32 Helpful Votes
Sail Date: March 2019
I am writing this review after a 3 day pre-cruise itinerary in Hong Kong and first full day, while fresh in my mind. I will add further updates. The airport pickup and transfer well, even though they were not prepared for 4 people with ... Read More
I am writing this review after a 3 day pre-cruise itinerary in Hong Kong and first full day, while fresh in my mind. I will add further updates. The airport pickup and transfer well, even though they were not prepared for 4 people with 2 pieces of luggage with carryons each (although that is what we told them we would have). The Langham Hotel was excellent in all aspects - location, rooms, breakfast provided. The first day tour was just hotel transfer to the hotel, but we booked our own private tour which was great. Day 2 with Regent was really sub-par, made worse by rainy, cloudy weather. Nevertheless, we stuck to the itinerary of a train trip to the top of Victoria Peak for the (non)view (we went to the top to re-board our bus and spent no time there). Then on to our lunch at Stanley Market (which was a pretty poor example of a street market compared to the center of Kowloon). We ate at an authentic buffet lunch of —— German food in Hong Kong! Day 3 was a long trip to Po Lin Monastery (of course the cable car was closed) , a better than expected vegetarian lunch, then a visit to tourist trap Ngong Ping village. Pretty lame day - definitely best to explore on your own and set up private tours. The mid-cruise feedback form was filled with issues. We have not heard back from the crew - do not believe the “commitment to excellence.” They are committed to apologizing and being empathetic, as they have much practice from what I have heard from many other cruisers. More specifics: 1] The towels placed on the poolside chairs are changed once a day. If someone is lying on the towel and leaves, the towels are reused for the unsuspecting next poolside guest. 2] First day of the cruise (we paid plenty extra for alcohol included, but no Riesling wine (they did find one bottle for the 12 day cruise) and no Pina Colada mix ( after 9 days they did get off the ship to get more mix, but ran out after 1 day). 3] Salad poolside is served warm - not kept on ice or refrigerated. The salad plates are hot, also not kept in a cooler. Who really wants warm salad? 4] Same for the sodas. Warm Coke cans are opened - so they are not carbonated well. Poured over ice results in flat, diluted soda. I’ll stick to water, but it is warm if you want it from a bottle (or boxed water) - only water from the ship is cold (gee - wasn’t it brown water in my room)? Even refrigerator in room barely kept drinks cool. 5] Although I had expected great service due to a smaller ship with a high staff:passenger ratio, I felt that the service was really poor compared to Oceana. At the buffets, people were leaning over food and mis-handling the serving utensils (not very hygienic) similar to any Golden Corral in the U.S.)- as opposed to being served by gloved staff. It frequently took my asking servers multiple times to bring me drinks, bread, etc. Sometimes I just got up to do it myself. 6] The food menu is pretty extensive - which is good. The food is generally good (although I personally did not think it was uniformly good, but I did have alternative choices) - not as good as the restaurants I had experienced on Oceana but much better than Royal Carribean. Prime 7 is very good. The staff in the Italian buffet are understaffed and running around making it a hectic, not relaxing dinner, but better the second night. 7] When going on tours, only warm water is handed out when leaving the ship. Cold water is not routinely given out on the buses. Generally, the tour buses are good, the tours are pretty average to sub-par. 8] Now at day 10 after completing Bangkok “2 day“ visit. Rather than dock in Bangkok as was in the original itinerary, we docked 2.5 hours away in Laem Chabang. The excuse was low tide (we found out after boarding, others found out 1 week before). I am sure the real reason was it cheaper, as there were no other cruise ships in our port and other cruise ships were docked in Bangkok at the same time. The times of our docking did not change, so there was no way to reasonably go to Bangkok on day 1, with the “alternative offered was to go to Bangkok on day 1 (and at my own expense) book a hotel room and book my own tours to return on day 2 at 1:30 PM. On day 2 we left at 6 AM to have a very rushed visit to the Grand Palace, canal ride on the Chao Phraya river and a buffet lunch at a Sheraton hotel before returning at 1:30 PM - spent more time driving than touring - 2 days wasted in Thailand. I need to come back another time to actually visit the sites and see Bangkok! The entertainment has been better than expected. Staff are pleasant and very apologetic. When we explained our concerns personally to the ship General Manager, she was understanding and apologetic, offering a laughable $750 credit toward a future cruise, with no adjustment to the top dollar price of this cruise. With more protests, we were offered $750 each current cruise credit or $1500 eachfuture cruise credit. 