1. Home
  2. Cruise Lines
  3. Celebrity Cruises
  4. Celebrity Infinity Review
  5. Celebrity Infinity Cruise Reviews

10 Celebrity Infinity Cruise Reviews for Senior Cruises to Panama Canal & Central America

We had done the Panama Canal cruise about 10 years ago, and felt the need to see the wondrous Canal again—especially since there were some ports on this cruise we’d not visited before. Overall, Infinity did a good job of ... Read More
We had done the Panama Canal cruise about 10 years ago, and felt the need to see the wondrous Canal again—especially since there were some ports on this cruise we’d not visited before. Overall, Infinity did a good job of embarkation, disembarkation, port visits (including tendering) and offering comprehensive narration of the cruise through the canal. Everything went very smoothly, and staff was very courteous and friendly. Food on the cruise was below the standard we’ve enjoyed on previous Celebrity cruises. The Oceanview Cafe buffet and offerings for breakfast and lunch were fine, but the quality and variety in the main dining room was uneven from night to night as was the table service. Just a few nights into the cruise, we were handed a dinner menu that was the same as previous. And many of the usual items we’ve come to enjoy (e.g., osso buco, duck, tuna) were missing—cost cutting?). And whatever happened to waiters welcoming your arrival to the table, helping the lady to her seat and spreading a napkin? Do we now need to go to Specialty restaurants for that? On a positive note, the entertainment was excellent—very good musicians in all the lounges, and very good musicians and acts in the theatre. We were happy that there were far fewer of the usual, canned “singers and dancers” performances, and more outside, original talent. The bad news was very poor drink service in some of the lounges and at the bars—few waiters and very long waiting time for service. Some passengers suggested that the cruise line is making it harder for the many people with drink packages to maximize the value of their package. We had terrific service for our very clean balcony cabin, and all the cabin attendants were friendly, fast and efficient. The iLounge was well-staffed and friendly as well, as was the Gym and Spa areas. Infinity is the oldest Celebrity ship and, while it still has a lot of good nautical miles to go, it does need work. The furnishings were fine, but we found loose railings and planks in various places, sewer odors and multiple signs of sloppy repair work (e.g., paint on our balcony windows, sloppy cauking, etc.). Read Less
Sail Date September 2018
The Infinity is a comfortable ship with a relaxing atmosphere. We didn't experience the status of the ship as being in need of an overhaul (as some other reviewers thought). The crossing of the canal was a bit of a disappointment. ... Read More
The Infinity is a comfortable ship with a relaxing atmosphere. We didn't experience the status of the ship as being in need of an overhaul (as some other reviewers thought). The crossing of the canal was a bit of a disappointment. Good views of the proceedings were hard to get because of big masses (which of course was to be expected). Moreover the activities are that slow that it is not as impressive as expected. This experience was intensivied by the fact that we were very tired because of it had been impossible to sleep the night before due to very poor pary planning (see below). Dining with open seating worked wonderful: we never had to wait. The food was OK, but certainly using somewhat cheaper base materials then was the case a few years ago on another Celebrity ship. Much pasta's and only once a good steak (tournedos). Luckely lobster was still served 1 night. Production shows (3x) were great. However on quite a lot of nights there comedians were programmed as theatre entertainment, which are of no use for non native English speaking guests. It would be preferrable if more music or show type entertainment was programmed. The programming of day activities during sea days was not well directed at type of passengers (mainly retired seniors): primarely sports and dancing activities. The few lectures (which were very interesting and well attended) were all scheduled in the early morning, making it impossible to sleep a bit longer. Sometimes even 2 lectures in the same morning while during the afternoon no lectures were scheduled as well. A few classes were given on photo and movie editing. Unfortunately only directed at users of Apple products, which is not interesting for many guests. Afternoon lectures and movies in the theatre were badly