7 Celebrity Summit Cruise Reviews for Senior Cruises to Bermuda

Wanted to return to Bermuda, avoid air travel and the exorbitant hotel and restaurant prices. Cruising from Bayone, NJ just a car ride away. We opted for Concierge class cabin, had a great veranda but at first thought the cabin a little ... Read More
Wanted to return to Bermuda, avoid air travel and the exorbitant hotel and restaurant prices. Cruising from Bayone, NJ just a car ride away. We opted for Concierge class cabin, had a great veranda but at first thought the cabin a little small, unrealistic expectations, but was comfortable and well taken care of. The Summit is due for a multi million dollar overhall but the negative reviews about how dirty and neglected the ship is we're not at all true. The common areas are very attractive and comfortable. One of the advertised perks of Concierge was priority dinning reservations. Not true! When unable to get the time we wanted, we were on any time dinning, asked the concierge for help to no avail. Basically said the restaurant makes the rules. Also the quality of food in main dining was ordinary at best. Having sailed on Holland America many times we found their regular dining room excellent, much better than Celebrity. Also the alternate restaurants were overpriced, $45 per person for the Tuscan Grill and extra for a cappichino. The Ocean Grill had many options and there was a back grill where they prepared fresh grilled salmon, chicken, stake, and pork chops, as well as panini. If you timed it right no long lines and fresh hot food. Overall the buffet area was well run and the food quite good with a large variety to choose from. The service in all areas was excellent. Bermuda has excellent public transportation and welcomes cab sharing which makes it affordable so we went sightseeing and to the beaches on our own. We did use ship excursions for snorkeling and sailing and both trips were lots of fun. Read Less
Sail Date August 2018
Have been on this cruise three years in a row. Liked the idea of not having to fly and overall reputation of Celebrity. This time it seemed like everything was a day late, and a dollar short. Disembarkation was a mess with only 3 Customs ... Read More
Have been on this cruise three years in a row. Liked the idea of not having to fly and overall reputation of Celebrity. This time it seemed like everything was a day late, and a dollar short. Disembarkation was a mess with only 3 Customs Officers. Booked table for 2 a year ago and this was on our cruise documents. Tried to seat us with strangers. Out of 3 years cruising with them, they messed up seating two years. Tuscan Grille was entirely too noisy with a table of 15 in earshot being very loud. The management did nothing to tell them to keep it down. We might as well been eating in a diner. Beauty Salon help tried to push hair spray for $37 for sale. Then a couple days later call you to see if you wanted another visit. How tacky. Sorry, but, this is no way to treat clients. I have been on many cruises and this definitely is a turnoff. Staff onboard in dining room and cabin steward were superb. They did an excellent job. Read Less
Sail Date May 2018
Our first Celebrity cruise. We have been on 25 cruises now With Royal Caribbean, NCL, Hal, but mostly with Carnival. Embarkation went really fast. Arrived at Cape Liberty port just before 1p.m., dropped the bags, parked and was on board ... Read More
Our first Celebrity cruise. We have been on 25 cruises now With Royal Caribbean, NCL, Hal, but mostly with Carnival. Embarkation went really fast. Arrived at Cape Liberty port just before 1p.m., dropped the bags, parked and was on board in about 20 min. No lines anywhere. Once onboard the cabins were ready, so we were able to drop off our carry on and headed for some lunch. Cabin was fine, a 3rd deck accessible cabin, 3018. Near the front near the elevators, no issues with noise. Cabin steward was somewhat lazy, is all I can think. My wife (because she is not well) has to sleep a significant amount of time. I think he was using this as an excuse to not make up our cabin. Even when we were out of the cabin he would just slip the bulletin under the door and not tidy up. He did up the cabin maybe 3 times during the cruise (not including the embarkation or debarkation day). The thing is we just didn't care. It didn't affect our cruise, it just left a poor impression. We have never seen this sort of thing before. I am not giving him a very good rating on the survey. I have read many comments on the Celebrity threads where people are trying to suggest that X is a cut above, well it isn't always the case. Dining was a bit of a nuisance as well. An early fixed dining time was not available. So when we went on the first evening we were given a pager. It took a little over half an hour to be seated. This doesn't work well for us. They did advise us that we could make reservations. I thought that making reservations for an anytime dining system was redundant, but we didn't have a choice without having to possibly wait every night. So when I asked for the next night, I was told the earliest available time was 8:30 p.m. What I finally understood after asking, was that they would book reservations from 5 p.m. to 5:45 p.m. then they would reserve for times after 8:30 p.m. So you could arrive at 6 p.m.