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11 Southampton to Europe - All Cunard Queen Mary 2 (QM2) Cruise Reviews

We've crossed the Atlantic on the QM2 a bunch of times, but this time was memorable because of the rescue at sea of a yachtsman from a disabled craft. We watched from our balcony, and then learned from a Q & A session between the ... Read More
We've crossed the Atlantic on the QM2 a bunch of times, but this time was memorable because of the rescue at sea of a yachtsman from a disabled craft. We watched from our balcony, and then learned from a Q & A session between the Captain and the rescued seaman. Very interesting. Otherwise, we keep coming back to the Queen Mary because of the beauty of the ship and our favorite experiences on board. We most love the Chart Room and go there for cocktails before dinner and the nightly jazz concerts after dinner. Also love the Commodore Club atmosphere day and night. We slept in a Princess Grill cabin, which suited us well because of the extra space. We tend to hang out a lot in our cabin, especially during the mornings, so the extra space was very important. The cabin is well enough designed and furnished. Enjoyed a series of lectures by Christine Roussel on art and history in New York. Also enjoyed the headline entertainers including a West End cabaret singer and a group of male vocalists. Plenty to do on board during the day, and some of our favorite activities are workouts at the fitness center and walking the promenade on Deck 7. Food quality in Princess Grill was adequate, although definitely not big city restaurant quality. A little too much in the direction of standard cruise ship fare. Service in Princess Grill was also adequate, again nothing special. We went to the Verandah for dinner one night and were underwhelmed by the quality, shocked by the noise from the kitchen and doubly shocked by an argument from our waiter. Also went to Coriander one night and were disappointed by the bland South Asian food, too bland even after we specifically asked for spicy food. I think the chef ignored our request. We will be back on board in October and hopefully many times after. Read Less
Sail Date June 2017
1st time on Cunard, (800 + days on other lines). Can't wait to sail on one of the Queens again. Met great people....including Tom and Phyllis of Greenville, SC. with who we had fixed dining. Regret that I did not get ... Read More
1st time on Cunard, (800 + days on other lines). Can't wait to sail on one of the Queens again. Met great people....including Tom and Phyllis of Greenville, SC. with who we had fixed dining. Regret that I did not get contact information with them. Sailing on the Queen Mary 2, a true ocean liner gives a new meaning to cruising. Cabin service was unobtrusive and white glove. The menus were 5 star. Reclining in cushioned deck chars on open decks delighted the mind and soul. Embarkation could not have been handled any better. Never did we experience lines or discomfort. The staff of Queen Mary 2 were so well trained and stayed in the background until service was requested. The ship was immaculate lovingly cared for. The history as displayed by photos and pictures throughout told the exciting history of Cunard. The entire experience was enchanting. We will definitely sail the QM2 again. Read Less
Sail Date May 2017
Cabin 10133 on Cunard Queen Mary to ship travelling out on 24 May for two nights. We stayed in a penthouse suite. The suite was quite nice but there was certainly no butler service. Just a room steward whom we saw a couple of times if ... Read More
Cabin 10133 on Cunard Queen Mary to ship travelling out on 24 May for two nights. We stayed in a penthouse suite. The suite was quite nice but there was certainly no butler service. Just a room steward whom we saw a couple of times if that. When we really needed him, he was nowhere to be seen, nor to be contacted by phone. There was no particular dispensation for suite guests as they proclaim. The Queens grill food was dry and awful and lacklustre as was the service. There was certainly no filet mignon with eggs on top for breakfast nor was there châteaubriand unless you ordered it 24 hours in advance. I suppose ordering it in advance was so they could defrost a chunk of meat and try and save it up to you with icicles in the centre…! When we complained, no one bothered. It was our 40th wedding anniversary and they knew that. However we were not given any special treatment. Finally, I would like to state that the suites are fairly nice. However expensive for what they are. What's surprising is that there was no post-cruise survey so do they not care about future customer return? !! Read Less
Sail Date May 2017
Sailed from Southhampton to NYC with a friend in late May. We each had our own cabin and loved the privacy and on board social experiences. All lectures and educational offerings were superb. The big band and the Royal dramatic arts ... Read More