9] The regular internet is very spotty, which I have found. To be fairly typical at sea. I paid for the upgrade to streaming internet, but became good friends with the internet guru with my daily visits due to inability to access the internet, and inability to stream (I tried to video stream a Peloton 45 minute exercise program, which worked for 12 minutes during my 45 minute exercise period). Other sites would not stream at all. Finally, I was told I would not be charged the $120 for the fast internet access I was not receiving). The good parts of this cruise: 1] The staff are friendly and try to be helpful, but are poorly trained (not their fault) and are limited with the ability to fix issues with a ship that should be taken out of service. The 10 day dry dock is not going to repair all the issues with the ship. They did try hard to address the many issues. 2] Bed is comfortable. The suite is comfortable (excluding the smell, toilet and brown sink water). High beds had plenty of storage underneath for big luggage. 3] Good quality entertainment. 4] Very good food and food choices. 5] We received a credit in order to book our own air travel, and were met in a timely fashion at the airport. Luggage transfers were seamless and done well. 6] Itinerary was good (better than the ports actually docked or the time allotted for touring). 7] Although it took great effort, we did receive $ credit. It did not make up for the lost time and aggravation of our vacation, but at least it was a token acknowledgement that there are major issues with the ship that were known beforehand but not publicized. We paid for a Ritz Carlton , and got a Motel 6 (sorry to Motel 6- as I am sure they have clean water in the bathroom Read Less
30 Helpful Votes
Sail Date: December 2018
Just did a 6 days Hong Kong Vietnam Cruise, 2 adults with kids 9 and 11. It was our second cruise. Very glad we choose the PALACE SUITE upgrade, and this particular World Dream cruise-ship. The room is fantastic with a huge bathroom, ... Read More
Just did a 6 days Hong Kong Vietnam Cruise, 2 adults with kids 9 and 11. It was our second cruise. Very glad we choose the PALACE SUITE upgrade, and this particular World Dream cruise-ship. The room is fantastic with a huge bathroom, much storage and an easy-to-fold down sleeper for the kids while the ship is less then a year old having cost almost a billion USD (build in Germany). The Palace VIP upgrade comes with many perks, e.g.: • Personal butler for your room available 6 x 15 hours. Can call her/him from anywhere on the ship to sort out small issues/make bookings/a lost bag/etc. • access to the VIP/PALACE area which covers about 1/3rd of the ship in the front. Economy class passengers do not have access to this area. The buffet restaurant (breakfast, lunch, afternoon tea, dinner and supper till 2am) is fantastic with great views/service/food. No need to queue here (while in economy obtaining a lobster requires strong elbows and immaculate timing Read Less
2 Helpful Votes
Sail Date: November 2018
Previously cruised the Med on New Amsterdam and had a great cruise. Sadly this did not meet our expectations. We spent 2 days in Hong Kong before sailing as my husband wanted to sail around Hong Kong harbour on a Star ferry. ... Read More
Previously cruised the Med on New Amsterdam and had a great cruise. Sadly this did not meet our expectations. We spent 2 days in Hong Kong before sailing as my husband wanted to sail around Hong Kong harbour on a Star ferry. Embarkation was very smooth and quick though we weren't asked to fill in a health questionnaire which was unusual. The hygiene on board left a lot to be desired. We have been on many cruises with different cruise lines. This is the only one where passengers were able to enter the dining areas and return on board without sanitising their hands. I mentioned this to the nurse who said they would increase sanitation if there was an outbreak! Entertainment in the theatre was very poor. We left and didn't return when a pianist, supposedly having played on Broadway, started playing 'Raindrops Keep Falling on my Head' on a ukulele and singing out of tune! The Port talks were excellent and it was good to be able to go to deck 10 for more 1st hand info. Our restaurant waiter was not the happiest person and on a couple of occasions quite rude. He quickly took plates away and brought the next course before everyone on the table had finished. I pointed this out which he did not like. The food was average. Lido food was ok but a bit repetitive. A disappointment after the New Amsterdam 3 yrs ago. Despite booking a disabled cabin and giving all details to HAL stating that my husband was a full time wheelchair user, unable to walk, not 1 port had accessible transport or shuttle and many no taxis available. He travelled to Asia for the 1st time on a special holiday and couldn't go on any tours. He should have been told this when he booked. The ship was so quiet in the evening. After dinner, unless you went to the Blues Band (limited wheelchair space) or pianists which were next to the noisy casino, it was like the Marie Celeste. Sadly I don't think we will cruise with Holland America again. Read Less