missing. It would be nice if the afternoon tea would have been served in the Constellation Lounge, accompanied by e.g. the string duo. Such would have resulted in a much more festive atmosphere and a real attractive activity then serving it in the somewhat bare Ocienview Cafe. E.g. Oceania is organising the tea that way, one of the reasons they are considered as more luxureous. The planning of evening activities other then the theatre shows was pretty awkward, taking into account the demographic constitution of the passengers. There were quite a lot of parties with very loud music and games directed on a younger party crowd. We observed that on several occasions only a small minority of appx. 100 people attended these parties, consisting next to a few younger passengers for a considerable part of staff members and their families. Where the highlight of the cruise was the crossing of the Panama Canal, a Rock & Roll party was scheduled in the Grand Foyer for the night before (untill well after midnight). This in spite of the fact that it was advised to be up on deck by 6 in the morning. By consequence it was absolutely impossible to sleep in the nearby staterooms, effectively ruining the experience of the canal crossing (too tired because of not sleeping). Complaints to the cruise director were rejected in a quite arrogant and rude way. A promise to discusse it the next day was not effectuated. A later complaint to the Hotel dircted resulted yet in an apology and the offer to change stateroom. Staterooms are pretty spacious and well equipped, with a modern feeling to it. Be aware that in the Grand Foyer sometimes very loud music is played untill after midnight, which makes staterooms nearby (specially on deck 6) less attractive. Service by the cabin stewards and in the restaurant was excellent. Although it is fairly common that bar prices on cruise ships are pretty high, we experienced the prices on the Infinity (compared to over 30 cruises made before) the most outrageously high. E.g. (including service fee) $ 6 for a cappucino and $14 for a coctail. We had 2 excursions from the ship (Antiqua + the Ebrera tour from Colon) which were organised well. Read Less
Sail Date November 2017
This cruise was chosen to spend some valued time with good friends. This was the second time traveling through the Panama Canel . The first time it was with the Holland America Zuiderman. The family balcony on the Infinity was long with ... Read More
This cruise was chosen to spend some valued time with good friends. This was the second time traveling through the Panama Canel . The first time it was with the Holland America Zuiderman. The family balcony on the Infinity was long with a small setting room in front of the bedroom which made the bedroom to be dark. The steward keep the room somewhat clean but he was always helpful when asked for anything. Two bottles of wine were given to us throughout the cruise which we didn't expect. I also had some a cosmetic procedures with Andrea and she was outstanding. The results were great. When ordering room service 3 separate times they forgot us. The ports were fun and interesting .The food was good everywhere on the ship. The free therapy spa pool was real plus for the ship. Overall the cruise was not bad. We never felt crowed...people were always spread out through out the ship. Read Less
Sail Date November 2017
This cruise catered to the retired folks so if you are retired and enjoy oldies music and a slower pace this cruise is for you!! My husband and I are in our early 40's and we took this cruise to celebrate our 20th wedding ... Read More
This cruise catered to the retired folks so if you are retired and enjoy oldies music and a slower pace this cruise is for you!! My husband and I are in our early 40's and we took this cruise to celebrate our 20th wedding anniversary. We have done several other cruises and this one ranks near the bottom of our list. Felt very "nickeled and dimed" - everything extra came at a cost (ie. no iron in the room so had to pay for service to get clothes ironed, many of the classes they offered came at a cost). This was definitely unlike our previous cruise experiences. Entertainment was lacking in our opinion. Not enough variety in their shows and nothing to do in the evenings - lots of down time. The dancers/singers were terrible! Only two out of the 6 singers could actually sing! Our stateroom bathroom shower had a lot of mold and entire bathroom smelled badly (see attached pictures). The room steward did the best he could to help with the smell but we had to keep the bathroom door open at all times. My husband loves seafood and we avoided it the entire cruise because the fish tasted very fishy the couple of times we tried it. The food was otherwise good but not excellent. Had issue with getting an issue resolved at Guest Relations. We were supposed to get a refund on something and were told that it would be taken care of. Nobody got back to us. We went back to Guest Relations three different times and it took 4 days to get the issue resolved. When we insisted on speaking with the manager the issue was resolved in a few minutes! Overall, for the price we paid the overall quality of the cruise was definitely lacking!!! Read Less