(or later) but if the reservations have filled the restaurant, you would be out of luck. By the way, I did ask about getting an early seating assignment, but there was a wait list for that (no surprise). No problem booking the day before, you would be able to book 5:45. So every morning (they wouldn't allow reservations more than a day in advance) if you call, you would be able to get a 5p.m.,5:15 p.m., 5:30 p.m., or 5:45 p.m. Sounds somewhat like fixed dining to me, the drawback would being that you are required to call every day, the benefit would be that if you couldn't make it at your reserved time, you could arrive at anytime, but would likely have to wait, unless it was after 8:30 p.m. So, not a big deal, just something you might want to know. I imagine if you were on an European sailing where people are more likely to dine later this wouldn't be an issue. The food itself...I know very subjective. I am sorry, I wasn't impressed. It is only the fault of people who praised the cuisine on the Celebrity threads, making it sound like we might be enjoying better choices and taste sensations. Everything was good, but both in the MDR and in the buffet areas, there was nothing that stood out as special, I would say that on the whole,the food preparation, presentation and choices are better on both HAL, and Carnival. I do have to say that I was disappointed with the desert (pastry) choices.There were a number of options that I did feel were better, such as the grill where they would prepare a steak, chicken, pork chops, or fish fillets for you. I did really like their pizza, but I am to cruising to eat a pizza. They had a nice selection of ice cream and cookies, as well as a great selection of teas. The coffee was as bad as any other cruise line. Nice pools and hot tubs available. At busy times there was some chair hogging, but we were always able to find some chairs. The ship was laid out nicely, nice bars and lounges. Store selections were OK, about what you would find on most ships, (including the ominous Park West sales teams). Casino was nice, a bit crowded but had a good selection of table games as well as slots. I am not sure if I understood right but you need cash to play the slots, you can't draw from your account. Put your card in, put your card in, when you are done you get a printed chit like a land based casino. I didn't pay much attention, but it looked like if you wanted to charge your account for funds they were charging 5%, and it looked like you couldn't use your OBC for this purpose. Someone on the Celebrity threads also made the comments about how they don't make too many "announcements" like some other cruise lines. Well what I didn't think of until it happened, those other cruise lines that do make those announcements don't pipe them into the cabins unless they are urgent. I don't know if this is the case on all the ships but it was on the Summit. Wonderful captain Kate liked making her announcements at 10 a.m. immediately followed by the cruise director who would give a rough rundown of the days activities in case you forgot to read them already. Now, a lot of people would think that 10 a.m. isn't too early, but when you have a time change where that 10 a.m. is more like 9 a.m., it is very nice that our captain is up and about, but there is no need to disturb the guests for an announcement that is not even time sensitive. Please, these announcements do not need to be piped into the cabins unless there is an emergency. Entertainment, was varied and good compared to what we have experienced in the past. Some entertainers might not be for everyone's tastes, but there was something for everyone. Bermuda...this was our 3rd. time to this beautiful island and it was a great visit this time as well. The Bermuda threads will give you all the information you would need. Online searches will also show you the many choices you have for activities on the island, as well as shopping and dining. Finally...debarkation. Went pretty well for us...right on time (we were # 6 tags and started getting off the ship at 9 a.m.. I did notice a lot of people doing self debarkation. The area they were waiting wasn't large enough to accommodate all the people. One thing that seemed a little different for us was that the regular dining venues stopped serving food at 8 a.m. So you really get moving early, if you wanted breakfast. Read Less
Sail Date May 2017
Background on us; we are a early 30's married couple traveling with no children. We are from the south and we flew to NYC to get to this ship. Our normal summer vacation is a few days at an all inclusive resort, although we've ... Read More
Background on us; we are a early 30's married couple traveling with no children. We are from the south and we flew to NYC to get to this ship. Our normal summer vacation is a few days at an all inclusive resort, although we've both been on 1 cruise each before so that's what we are comparing it to. The long and short of it is if you want a relatively inexpensive way to get to Bermuda, this is it. Bermuda was amazing and we had a blast once on shore. Overall, we felt this cruise was okay, with the main complaints being breakfast and lunch food, and the bar service. Of the five stars, 1 star was taken for breakfast and lunch, and the other star for service. Service Compared to other trips we've taken (all inclusive type places), service was sub-par. Bar staff seemed grumpy, those at the martini bar seemed snooty if you didn't have the premium package. The staff at the rendezvous lounge was the exception, they were always nice and cheerful. I don't know if it's due to the automatic tipping thing or not, but my perception is that I would do my own tips in the hope that it would get them happier for our business. Room steward (I think his name was