1 Helpful Vote
Sail Date: December 2017
Reason for cruise was for pampering and relaxation after a difficult year. Let me just say that I find it difficult to relate the complaints I have seen on cruise critic with the reality of my experience on the Millennium. I found ... Read More
Reason for cruise was for pampering and relaxation after a difficult year. Let me just say that I find it difficult to relate the complaints I have seen on cruise critic with the reality of my experience on the Millennium. I found staff to be extremely helpful, kind, professional and going above and beyond what is required of them being either cabin attendant, wait staff and guest relations, etc. Always smiling and trying to please. Must be a hard job and I could certainly not do it. The food on board was on the whole tasty but if not to one’s liking, could easily be returned and something else supplied. No questions asked, staff just eager to make one’s dining experience as good as it could be, if you want more of one thing, or three or more entries not an eyelid is batted, same applies for deserts, have them all if you want. What the customer wants, customer gets. Yes Millennium is aging but what do you expect, you know the age of the ship before you get on, you are not as good today as you were 15 years ago. You can see by the new ships they are improving all the time. I had a few issues with its design with my mobility. All my issues were addressed with Guest Relations and taken seriously. I was treated respectively and was very impressed with their assistance and helpfulness. Ports were interesting and the trip was very enjoyable. I felt there was enough to do on board for those that wanted to be entertained. The Celebrity life games, trivia, Yes and No, etc. were very enjoyable and the Entertainment staff did a great job. Loved the coffee shop La Bacio, especially Victoria who was extremely helpful. My preferences were known after the first time, being lactose intolerant and needing lactose free milk. These was also known by the bar staff that supplied coffee to the dining room and knowing my stateroom details, hence not needing to see my card, this was very impressive. All I have to say people is cut the staff some slack, they are doing a great job and their jobs depend on you the people they are trying to please. Read Less
Sail Date: December 2017
In late 2017 my father suffered a massive heart attack while in Vietnam. It was a horrific experience in every way that can be imagined. It was however, made a little easier by the actions of the crew involved that day. The medical team ... Read More
In late 2017 my father suffered a massive heart attack while in Vietnam. It was a horrific experience in every way that can be imagined. It was however, made a little easier by the actions of the crew involved that day. The medical team saved his life. The guest relations team traveled with my mother as she followed the ambulance to the local hospital and helped her fill out the necessary paperwork. Meanwhile, the guest relations manager (Alana) began preparations for us to disembark. Organising everything from emergency visas to transport and accommodation to Ho Chi Minh City. She are forever thankful that She started our insurance claim immediately, making the whole process a great deal easier for us. Alana personally packed my luggage, when I was unable to. The care and compassion shown to my mother and I was beyond reproach. We cannot thank the crew and Alana and her team enough. When we finally made it back to Australia there was even a couple of emails from the team asking about Dad condition. Our memories of that cruise are sadly, horrific but we will never forget the kindness and compassion we were shown that terrible day. Read Less
2 Helpful Votes
Sail Date: November 2017
Having only been on 1 cruise prior a short 3 day one, we chose this cruise purely for the ship. The location was then selected and as it had a number of stops to break up the trip and went for this one with stops in Vietnam and Thailand ... Read More