Sailed from Southhampton to NYC with a friend in late May. We each had our own cabin and loved the privacy and on board social experiences. All lectures and educational offerings were superb. The big band and the Royal dramatic arts troupe were also very good. The weather was good so I did not experience any rocckng or sea sickness , although I understand the QM2 can withstand almost anything. I was upgraded to a lovely inside cabin with the atrium view in the HB category. My friend paid twice as much for a sheltered balcony across the hall. Rhoderick kept the room immaculate. Every meal was delightful and we shared tables with such outstanding passengers! I would do this crossing again and again. All in all, I think the Cunard brand has maintained a distinct and special level of excellence. We have tried other luxurious cruise lines (Regent, Oceania) but the food, servce and entertainment on this vessel was definitely superior. Read Less
Sail Date May 2017
I thought I would share with others my first-hand experience of being a newbie voyager. Firstly, you will note that I use the word “voyager” in lieu of cruiser the reason being is the trans-atlantic crossing is a voyage and not a ... Read More
I thought I would share with others my first-hand experience of being a newbie voyager. Firstly, you will note that I use the word “voyager” in lieu of cruiser the reason being is the trans-atlantic crossing is a voyage and not a cruise! That’s that out of the way. I joined the ship in Southampton as that was the point of departure and anywhere else and I would have missed the ship. I decided to stop in Southampton the night prior to boarding and get a taxi to the dock. I boarded the ship at around 14:30 against my allotted time of 16:00 due to giddiness on my behalf. My first sighting of the ship lived up to my expectations namely that the structure is mightily impressive. Embarkation was a doddle although the reception area which did resemble a “Mobility” convention, the only issue I encountered was that they (the service staff) wanted to see my ESTA in hard copy, nowhere that I could see on my very limited joining pack stated that it was a requirement. Needless to say a few well placed, “I never knew” with a couple of, “I’ve been to the US 3 times in the last three years”…..etc and I was called forward to board which is accomplished via a slopping air bridge, or ship bridge I suppose. Once on board you suddenly appear in the middle of the ship. Now I’m not one to question my ability to find things but I did stand there for a few minutes getting my bearings it is quite disorienting at first. A few minutes later I found my cabin via a lift, the one and only time I took one on the voyage I may add. The cabin 4163 was about the size of a decent size semis front room and was very well appointed and clean, my cabin helper called Dante (I was going to ask him to turn the heat down but I thought better of it) was very proficient never intrusive but very efficient the cabin was nothing but spotless (after he had been in) all through the voyage. I had a metal balcony which again was well appointed with recliner type patio chairs and a small table with access being through a heavy double glazed French style door. I remained in my cabin as we departed Southampton upon a sea that was flatter than a 25 year old foam backed carpet. My first meal and my first introduction to my fellow “voyagers” was at 20:30 my allotted time in the Britannia Grill after forgetting what my cabin number was I was the last to join the table for my “Big Brother” moment, after introducing myself to my fellow guests I was served with remarkable efficiency my evening meal. The food. All I can say about the evening and breakfast meals is that they were excellent both in quality and delivery, if I had to categorise them I would say that they were like a meal at a very posh wedding. Each night and each breakfast there was a choice for all pallets and I took the wine package as well enjoying a nice red each night (yes there was sometimes some left) After the meal, but not on the first night we would go to the night club or attend the (who the hell would know that, quiz) The night club was a bit 2004 Reading night club and resident band was, well I’ve seen better. The shows, I did attend a show not my thing really and it was introduced by the compare, a lady in a Hunger Games kind of way, very insincere…… I really was expecting her to say “welcome to the Sixth Hunger games” but again that’s personal choice and in way detract from my enjoyment. The lectures. I attended the Max Hastings lectures on Churchill and the Falklands war but declined the Start of the First world war lecture. We were also treated to lectures on Concord from an X BA Concord Pilot who went on to blame the French for the aircrafts demise and that the French crash report was “Not wholly inclusive”. I did want to ask him about the British report into the Heathrow 777 crash but I didn’t want to get my collar felt….wink. So the ship is big I counted 213 breathless steps from Deck two to Deck Thirteen the top, it is amazing however that you can go several minutes without seeing another soul truly amazing. So I soon got into my routine breakfast alone served by waiters in white Tuxedos no lunch at all much too full then the highlight of the night the meal with the lovely people on my / our table this time