We booked our honeymoon on this Cruise. AC was not working anywhere until that last day second our dining room waiters didn't talk that much. Elevators worked not very good. Our housekeeper Lumba cleaned our room excellent everyday of our trip and very nice talking to him and he went on and beyond of his work great worker well recommend this gentleman and clean your room. The last day of our ...
Just got off 5 night cruise on Carnival Freedom to the Bahamas, and a lot has changed since we went on the Freedom last year.
We loved it so much last year we went again, but the food and service were horrible this time.
Had a balcony room again but this time the light didn't work and we were told that it couldn't be fixed, so we opened the curtains for some light out there at ...
This was our first cruise. Getting to the pier was horrible. The wait was this organize and all over the place you could even hear what they were saying through the loudspeaker. We finally coming into the boat finally get over rooms. We’re going to have a cabin and we have bunkbeds mine June my husband is 65 with bad knees. Went straight to customer. Service complain was told. I have to wait ...
Cruise was a disappointment. No hand sanitizing stations except 2 in dining hall that weren’t always working. Guess what my family and I all ended up getting Covid. Lack of areas to have infants crawl around. Children’s playground needs an update. Food lacked flavor and was bland. Most of staff was helpful except for a few. The room was filthy when we checked in. Shower was clogged with hair ...
My husband chose this cruise because he received a 35% off promotion for a balcony cabin. We were celebrating family birthdays and obtained two balcony rooms which was wonderful. The Venezia was a beautiful ship in itself however, it only had 2 pools for the amount of families that were booked on this cruise. Due to the hurricanes and safety of the passengers, carnival had added an extra day at ...
Memorial Cruise
CABIN WAS NOT IN ACCEPTABLE CONDITION
Not sure the cabin category I was in balcony. On the ceiling there appeared to what looked like mold......
I complained to cabin steward who notified appropriate personnel. I further complained to Guest Services
They sent someone to investigate two days after the complaint. Unfortunately, the cruise was over by then.
I ...
Miami terminal is a mess and chaotic. Boarded with a lot of people yelling that PA system told Platinum to board, but agents wouldn't let us. Guests became unruly.
Platinum status is supposed to have baggage priority. We did not receive our luggage until after 7:00 that evening and that was with us going to desk twice to complain.
Guests were either new cruisers or rude. No one paid ...
Took our second family cruise in summer with mardigras. The ship is new and rooms spacious but the food quality, food choices and entertainment for kids still mediocre.
Customer service in their restaurant was mediocre. Servers are doing the bare minimum to making your experience worthwhile or memorable . They care less if your food is stale or just gross. They will not offer any resolution ...
We left out of Norfolk because it was convenient. Carnival was the only option leaving this port and this was my 4th cruise with Carnival. This cruise also had good ports of call. Embarkation was good. Excursions surpassed ship experiences. Food was poor. Service was ok. Cruise director was invisible. Teenagers were not as bad as others described but we were on a longer cruise. It was just meh. ...
I never received an email with a post cruise survey from carnival. I tried going through their website, but the survey locked up halfway through. Here is my input-
Good:
- Ship was beautiful, appearance and cleanliness
- Kids clubs activities and the staff, my 9 & 12 year old were very happy going there
- Getting on and off was easy. We were fortunate when they called for an early ...