Sail Date May 2017
Loud type of music spoiled the atmosphere for us. It seemed just noise. Most of the crew was pleasant but some were just there. Specialty restaurant service was better than the food. The $18 above the regular added price for dry aged ... Read More
Loud type of music spoiled the atmosphere for us. It seemed just noise. Most of the crew was pleasant but some were just there. Specialty restaurant service was better than the food. The $18 above the regular added price for dry aged prime in Toscana was very tough as opposed to the very tender prime rib in the regular restaurant. Our waiter in the Trellis restaurant was the best and so we requested him thereafter. Didn't care for some of the shows but Broadway Show was excellent. Infinity had the best breakfast selections of many other cruise ships. The ports were good but we did our own tours. We mostly went to Trivia. The lectures which interested us were only given the sane time as Trivia. My husband tried to find a repeat of the lectures about the Panama Canal on TV but never found them. We were also surprised not to have gotten a final statement the last day but had to go to Guest Relations to get one. When we looked for one on the TV the last day, the account had been removed. Read Less
Sail Date April 2017
for the Panama Canel, food was below standard the meals in the dining room were good and bad, the meals repeated themselves, we were served pork that was not eatable , I was served fish that was way overcooked, were served rolls that were ... Read More
for the Panama Canel, food was below standard the meals in the dining room were good and bad, the meals repeated themselves, we were served pork that was not eatable , I was served fish that was way overcooked, were served rolls that were very stale, most of the deserts were very good, the cabin and cabin steward was above standard never had to ask for anything including ice! Ship is old and had many signs of rust and peeling paint on it, had a foul smell of sewer in many of the halls, entertainment was great, ports and excursions were good, some of the ports were scarie,did not like being charged $4.95 for room service after 11:30 pm even if it is tea or coffee! service was just good. many things are not as good as royal carribean cruises. i would not recommend this ship. the entertainment was great. Read Less
Sail Date October 2016
I think the other reviews have pretty much said it all. The ship is older and is starting to show its age. As one walks through the ship one can hear creaking and groaning of the ship, in addition during the last part of the cruise the ... Read More
I think the other reviews have pretty much said it all. The ship is older and is starting to show its age. As one walks through the ship one can hear creaking and groaning of the ship, in addition during the last part of the cruise the door of our cabin started creaking. It became quite annoying, much like a dripping faucet would annoy a person. It is really in need of a major over haul, but I doubt if Celebrity will spend the money to bring it back up to its former glory. The cruise was through the Panama Canal and it was an amazing cruise. If I were to rate the cruise and not the ship I would give it a 5, but when you add the ship in it brings it down to a 3. We met many first time Celebrity cruisers and the majority of them were disappointed with the ship and said " no more Celebrity cruises". Here is the bottom line on the ship and the Panama Canal cruise. If you have read the reviews regarding the Infinity and the condition of the ship and are not expecting a ship that is crisp and new and are looking forward to going through the canal and spending time in the ports of call, then I think you will have a great time and will enjoy the cruise. They are expanding the canal to allow larger ships through, with completion of the project scheduled for sometime in 2017. Then maybe the larger newer Celebrity ships will be making this cruise, until then