served by waiters with black Tuxedos till going to either a themed ball or off to the Reading Disco. I did see a whale a humpback I believe magnificent creature and clearly visible to me from my cabin, unfortunately not many others spotted what was a fleeting sighting. One of the highlights was the Captains speech, a small slight man but when he spoke he sounded eight feet tall and twenty stone, a typical English officer type and one would you would have nothing but confidence should things go “wrong”. In summary, the ship is spotless the food excellent beer was about six pounds a pint (important point) the cabin was well appointed and the last thing is that I never felt the ship move in anyway throughout the voyage you could balance, and I did, a ten pence piece on the table during dinner. So go on book it you’ll not regret it even if it’s the only sailing you ever do. Yes it’s not without its faults but nothing on this planet, not even my review writing, is perfect. Read Less
Sail Date May 2017
We used the Queen Mary 2 as transportation from Europe (Southampton) back to North America (New York) and for that it was OK... Would I book a cruise on the QM2 - NO Found the food to be only OK... poor selection in the buffet compared ... Read More
We used the Queen Mary 2 as transportation from Europe (Southampton) back to North America (New York) and for that it was OK... Would I book a cruise on the QM2 - NO Found the food to be only OK... poor selection in the buffet compared to other cruise lines especially at night. Most nights are very formal and found the fellow passengers to be less friendly than on other mid stream cruise lines.... Found all prices to be high and everything came with an extra price tag on it.... Our stateroom appeared clean but when I put my black slacks on the upper shelf they came off covered in dust...Had to ask for more soap - shampoo - conditioner when ours ran out - I am used to having it just replenished without me having to say a word or find our Cabin Attendant... Our Sheltered Balcony did not provide for easy viewing of anything .... Read Less
Sail Date May 2017
We embarked at Southampton of a 4 night voyage to Hamburg and back as it fitted my friends short schedule, Check in was quick and efficient and we were on the ship within 40 minutes of arriving including a 15 minute wait in the grills ... Read More
We embarked at Southampton of a 4 night voyage to Hamburg and back as it fitted my friends short schedule, Check in was quick and efficient and we were on the ship within 40 minutes of arriving including a 15 minute wait in the grills seating area, Our luggage was waiting for us at our suite along with 2 bottles of complimentary sparkling wine, chocolates and fresh orchids which was a lovely touch. The room was beautiful with plenty of space and a separate walk in wardrobe and large bathroom with both bath and shower, we ate in the Princess Grill which was open for lunch on embarkation day and ate there for the whole time we were on the ship, Chateaubriand, crepes or any speciality dishes you wanted had to be ordered 24 hours before though. The weather was perfect and we used the Grills deck to sunbathe on which also had its own jacuzzi, and no shortage of beautiful teak sun loungers and its own small bar, Service was excellent, nothing was too much trouble, The only slight downside was the entertainment, which wasn't up to standard, a bit lack lustre although lectures were great and informative, another down side was that we couldn't get a table in the Queens Ballroom for afternoon tea and were shown into the Britannia where they had set up a make shift area to have afternoon tea but this made no sense as you were away from the music etc, luckily we went to the Queens Grill lounge which served afternoon tea and it was perfect... If i am being picky i don't like the Kings court buffet area which seemed somewhat downmarket and like a huge disorganised canteen also the Reggie/Carribean band doesn't fit the ship in my opinion don't get me wrong as i love that style of music but its strange to have that type of music in Northern Europe it would have been more suited to hot balmy days in the Caribbean perhaps classical or 30s 40s band music more in keeping with the maritime theme. The ship is kept immaculately clean in all areas and the staff were constantly cleaning and washing the decks at all times of day and night, Queen Mary 2 is a beautiful elegant ship and a true ocean liner, Will definitely be back and can't recommend enough Read Less
Sail Date June 2015
We were coming to the end of our 9 week UK & Europe holiday & wanted to end on a high note with a cruise from Southampton to Hamburg on the QM2. We paid an absolute fortune for this 2 night 'luxury' cruise & boy ... Read More