Having only been on 1 cruise prior a short 3 day one, we chose this cruise purely for the ship. The location was then selected and as it had a number of stops to break up the trip and went for this one with stops in Vietnam and Thailand before arriving in Singapore. We also had not visited HK before so that was an added bonus to fly in a few days prior to look around. Despite the stops, we could have done with more days at sea as there was so much to do on the ship. The ocean was flat all the way and was perfect. The weather had a few overcast days but only rained once or twice. We expected for the size of the ship it would be overcrowded and embarkation and disembarkation at the Ports and pre/post cruise would be a nightmaree but it was a painless experience. Some of the prior reviews rated this negatively and I guess they have put more focus on this as the wait times were minimal and we got on and off the boat easily. For the number of people (around 4300 guests) it did not feel crowded at all, there was always plenty of space. We had an interior stateroom with a virtual balcony (9185) and it was excellent. We have stayed in a balcony room before so wasn't sure what to expect but I was more than happy with the room. Friends stayed in a balcony room and the size and layout was exactly the same except for the balcony. The virtual screen provided a good look at what was going on outside the ship but we hardly noticed as we were never in our room. Once we left in the morning we didn't return until night before getting ready for dinner or to go out. We did the most of the activities on board, Eye in the Sky, I-Fly (sky diving), roller staking, bumper cars, rock climbing, basketball, ping pong etc. There was a lot to keep you occupied. All of which was great fun. I travelled with a group of 10 (5 couples, no children). There were not many young kids on board that we saw, and same for teenagers. However, there were specific kid and teenage activities arranged and the sporting area (ping pong, roller skating, basketball, volleyball, bumper cars, xbox lounges, foozball etc.) as well as the arcade would be awesome for them, it was pretty impressive. My teenage son was a bit envious he didn't come! We saw the Love Legs show (may have the name wrong) which was excellent. Great singers and performers. Entertainment was generally high quality. The ship has a huge lounge called the 270 which has screens that cover all windows. One of the shows Pixels that you had to book for showcased the facility with moving screens, light show etc. The show was a bit out there but it was good to see the full capability of the facility which is pretty amazing. The food was excellent in most of the facilities. Fine Dining was a bit disappointing and the standard was ok, but not great. We had better meals in the Windjammer (buffet) and ate there on most occasions. I think this was consistent with most travellers as we tried fine dining again on day 4 or so and there was hardly anyone there and they were so grateful we went back. Again, meal was ok and we didn't return again. The buffet at Windjammer was very good quality, could not fault it. So much variety and suffice to say we ate a lot! We also pre-booked Jamie Oliver and Chops Steakhouse both of which were very good as well. The food was unlimited and we paid around $35-40 pp pre-booked and it was well worth it. Plenty of other places to eat but we did not try them all. Also did room service breakfast before tours in Port and this was also good. A few in our group smoked and there was a good area on the pool deck with nice lounges and you could open the windows. A few commented this was a lot better than other cruises where you can be stuck in a tiny, crappy area. We booked our own tours rather than go with the boats which was perfect for a group. We used a Company called "Shore Excursions" in both Vietnam and Thailand. It was much better as we did not have to wait for other people and could adjust the itinerary on the day. The itineraries and tour guides were great and would highly recommend this as well. As you can see by my novel - we loved our time on Ovation!!! Read Less
6 Helpful Votes
Sail Date: November 2017
wanted to see Vietnam and bangkok both spoilt by very poor admin.Unless you fold napkins,dance,play trivia there is no daytime activities as they only take about 20 peoplefor water class eg, In Singapore 3000 diamond members got on the ... Read More
wanted to see Vietnam and bangkok both spoilt by very poor admin.Unless you fold napkins,dance,play trivia there is no daytime activities as they only take about 20 peoplefor water class eg, In Singapore 3000 diamond members got on the ship and think they own it and just took over all bars in the evening wher we had a drink before dinner, We missed our day trip n Bangkok because of bad organisation costing us $500 out of pocket as I cant use the ship tours and plan my own. It was a disgrace we were treated getting off in all ports ecept Adelaide and Hobart. The food was not up to the standard we expect fro RCCL, I use a scooter and there was only 2 spots in the theatre for disabled and from Singapore there a lot got on with wheelchairs,scooters,walkers so was very hard to get to the shows unless which is what we did line for over 1 hour to get a spot. The ship is far too big and very badly managed. we are emerald after this trip but no way will we get any higher as we will not travel RCCL again back to Princess for us where you get treated more like a human. Also the drinks are so expensive $17 US fpr aglass of wine in the dining room.the waiters we had would not get a job in the local RSL here. wrong dinners served many times.So to sum up never again on Ovation Read Less
5 Helpful Votes
Sail Date: February 2017