Vancy?) was awesome - always around, always smiling and asking if we needed anything. That dude needs a raise. The ship was always clean, and the staff did a good job maintaining. Dinner service was hit or miss. Lenworth and Reynaldo were excellent. Celebrity does this thing where you have 3 waiters - main waiter, assistant waiter and a sommelier. I would rather just have one waiter as the service felt not overly attentive, somewhat cold or aloof and not overly helpful. Food Breakfast and lunch had little variety and we felt bored of the buffet - dinner was usually good quality. Breakfast never changed - it was the same exact thing every day. And no biscuits and gravy! Lunch only changed a little, not a whole lot of variety and we welcomed the chance to go onshore to Bermuda to spend $50 on lunch. On sea days, the buffet was extremely crowded, and long lines were everywhere, with tables occasionally hard to find. It felt chaotic at times, and some places you had to get a staff member to serve you the food, which took additional time. This could be eliminated, if it can be scooped up or grabbed just let people get it themselves...caused bottlenecks in the lines. If breakfast and lunch were improved, I would give this cruise 4 stars. Dinner was good quality and we never had to wait more than 30 minutes for a table. Cabin and ship Cabin was nice and large enough, although the bathroom needed some updating. Others say the ship felt old, I did not think so. No issues, everything was clean, again the room stewards were great. Pool area was always extremely crowded and we had issues finding chairs in the middle of the day. Entertainment Entertainment director and managers were awesome - very funny. Eddy, Luigi and Oscar were our three favorite people on the ship. Eddy was extremely entertaining and funny but looks like he needs some sleep. I think he's way overworked - Eddy, if you read this, please go take a nap. The "game shows" were always entertaining and a favorite for us. Comedians were clean (a plus), first guy was very funny but we didn't care for the second. Musicians are very talented (Pete Henry and Jim Beam Band especially) but the music for some of the bands got VERY repetitive - I swear I heard the same 3 songs at least 5 times each in seven days. We're not big show people but we did attend a bunch of them, we thought the imagic show lacked wow factor - I'd rather see a traditional magician. Perhaps I'm weird but I'd like to see motivational or educational entertainers thrown in the mix. People Cruise is geared towards older couples from the northeast. We were one of the only southerners on the cruise, which was ok but seemed a little different for us (just regional culture differences). Everyone was fairly friendly and we did meet some nice people. A few suggestions: Why is there a real library on board this ship? Takes up like 2 or 3 decks and is a waste of space. Condense it to one room with a bunch of ipads people can rent with ibooks and convert the rest of the space to something useful for everyone. I would like some variety in the music - I heard no country music, jazz or blues, and only a little classic rock (thank you Pete Henry for yours). The bands are very talented but would like more variety. Update the bathrooms in the ship Change breakfast and lunch to different themes every day. Breakfast - no biscuits and gravy?? Lunch had some variety but not a whole lot, mostly the same stuff every day. It would be nice to have water stations around the ship instead of having to go wait at the bar for a bottle of water. Read Less
Sail Date July 2016
Based on the great experience with Celebrity Summit last October to Canada, we booked a back- to- back cruise to Bermuda this May. It was my husband's 75th Birthday and so we treated ourselves to a balcony cabin. The Summit was in ... Read More
Based on the great experience with Celebrity Summit last October to Canada, we booked a back- to- back cruise to Bermuda this May. It was my husband's 75th Birthday and so we treated ourselves to a balcony cabin. The Summit was in for refurbishment in March 2016 and the Solarium was to be renewed. Unfortunately, we met up with several disappointments with our accommodations and the ship. It took until Friday of the first week of our cruise for them to replace the rollers on the extremely stiff sliding door to the balcony in our cabin, however, the balcony itself was never swept clean and the broken hinge on our closet door was never fixed - I got tired of asking... From the second day of our cruise I showed an officer the unclean condition of the steps leading down into the thassotherapy pool and told him the last step had a slimy feel - repeated visits to Guest Relations desk did generate two phone calls saying they were working on it, but I saw no change! Streaks of rust were coming down from the vent on the wall opposite the pool... I wish I had had an iPhone to take pictures of it, but I didn't. Major changes were made to the Delightful Bistro on 5...no more special daily entries. however, we did have lunch there and the wonderful service and quality of the food we ordered was such that we still ate there 5 more times. I hope it isn't true, but I later heard that it is going to be replaced with a Sushi Bar. Celebrity is now fitted out for 1st, 2nd & 3rd class exclusively which gives a down feeling to the cruise. Loyalty rewards is a great concept, but "after thought" class distinction is not. The Normandie is gone and replaced by the Tuscan Grille which is like an Olive Garden restaurant chain. So many trips on Chandris & Celebrity - we've booked our next cruise on Holland America... Read Less