it is the Infinity. Knowing what we know now regarding the ship, if we had it to do over again we would still go on the cruise. We were in Aqua class and ate in breakfast and dinner in BLU most of the time. The food was pretty good but not outstanding. It seemed like toward the end of the cruise the quality of the food went down hill in both BLU and the buffet, I might also add the food in the buffet did not seem as good as the food in the buffets on other Celebrity ships we have cruised on. The staff in Blu and the main dining room where we ate lunch were exceptional. They were friendly and bent over backwards to meet your needs. I would give them all a 5. We usually ate dinner around 6:30 and then went to the 9:00 show. Most shows were decent and entertaining but not outstanding. Over all the entertainment on ship was just so so. There was an outbreak of Norovirus on the ship and as the cruise progressed more and more sanitary restrictions were set up. Anytime you went anywhere on ship you had to use hand sanitizer. Toward the end of the cruise you could not even get your own food in the buffet. The servers had to give it to you. They also removed all throw pillows and items in the rooms that could not be washed. All glasses were removed and replaced with paper cups. I think the virus was more prevalent than they let on. One of the stewards mentioned the last 2 cruises had the virus. Luckily we did not get sick. We continually washed our hands and tried to keep them off items in public areas as much as possible. The one thing that they did not tell us and did cause many couples an extra expense in flight changes is to not book you flights until after 12:00 noon. They would not allow anyone off the ship until 9:00 a.m. and highly encouraged us not to take our own luggage off. We had a 12:30 flight and did not get off the ship until 9:20 and had to wait for our luggage to be taken off the ship. By the time we had our luggage it was 10:00. Luckily the airport in San Diego is only a couple of miles from the port. We caught a cab and it was only a 10 minute ride at a cost of $15.00 including tip. We did make our flight. Read Less
Sail Date November 2015
The ship recently returned from dry dock in the Bahamas, where she was "Solsticized". Most public spaces were refreshed and several new features were added including Aqua Class staterooms and features for the Aqua Guests (i.e. ... Read More
The ship recently returned from dry dock in the Bahamas, where she was "Solsticized". Most public spaces were refreshed and several new features were added including Aqua Class staterooms and features for the Aqua Guests (i.e. Blu Restaurant and upgraded Spa amenities). Aqua Class Amenities (+ Pros | - Cons) + New Staterooms and Features (See Stateroom & Bathroom Pros/Cons) + Blu Restaurant (Food, Service, Ambiance) - Blue Restaurant (None of the fun activities in the Main Dining room are replicated in the Blu Restaurant) - Embarkation/ Disembarkation (No special benefits or special treatment) Aqua Class Stateroom (+ Pros | - Cons) + Deck 11 Stateroom (All are new, Part of the Solsticized upgrade in December 2011) + Sofa - Isle Clearance between Bed and Wall (Is only 15", People of size have to walk sideways) - Public Announcement System ( Didn't work, stateroom attendant indicated the volume control and speaker in the room were hooked up. A serious negative, given the 8 hours of narration through the Panama Canal Tip: Veranda Sizes on Deck 11 (Rooms forward have wider verandas and rooms aft have narrower verandas) Aqua Class Bathroom (+ Pros | - Cons) + Comfort height toilet + Shower Wand & Body Spray - Shower Size (Only 23" W x 46" L, Narrows to 13" wide at back side) - Shower (Leaks under shower doors, Carpet always wet) - No Outlets - No Storage (Clearly not what was shown on Celebrity Website) - Size (Overall very small) Entertainment (+ Pros | - Cons) + Overall the entertainment was good (a few steps up from Holland America and Oceania) + Entertainment every night Public Spaces (+ Pros | - Cons) + Blu Restaurant (Food, Service, Ambiance) + Theatre (Recently Remodeled, Nice Seating & Tables) - QSine Restaurant (Great selection of Food, Presented in a unique way) - SS United States ($40 Fee/Person, Staff was stuffy, Food was only Fair, Limited selection beyond seafood) - QSine Restaurant ($40 Fee/Person) - Cafe &* Grill (Layout out poorly, Food was just OK, It appears this area was missed during dry dock) - Main Dining Room (Service, Food) - Bistro-on-Five (Service Fee, Rarely seen anyone was using the space) - Gelateria, Cafe al Bacio (Service Fee, Rarely seen anyone was using