This was a very informative busy cruise. It was a great way to experience a lot of different Asian ports . The ship itself is small without any extra perks like climbing walls or skating rinks but the trip highlights some ... Read More
This was a very informative busy cruise. It was a great way to experience a lot of different Asian ports . The ship itself is small without any extra perks like climbing walls or skating rinks but the trip highlights some really interesting bustling Asian cities . The excursions were hit and miss . We rented a car with driver and guide from holland america for both days in Shanghai and Beijing. It was ridiculously expensive but worth it. A couple of tips about seeing Shanghai and Beijing this way. We got Chinese currency before we left home but still ran out of cash because we forgot touring this way doesn't take into account admission fees or tips . Also,when we booked the car and guide for 2 days in Beijing it was well worth our while to also book a hotel in Beijing because it's a 2 1/2 hour drive from the cruise terminal in Tianjin to Beijing . Sheraton hotel in Beijing was beautiful and cheap $163 US per night and included a wonderful breakfast . Read Less
12 Helpful Votes
Sail Date: January 2017
Now that I got my land legs back and over a chest cold,I will tell you about my or our experience ,Hong Kong to Singapore .the ports we a visited where a grad experience ,the cruise line Seabourn left a lot to be desired ,we had a cabin ... Read More
Now that I got my land legs back and over a chest cold,I will tell you about my or our experience ,Hong Kong to Singapore .the ports we a visited where a grad experience ,the cruise line Seabourn left a lot to be desired ,we had a cabin for disabled on deck nine,the bathroom which is very important for a disabled person was very functional ,the front door dit not stay open by it self,you need to put a wedge under the door to get in and out,,needs to be looked at,the cabin itself very plain,but again functional . the ship itself lacks warmth and class,the staff are passionate and very obliging ,but again there all talk like a Seabourn manua ,not natu ,the goog,glorious food,,in the main dining room we found had never had the wow effect,and the menus kept repeating it self,the wines served at dinner were far to young and need to be stored a few more years ,the dining room in it self is a no event,very boring,again nothing special,we liked the way ladies were escorted to there tables by staff,mabe even officers,we arrived in a wheelchair and no one gave us a second look,much less show as to our table ,,nice one Seabourn , the pool deck is fare to small for all the people,that brings me to the Seabourn Square,which is a reception ,a library ,and a meeting place plus a coffe shop,it looks like a business class lounge in an airport,,very boring,we had pre dinner drinks in the piano bar,again staff were excellent ,the piano player,played the same tunes night afer night ,and had a break every thirty minutes,looking back which I don't like to do,I just like to forget about is overrated cruise line,I wound go on Seabourn if they paid me. Read Less
4 Helpful Votes
Sail Date: September 2016
It was excitement that we a family of 5 plus a friend for the 16 year old. We had two Grand suite interconnecting rooms on deck 10. Because of the friend we had a small hiccup with embarking, we had not seen we needed to have a copy of ... Read More
It was excitement that we a family of 5 plus a friend for the 16 year old. We had two Grand suite interconnecting rooms on deck 10. Because of the friend we had a small hiccup with embarking, we had not seen we needed to have a copy of his birth certificate, but once his mum emailed it we where on the ship heading to Winjammer for lunch. Our 16 year old had knee surgery 3 weeks before we left for the trip and most staff where considerate of him. By the time we had lunch our rooms where ready and our luggage was waiting for us, we loved them and our beautiful attendant Aloisa was friendly and attentive. Being a cruise out of Asia we as westerners was in the minatory and our kids (20, 18, 16 and 15) found it boring and the 20yr old could not find many people to chat with. We found the food lovely, we did Chops and Giovani's as well as the main dinning room. Chops was our favourite meal. oh and the kids had Johnny Rockets for dinner and enjoyed it. We found all the staff lovely and friendly. The ship was clean and always saw staff cleaning and attending to the car of the ship. The Itinerary was to include Taipei and Okinawa, but on arrival we where informed that Taipei was cancelled due to a typhoon, so we picked up an extra sea day. Okinawa was an interesting but the ship tour was shocking. The guide was boring and not engaging, she did get son a wheel chair in the Shuri Castle, but gave us no meeting place for us, so when we got split for the group we had no idea where to meet them (this happened to the two other wheelchair members as well). Then when we went in to the shopping district she got of the buss and had