlussuaq (17th or 18th, morning or afternoon etc). Eventually we found ourselves back in Kangerlussuaq and the charter flight shambles started all over again. Europeans won the lottery with a short flight back to Paris. The rest of us had to endure a long, uncomfortable economy-class flight all the way to Seattle with a refuelling stop in Buffalo. And finally liberation! We could never, in good conscience, recommend Ponant. As a luxury expedition/cruise line it barely rates a 3, based on this experience. Read Less
21 Helpful Votes
Sail Date: December 2015
This was supposed to be a 5 star cruise over Christmas. We had paid a premium price for this and were disappointed before we even got on the ship. Our tickets arrived 2 weeks before the cruise. When we checked them we found that the ... Read More
This was supposed to be a 5 star cruise over Christmas. We had paid a premium price for this and were disappointed before we even got on the ship. Our tickets arrived 2 weeks before the cruise. When we checked them we found that the itinerary had been changed and no longer stopped at Norfolk Island. Stopping at Norfolk Island was the main reason that we booked this. Our Travel Agent checked with Ponant and found that the itinerary was altered back in June and he was not told of this. At this late stage we really had no alternative but to except this . When we arrived at the ship it was chaotic and there did not seem to be any organisation. We were very concerned when we boarded as there was no security checking of hand luggage. In view of the fact that it had only been 5 weeks since the Paris shootings, and that this was a french ship, we really felt that security should have been more rigorous. At no time when we re-boarded were any bags checked. At the mandatory lifeboat drill my husband found that he had a defective life jacket. He reported this to 2 different crew members who told him that it would be replaced. It never was. As Norfolk Island was no longer on the itinerary we had more time at sea. I found this very boring as there was not enough going on. The Lectures were not of interest to me and so other than reading a book there was little else to do, unless you wanted the spa. We tried Afternoon tea. What a fiasco. You had to get a mug and make your own tea from the urn. One day there was even a Salsa dance class going on in the middle of the room. This is such a contrast to how Seabourn and Silversea arrange Afternoon Tea. A white gloved waiter who serves you with an assortment of teas, sandwiches and cakes. This is how it should be done. The dining overall was satisfactory. However on Christmas Eve only 1 restaurant was open and no buffet. When we arrived we were shown the menu. It was a set meal, 1st course an Egg dish (I do not eat eggs) 2nd and 3rd courses seafood (I am sick if I eat seafood). We asked what I could have instead and was told nothing. I would have to sit through 3 courses with no food. At this we walked out of the restaurant. We decided to order room service instead, even though the cabin only had 1 chair and a tiny table. We were told that there was no room service on Christmas Eve and that we must eat in the Restaurant. Their brochure says 24 hour a day room service. When I said that I could not eat a large part of the menu the receptionist then asked the chef what he was prepared to cook. He said a steak and salad. I said that was OK as long as my steak was well done. When it came it was bright red in the middle and the salad was limp and looked old. I could not eat this, so had no dinner that night. Christmas Day was another none event. We sailed around White Island, which took all of 20 minutes and that was it . We were at sea for the rest of the day with no particular Christmas events planned. You were not able to pre book Excursions. I have never been on a cruise before when this is the case.We had to wait until the excursion desk opened and then it was a free for all, loads of pushing and queue jumping. The excursions when you got them were fine and quite interesting. We disembarked at Akaroa. There is no proper wharf there and we had to disembark by tender, along with your suitcases. This was very badly organised and we were told one thing one minute only to be altered by another crew member a few minutes later. I cannot believe that they ended a cruise here, as getting to Christchurch from here is not easy, as there are no taxis or Hire cars in Akaroa. This is probably one of the worst cruises that I have ever been on and I feel if Ponant want to get into the Australian luxury cruise market they need to improve dramatically. Read Less
9 Helpful Votes
Sail Date: June 2015
We paid a premium price for this cruise to see what a more luxurious ship was like. We expected much more than we actually got. Ship only 2 years old, so quite modern and trendier than other cruise lines. Cabin same size as normal ship, ... Read More
We paid a premium price for this cruise to see what a more luxurious ship was like. We expected much more than we actually got. Ship only 2 years old, so quite modern and trendier than other cruise lines. Cabin same size as normal ship, although the toilet was separate which was good. The lounge areas were uninspiring. Afternoons entertainment violinist and a jazz singer, piano player. They were quite good for afternoon entertainment. Night there was sometimes a dance show, but nothing in the main lounge area. No music, no dancing, zero atmosphere. If you wanted to sit in there it was quite boring. Ponant have to lift their game if they want to come into the Australian market. Food just average, we expected better for the price we paid. Staff very good, no complaints there. Restaurant staff very helpful. Front desk staff not greatly friendly. Ship always clean and neat. Read Less
8 Helpful Votes
Sail Date: July 2014
We had high expectations for this cruise having sailed with Seabourn and other high-end ships before around the Greek Isles. The food was really average and didn't vary enough from day to day. The chef at breakfast looked annoyed by ... Read More
We had high expectations for this cruise having sailed with Seabourn and other high-end ships before around the Greek Isles. The food was really average and didn't vary enough from day to day. The chef at breakfast looked annoyed by our requests for omelettes (at the omelette bar!) and picked on us for eating pork (we're Indian, and clearly his sensibilities were miffed by this revelation). This is also not a cruise for non-French speakers and even though we do speak some French the French language (excursions, lectures) is pretty constant and most guests were French and avoided us, as did the mostly French-speaking crew. The waiters were lovely and welcoming but otherwise the staff was pretty useless, especially the woman at reception who had absolutely zero information about ports of call (we kept being told they hadn't been there before but I doubt this...). The cabins are small and the cleaning staff are unhelpful and pushy. The evacuation drill is annoying and needlessly fascistic. And finally---the continuous photo shoots with hired models (while we're swimming!!!) was really ridiculous. The models were everywhere. Also, rubbish 'pool' which is more like a puddle and small gym. Read Less
8 Helpful Votes
Sail Date: June 2014
On its website the company promotes this ship in a manner which is quite misleading and leaves one very disappointed. In particular: “The Art of cruising A la Francaise”, “exquisite dining with French cuisine” “our gourmet ... Read More
On its website the company promotes this ship in a manner which is quite misleading and leaves one very disappointed. In particular: “The Art of cruising A la Francaise”, “exquisite dining with French cuisine” “our gourmet cuisine is worthy of top fine dining restaurants “, “French chic and elegance” “Crew members, all versed in elegant discretion” “fully bilingual service on board”, Well, the truth is quite different. Excepted for a handful of French officers, rarely seen about, and the small number of French bartenders, the majority of the crew was Asian. There is absolutely nothing wrong with that, except in that this lot, whilst very nice and friendly, where mostly poorly trained, disorganised, but worse of all spoke little English or French. And yes they were discreet, but only because communication was difficult. There was a little or poor supervision of the staff in the dining rooms. Some of the food was delicious, but mostly hit and miss, and often very disappointing. No comparison to fine dining restaurants. The ship was beautiful, but a number of passengers were complaining as they were sleeping on convertible sofa beds, as their cabin was actually the living room component of a suite transformed into a cabin. The entertainment was second rate.   Read Less
Le Soleal Ratings
Category Editor Member
Cabins N/A 0.0
Dining N/A 0.0
Entertainment N/A 0.0
Public Rooms N/A 0.0
Fitness Recreation N/A 0.0
Family N/A 0.0

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