Sail Date May 2016
I would say this cruise is average not poor because there are positive things to be said about the experience. Just not enough positives for me to go back on Celebrity. I have sailed with Royal Caribbean before and my travel agent assured ... Read More
I would say this cruise is average not poor because there are positive things to be said about the experience. Just not enough positives for me to go back on Celebrity. I have sailed with Royal Caribbean before and my travel agent assured me that this cruise line was more luxurious and better quality. I feel completely lied to. Just so you know this is an older ship that has seen more then a decade at sea and in 2012 it was "refurbished". I don't care if they do say it is a refurbished ship you can clearly see the age of the ship, especially when you compare it to newer ships. The positives of this ship would be the fact that it does not carry a lot of passengers so you can get a spot at the pool and the buffet line is not very long. Also, this cruise line does seem to target an older audience which was nice because there was no screaming children on deck, and whatever children were on board were kept busy with an activity program for children. The pool area was kept clean, the food at the buffet is 100x better then what you will get in the dinning room, and the staterooms are much bigger then other ships. I most likely would have had a much better cruise if the crew wasn't so unpleasant. Every night in the dinning room was a disappointment not only because most the food was inedible, but because my two waiters were so miserable and it clearly showed. The assistant waiter was never to be found. And, whenever you would ask for a soda or water he would become clearly irritated and disappear for 20-30 minutes for one soda. And, what do I mean by the food was inedible? One example is lobster night, which is something they boast about all week. Of course when the night finally came everyone ordered lobster. It was like rubber. Most of us sent it back and ordered a steak. This was something that was routinely done throughout the week because of the poor quality of food. Which is surprising because they are partnered with the show Top Chef. What really bothered me was on day 2 I became sea sick which is no one's fault and I completely understand that. But after I vomited in the stateroom I called the attendant and explained what happened and they said they would be right there. 20 minutes later the smell had made it worse I vomited again and still no attendant. I called again apparently they went to the wrong room and promised they were on their way again. About a half hour later still no one came and I threw up again. Finally as sick as I was I walked to guest relations vomit in my hair and on my clothes and explained what was going on. (Yes, I had tried calling first but no one answered) I was never so sick in my life (and I've been on cruises before) and it was like pulling teeth just to get help. Now I can go into a few different stories about how a cruise entertainment manger threatened to throw a guest in the brig via microphone and called security and completely embarrassed this one man in front of the whole pool deck or about how the photo studio provided me with the most difficult time/service when trying to purchase one photo. But, I think I've made it clear about the type of crew on the summit. Thankfully there was a 3 day break where I got off the ship and enjoyed beautiful Bermuda. Read Less
Sail Date July 2015
The Summit is old school elegant but shows her age at every glance. We stayed in room 9073 and paid for the Concierge Class. The towels are not large...the holes in the drapes were from age...the outside veranda small and marked with rust ... Read More
The Summit is old school elegant but shows her age at every glance. We stayed in room 9073 and paid for the Concierge Class. The towels are not large...the holes in the drapes were from age...the outside veranda small and marked with rust areas and the flooring with burns. Each nite at 5pm we got 4 pinkie sized crackers with a dot of something on each....after the first nite we never saw our bath mat again...the bathroom tile and shower show lots of age...we were not aware but cabin 9073 and the one adjacent has the ships painting ladder there for your viewing 24/7. The morning in room breakfast was excellent. The food throughout the ship was excellent. The pool lounge chairs were taken all the time and pool boys did nothing. The shows were good...transportation in Bermuda by boat is a 3 minute walk and very cheap. The Captain of the Summit was the most client involved officier we experienced in 12 cruises. The wine steward was the highlight of the dinning room...service by others was also excellent. The Hurricane hit the U.S. while we were in Bermuda and Celebrity wisely took no chance and kept us 300 miles west of the storm and it added an xtra day to the cruise at their cost! We have done 4 other lines and the Concierge extra cost was not worth it. The staff was always professional...The Summit needs a respite to regain her elegance... Read Less
Sail Date August 2011
Celebrity Summit Ratings
Category Editor Member
Cabins 5.0 4.2
Dining 4.0 4.1
Entertainment 4.0 3.8
Public Rooms 4.5 4.4
Fitness Recreation 4.5 4.1
Family 4.0 4.1
Shore Excursion 4.0 3.9
Enrichment 3.5 3.6
Service 4.5 4.4
Value For Money 4.0 4.1
Rates 4.0 4.1

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