disappeared before we got off the bus and our son we left to chase her down, as was the older gentleman who could not keep up, then she stop 10 mins later at a fish market (we had no interest in that, by the time we got there our son was exhausted and I was furious and I let her know. Everyone was given just under an hour to shop, so we organised to meet at the bus pick up place so we could make our way back at our own pace. This was not the high light we where expecting and left us all disappointed. The only shows we did was the ice spectacular, this was very enjoyable and then hubby and I did a head liner, but she was from Twain and we did not understand anything, but she could play the Violin. Hubby enjoyed the Concierge lounge and their help everyday We are looking forward to our next Cruise on the Explorer out of Sydney in Feb. Read Less
Sail Date: August 2015
We have just returned from a ten day cruise from Hong Kong on Legend of the Seas.We also were constrained by school holidays and other factors as to when we could go and chose this ship as the ports of call sounded interesting We have ... Read More
We have just returned from a ten day cruise from Hong Kong on Legend of the Seas.We also were constrained by school holidays and other factors as to when we could go and chose this ship as the ports of call sounded interesting We have cruised twice previously on Allure and Oasis and obviously understood that this vessel was older and would not have the theatre shows,flowriders,football courts and other bells and whistles the larger ships had but looked forward to what we hoped would be a more intimate experience Embarkation in Hong Kong could only be described as shambolic with passengers queueing for over two hours while standing in a shopping center Elderly and disabled passengers had to get wheelchairs eventually the queues were moving so slowly We understand that Royal Caribbean may or may not be responsible for this fiasco but there have been criticisms on sites for months now about how bad the check- in in Hong Kong is and seemingly nothing has been done to improve it.I dread to see how they would cope with a ship the size of Allure! Once we finally got onboard we had two cabins,one balcony and one inside and both of these were fine.The initial introductory queue set the scene for the following days.You had to queue for 30 to 40 minutes for a seat in the dining room previously booked. There were never tables in the Windjammer and we felt like pre- schoolers eating off plastic plates. Shore excursions from the ship were really expensive for our family of five. We only booked one and had to queue in a theatre for an hour to get a sticker! Thankfully the excursions we arranged ourselves were fantastic particularly in Taiwan and Kota Kinabalu with local people My Taiwan Tours and Borneo Boats These days were what made the trip special for us not the ship About 3 days before the cruise ended we received a notice in our cabin that there had been a gastrointestinal outbreak onboard and despite meticulous handwashing both my husband and I got ill which spoiled our last few days holiday Thankfully our disabled son did not contract it but I felt annoyed that we were not immediately informed there was a problem so we could protect him There was no problem about making announcements about Sales events! Due to a typhoon we were unable to dock in Boracay where we had booked a really special lunch to celebrate our anniversary.We were only told at the time we were due to dock that tendering could not take place due to weather. We had to pay the$40 daily internet charge which they reduced by fifty per cent to send an email to the hotel to cancel.Did I mention that being on holiday with three teenagers without internet access was like being with a family of ferrets in a tea chest! Overall I regret to say that this cruise did not deliver what we had anticipated for so long The cost of this cruise was the same as for the newer ships with far superior facilities and we will not cruise on the smaller,older ships again Read Less
Sail Date: January 2013
My husband and I go on cruise twice a year.We went to Asia cruise from Singapore to Hong Kong with Celebrity Millennium from Dec.9th to 23rd/2012. This cruise was just like a nightmare to us.The Celebrity cruise is suppose to be 51/2 * ... Read More