We were coming to the end of our 9 week UK & Europe holiday & wanted to end on a high note with a cruise from Southampton to Hamburg on the QM2. We paid an absolute fortune for this 2 night 'luxury' cruise & boy was it a major let down! Admitedly we had done a 12 night Med cruise on the Celebrity Equinox a few weeks before & it was superb but we had thought that hey, this is Cunard & the pinnacle of cruising so it would blow Celebrity out of the water (excuse the pun!). NO!! We stayed in a balcony room; 11129. Okay but nothing special, like the rest of the ship worn, tired & dated. The balcony itself had flaking paint & rusty pipes running overhead, not attractive. The food, both in the buffet & Brittania restaurants was mediocre & that's generous! A very poor selection in the buffet areas, old cheap looking serving platters & utensils & very basic quality food & I'm an ex chef so know! No comparison at all to the quality & variety of food on Celebrity I'm afraid. Lastly, & for me the worst, was the service, or lack of it! Miserable, unhelpful staff who if they smiled their faces would have cracked. I am a cheerful jovial person who can usually get people chatting & laughing but honestly, I couldn't raise a smile out of most of them!! :-) Save your money & go with another cruise line. They are playing on the Cunard name & reputation but that appears to have disappeared completely now. We did talk with several gold & silver Cunard fellow passengers who were equally disappointed but said that the Queen Elizabeth is much better, so maybe try that. The absolute highlight of this whole miserable experience was Hamburg, what a delightful city, we loved our time there before flying back to New Zealand!! Unless the QM2 is put in dry dock soon & completely refitted & spruced up, don't sail on her, its a waste of money & their are much better options out there. Read Less
Sail Date June 2015
This was our 2nd time on Queen Mary 2, my husbands father and wife joined us, they were first time cruisers. The cruise was Southampton - Southampton, stopping in Hamburg at the beginning / end of a transatlantic cruise ( I may get to ... Read More
This was our 2nd time on Queen Mary 2, my husbands father and wife joined us, they were first time cruisers. The cruise was Southampton - Southampton, stopping in Hamburg at the beginning / end of a transatlantic cruise ( I may get to do one of those one day! ) Embarkation was a bit slow, I think everyone had ignored the embarkation times on their ticket and all arrived at once. It took 40 minutes to get onboard, once on our room was avaliable immediately, we had a balcony & the inlaws had an inside. Both rooms were of a good size and very clean. First stop was kings court for some lunch, one of our party is Celiac, so has to avoid all Gluten etc, and we found the selection in kings court acceptable for her needs. Then it was time for a bit of exploring and then the sailaway. We all enjoyed champagne on deck as the ship sailed away (slightly late), then went for dinner in the Britannia restaurant. Dinner was a bit hit and miss the first night due to dietary requirements, but we were then advised that a menu would be avaliable 24hours in advance so selections could be made to ensure requirements were met, so other nights went much more smoothly. We also ate in Todd English, again they provided a copy of the menu before hand so a choice could be made to ensure correct preparation etc. There was plenty of things to do onboard, guest speakers and activities, we were never bored. Sometimes it was nice to just sit and watch the world go by. The only critism I have is the whole afternoon tea debacle. I believe Cunard need to do something about this as I am most annoyed at being shoved out of the way by a group of older German females whilst we were waiting in line, and having a chair pulled out of my hand as I was about to sit being told that they had got there first! This was witnessed by a member of staff who just shrugged his shoulders and walked away! We disembarked ourselves on the Sunday as we had a long journey to get the inlaws home. Read Less
Sail Date June 2015
This was our first cruise with Cunard, we went along with friends for a 4 night jolly. The embarkation process was frustrating, the desk clerks were all sat at their desks for a good 40 minutes having a good chin-wag before they even ... Read More
This was our first cruise with Cunard, we went along with friends for a 4 night jolly. The embarkation process was frustrating, the desk clerks were all sat at their desks for a good 40 minutes having a good chin-wag before they even started calling you up. We had waited for around 60 minutes already. However it's the first ship that I have been on where you can get in your cabin straight away when you board. The interiors at a glance are very grand, but if you look closer it's all a bit fake grand, with a hit of carnival poking through in certain areas. The ship is a work horse and is getting on a bit, but the trouble is they are not refreshing the make-up as often as they should. There were lots of activities on-board, a lot that didn't really appeal to us, the one we wanted to go to was over subscribed every day (planetarium) you would have though they would put the show on more than twice in one day....so you have to be up at the crack of dawn to go and get a ticket. We found the service very good in certain bars (Commodore Club) and lacking in others (Night Club) the service in the Restaurant was hit & miss, the food was quite nice but the portions a geared to someone