the space) - Cellar Masters (Cold Ambiance, Rarely seen anyone was using the space) Ports of Call and Tours (+ Pros | - Cons) + Panama Canal Passage (Once in a life time experience!) + San Diego, CA (Recommend the Manchester Grand Hyatt, Harbor Tours) + Cartagena, Colombia (We would return to Cartagena for a Vacation) + Panama Railway (Along the Panama Canal & Panama City) + Antigua, Guatemala (Tour from Puerto Quetzal: Historic, Lots of Police & Security) + Ft. Lauderdale, FL (Recommend the Pelican Grand Beach Resort) - Cabo San Lucas, Mexico (You can see why most ships are avoiding Mexico) - Puerto Vallarta, Mexico (You can see why most ships are avoiding Mexico) - Puerto Quetzal, Guatemala (Very 3rd World) - Puntarenas, Costa Rica (Very 3rd World) - Colon, Panama (A Freight Port, Tourist Trap Shopping) Other Pros (+ Pros | - Cons) + Beyond the Podium Series (Uncle Marty: Panama Canal Talks) - Gangway Incline (The Incline/Slop of the Gangway at most ports was Dangerous) - Cruise Director (Patti Honacki was horrible, more interested in pointing out how hard she works vs connecting with guests) - April Weather Central & South America (90-100 Degrees with 90%+ Humidity) - Value-for-the Money Read Less
Sail Date April 2012
THE GOOD. . . We have had to revise our opinion on the Panama Canal cruise we just did with Celebrity's because in the final analysis, the cruise, except for some unpleasant incidents, was not . . . too bad. ... Read More
THE GOOD. . . We have had to revise our opinion on the Panama Canal cruise we just did with Celebrity's because in the final analysis, the cruise, except for some unpleasant incidents, was not . . . too bad. Celebrity' strongest asset is their staff. They have some of the most courteous and pleasant staff we have encountered on a cruiseship. Most of them, except for the entertainment director, were very polite and helpful. The room steward and his assistant were also very nice and attentive even though their housekeeping is lacking. The 3rd-world standard of cleanliness is no way close to the North-American standard. The Infinity provides excellent food. Twice on our 17-day journey at sea we had a brunch. Those buffets are indescribable because the choice is so vast that it's hard to name one thing without forgetting the other. Everything one can imagine is there whether salads, meats, dairy, hors d'oeuvres, cheeses or desserts and more for your eating pleasure. The Aquaspa on the 10th deck is a bonus for weary cruisers. The pool derives it water from the sea, is salty and heated to a perfect temperature - afterwards one can soak in the hot tub or use the sauna. What a treat! . . .THE BAD. . . THE ENTERTAINMENT . . . We had more than one night of third rate entertainment thanks to the entertainment director, Damian. He, and his staff, were very disorganized when it came to games, or to set up for any activities, etc. They seemed to be unaware of what was going on and most of the assistants didn't have a clue as to what they were doing. DUPLICATE BRIDGE PLAYERS BEWARE. . . We initially booked this cruise after being told by a travel agent from WMPH Vacations (Cruise Cheap) that there would be duplicate bridge on board the 17-day cruise, but we were told at Guest Relations desk that Celebrity never had Duplicate Bridge on their ships. We were advised to see the entertainment director who did not try to accommodate the group. After many enquiries and with Geoff's (from Britain) help who took it upon himself to organize our duplicate games while at sea, we were finally able to get going. We were a group of duplicate-bridge players needing and requesting a large room for 40 to 60+ people but we were crammed in a little room which was not big enough for all the bridge players wanting to play. . . .AND THE UGLY Celebrity Cruiseline advertises non-existent specials tirelessly. The promoting of booze, tours, paintings, salons, jewelry, clothing, casinos and bingos, is non-stop. We booked a bus tour ($198 for 2) in Costa Rica to some destinations that were closed due to the heavy rainfall that the country had received for more than 10 days. When we booked the tour, the Cruiseline knew about the latest conditions in the country but THE AGENT DID NOT TELL US. Had we known, we probably would have booked another tour with the Cruiseline but somewhere else. We paid for a third rate tour in Costa Rica and a late-lunch probably worth $2. After registering our complaint in writing, and face-to-face with the Guest Relations Manager, we were given 15% discount on each ticket we purchased. When we first arrived in our cabin we noticed the shabby