My husband and I go on cruise twice a year.We went to Asia cruise from Singapore to Hong Kong with Celebrity Millennium from Dec.9th to 23rd/2012. This cruise was just like a nightmare to us.The Celebrity cruise is suppose to be 51/2 * ----6*,but this time the service is worst than 1* We heard all other passengers complained about the ship and service too,didn't hear anyone said anything good about this cruise. 1. My husband is a home dialysis patient,so every time before we go on cruise we have to notify the hospital and medical supplier to arrange special delivery all the dialysis stuffs for us.Every time when we check into the cabin,all the medical supplies were already delivered and they put in the closet for us.But this time when we checked into the cabin there was nothing there.We were in shock,my husband called the concierge and they told us go to the medical office.I went there,the nurse told me that has nothing to do with them and she sent me to the Guest Relation .I waited in line for 20 minutes.the girl told me that according to the computer all the medical stuffs has been delivered onto the ship,but she dosen't know where they are, must be somewhere on the ship.She didn't even bother to find out for me.She said that it's no big deal my husband can do his P.D. when he goes home.I told her it's life and death and my husband won't be able to survive without dialysis for 2 weeks.She said it's not her problem and sent me to a different department .I have never seen anyone with such POOR altitude.Anyway every department told me it had nothing to do with them and kept sending me to different departments. Obviously no one want to be responsible and tried to help us to find out where the medical stufs were. I had been sent to all different departments ,running up and down around the whole ship for 3 hours,I was so tired and felt like to pass out.After dinner we went to the Guest Relation again.There was a different girl there and she told us that according to the computer the medical stuffs were not delivered to the ship yet.She said she will call next morning and get them delivered.I told her the next day is Sunday I don't think anyone will make the delivery.My husband told her that we are going to leave the ship and claim a refund.The next morning I went to the Guest Relation again around 7 am.The girl on night dirty told me that when she came to work last night,she saw 20 boxes in the little room right behind the Guest Relation . This means all the medical stuffs been sitting there right behind the wall of the Guest Relation counter all day and night,but no one bother to go there and check.Each box had a big piece of white paper with my husband's name and our cabin number on it. Since the girl on night duty saw those boxes,why didn't she get someone to bring up to our cabin. Our son bought us 2-day sightseeing package and a reservation at the Jumbo Seafood Restaurant for dinner on Saturday night.We were not able to go sightseeing and enjoy a nice seafood dinner because I had to run around the whole ship looking for the medical stuffs just because of the ship staff's careless mistakes. 2. One night when we went to the dinning room for dinner,we found our table was set with 2 used dirty glasses with half filled with water and lipstick on the glasses.I called the manager and complained that we have never seen any restaurant set the table for guests with 2 dirty used glassed.He just called the waiter change the glasses for us without a word of apology. 3. One day when I went on shore excursion,my husband didn't so because he been to Thialand 4-5 times already.When the room attendant came to clean the room,my husband went to sit on the balcony so that he can clean the room.After a while the attendant told my husband that he finish cleaning the room and he is leaving.Later my husband wanted to go back into the room and found out that he was locked out on the balcony.Our cabin was on deck 8,he tried to call for help ,but the people at the gateway could not hear him.Lucky there was a lady sitting on the balcony on deck 9,she heard and told my husband that she was going to call some to come and open the door for him.Shortly later a lady ( she said she's the manager of the room attendant department) came and open the door for my husband -------without a word of apology . We requested to see the captain and make some complains to him but they said that we were not allowed to see the captain. Anyway this was the *** worst cruise ***we have ever been on -------- the service is extremely POOR,the food ( steak,lamb ,pork chop and chicken were all chewy and like rubber with no flavour at all) was Terrible too.All the staffs did not bother to take care and help the passengers,just sent passengers away to different departments . They all have very bad altitude and not ever a word of apology for their mistakes. If this is the kind of service we get from Celebrity cruise I don't think we will ever go on Celebrity again in the future. After we came back,I told the travel agent about all these,she also said it's unbelievable such mistakes can happen on a Celebrity ship.She sent a complain to Celebrity head office,but still have not get any respond from Celebrity for 3 weeks. My friend planned to go on Millenium from Hong Kong to Australia for hight school reunion ( 45 people) on Millenium,after she heard what we experienced.they decide to go with other cruise line. All my friends and relatives said that they will never travel on Celebrity cruise in the future. I hope if anybody plan to go on Celebrity cruise,they will see this review before they book their cruise with Celebrity.You can get much better service with other cruise lines than Celebrity Read Less

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