with a bird like frame. (I know you can order more if you wish) Afternoon tea was not as grand as we expected, food was a little disappointing to say the least. Wi-Fi on-board is incredibly expensive and quite slow, if you do buy some minutes don't forget to type logoff.com in your browser or it will use it all up. The ships layout will not suit people who cant get around very well, yes there are lifts and ramps to every area, but unlike cruise ships they are not centred around the main atrium or specific deck. The night club is one of the designated smoking areas on this ship. (balcony inside) unfortunately the rooms extraction is not good enough in that anyone down stairs will inadvertently become a passive smoker, your clothes will reek of smoke, and if like me you are asthmatic its not a great environment to be in. Disembarkation was a breeze, off and in the car in 10 minutes. If any one was on this same cruise and wondered who was straightening the wall lamps up on the suite deck, it was me! Great grand old lady in need of some TLC. Read Less
Sail Date June 2015
QM was docked at the QE2 terminal, check-in was faultless. Loads of staff on hand to assist us first timers. We were booked into a balcony cabin on Deck 5, on exiting the lift our luggage was being taken to cabin. The ship, from the ... Read More
QM was docked at the QE2 terminal, check-in was faultless. Loads of staff on hand to assist us first timers. We were booked into a balcony cabin on Deck 5, on exiting the lift our luggage was being taken to cabin. The ship, from the outside to the inside AMAZING!!! My wife's dream come true, so I'm a happy Husband!! Our cabin was a disappointment in that Cunard's video appeared to show a glass balustrade when in fact it was basically a hole cut into the bulkhead with the cabin set back. Two tired chairs & a table. To see over the balustrade you had to stand up!! No good for sitting & relaxing at any point!! They need to be more specific in what you're booking. Had we known prior we would have booked on a deck higher up but even then you have to be careful that they're not obstructed by the lifeboats. That cabin itself was extremely clean & of a good size with excellent storage/wardrobe space. Our cabin steward Joey was excellent. Entertainment. Nothing special in the theatre & some nights no late show. Queen ballroom did seem quite varied but on the last night it was advertised that there would be a show from their resident ballroom dancers. Anyone in there who nipped to the toilet just before they came on would have been hugely disappointed on their return as they performed ONE routine to a salsa tune then left!! Not good!! Darts completion in the Golden Lion consisted of 12 entrants playing 'Killer' with plastic darts which lasted all of 15mins!! Casino. We had a flutter on the roulette which was good fun & my wife came out winning. Bars. All had varying atmospheres from the lively Lion, chilled Chart room to the tranquil Commodore with views to the bow of the ship. All serving an excellent selection of drinks. Food - All excellent & catering for all needs. Special mention for Todd English. Exceptional food although be aware they are large portions. It's a pity that non diners can walk through here due to it's location, Don't quite get it as you're paying a premium so you should get exclusivity? Afternoon tea in the Queens room was a huge disappointment. Again on Cunard's promotional videos it is shown to be a centrepiece of your experience. Herded in like cattle, everyone scrambling for tables which are too small. Two finger sandwiches & 3 cakes if you you're lucky, All done in the fastest possible time of ONE hour then off you go!! Waiter service was uninterested & rude. Would definitely never attend one of these ever again. Service in other areas was on the whole very good but we were expecting it to exceptional across all areas. This was mentioned by the majority of other passengers we spoke to, as too why dress codes weren't adhered to in the Britannia restaurant where diners were seen to be in jeans & hoodies!! Why have a dress code if it's not going to enforced. Again perhaps down to dis-interested staff?? The highlight for us was sailing out of Hamburg. We'd watched some videos of QM2 departing here with crowds lining ALL of the harbour, boats escorting her out, but to actually experience the same was something special & a lasting memory. There were still people on the Elbe river bank an HOUR & A HALF after leaving port. AMAZING!! Despite the issues I've listed we did thoroughly enjoy our time. From our first sighting of her from our balcony room at that Grand Harbour, Southampton to our last WOW!!! but we will look at other cruise operators for future comparisons. Come on Cunard up your game to peoples expectations & we may sail again with you. Read Less
Sail Date June 2015
Queen Mary 2 (QM2) Ratings
Category Editor Member
Cabins 5.0 4.3
Dining 4.0 3.9
Entertainment 4.0 3.7
Public Rooms 5.0 4.4
Fitness Recreation 4.0 3.9
Family 3.5 3.9
Shore Excursion 4.0 3.4
Enrichment 5.0 3.9
Service 4.0 4.2
Value For Money 3.5 3.7
Rates 4.0 3.8

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