twin-cot mattresses on a steel frame. The mattresses were dirty and saggy so we asked for new ones. The best thing about the new mattresses was their cleanliness - not the comfort because those were hard mattresses! So, if you have any kind of back problem beware of Infinity's cots. The stench in our cabin was unbearable - the rug had an accumulation of sweat and dirt resulting in vast such a foul odor upon entering the cabin that we nearly gagged. After we mentioned it to the Guest Relations Office, the rug was brushed with a strong chemical which irritated the nose and eyes but the foul smell came back after a couple of days. So much for a comfortable stateroom! DISEMBARCATION What an organized disorder we went through. People in wheelchair had to wait and wait and wait for someone to wheel them to the terminal and then once there try and find your luggage which were strewn all over the holding area of Port Everglades. All in all, it was an ok cruise but we have had much better and chances are we will not be cruising with Infinity again. Read Less
Sail Date September 2010
Left Ft. Lauderdale and had several hour delay boarding due to oxygen tank on board exploding and then computer malfunction at port.  Sailed 2 days and enjoyed getting around ship and learning what was available.  Our concierge class ... Read More
Left Ft. Lauderdale and had several hour delay boarding due to oxygen tank on board exploding and then computer malfunction at port.  Sailed 2 days and enjoyed getting around ship and learning what was available.  Our concierge class balcony cabin was fine although smaller than I had expected.  (Carnival's was larger)  Our room service was erratic, sometimes not getting amenities daily, and they had no washcloths for 2 days!  Our frig was not restocked ever.  The daily concierge service included snacks at 4pm, but they never tasted fresh.  The extra charge for concierge class was definitely not worth the extra price.  The food in all buffets and cafes was rather bland, and there was way too many pasta and rice dishes.  The buffet was served to you causing long, slow lines.  The main dining room was nice, but service there too was very slow; and our waiter never smiled.  He was always in a hurry seemingly but not good.  Another waiter at nearby table was friendly and attentive to his tables and to us!The entertainment was not bad and definitely better than last Carnival cruise.Due to swine flu outbreak, our 3 ports of call in Mexico were canceled, and we were sent to 3 California ports instead, causing the abundance of Californians on trip much anguish.  I said it was better to be safe than sorry.The photo dept lost some of our pictures.The spa was nice but more expensive than most cruises I've been on.Nice library.  Good lounge music.  Internet worked fine.  Good beds and linens, but bathroom linens were old and scratchy.  The ship needs some updating, nothing "fancy" here, but over all ok.  The ice cream bars were only open at certain hours and not late at night.  The pizza was open late and tasted good, but it would have been nice to have ice cream afterwards.The Guest Relations desk was open 24 hours and were courteous and responsive to our needs.The shore excursions were good but involved lots of walking, and it was hot.  The crew and stands were everywhere with the hand sanitizers, but the ash trays on smoking decks were seldom emptied.   The PA system didn't work well, and the TV had very limited offerings.Going through the Panama Canal, however, was a treat.  An all day affair that gave everyone plenty of time to take photos.   They opened the front deck, usually closed, but didn't tell anyone till later in the day. Wish we had known earlier so we could get a first glimpse and better pictures.The stops in Montego Bay, Jamaica and in Cartagena, Colombia were interesting; however, I wouldn't go alone-only in approved excursion tours and the murder rates are very high in both places.   There wasn't much in the way of shopping except the usual local souvenirs.  The best shopping was on the ship itself.  I would recommend this trip to others so long as they knew what to expect.  I thought the Celebrity line was a grade up from Carnival, but we changed our minds afterwards. Read Less
Sail Date April 2009
Celebrity Infinity Ratings
Category Editor Member
Cabins 4.0 4.1
Dining 4.0 4.0
Entertainment 4.0 3.9
Public Rooms 4.0 4.2
Fitness Recreation 4.0 3.9
Family 3.0 3.9
Shore Excursion 3.0 3.7
Enrichment 3.0 3.7
Service 4.0 4.3
Value For Money 4.0 3.8
Rates 4.0 4.1

Find a Celebrity Infinity Cruise

Easily compare prices from multiple sites with one click