The cruise was the first leg of the World Circumnavigation and offered a very good trip calling at Caribbean Islands, Panama Canal, Mexico and finishing in San Francisco. We have cruised on the Arcadia three times previous to this trip, ... Read More
The cruise was the first leg of the World Circumnavigation and offered a very good trip calling at Caribbean Islands, Panama Canal, Mexico and finishing in San Francisco. We have cruised on the Arcadia three times previous to this trip, and I would consider we are well qualified to comment on the appalling decline in most aspects of the ship and service. Firstly, our cabin D70 was filthy, (I just could not believe that a high profile company such as P&O can get away with advertising pictures of cabins that are nothing like what you actually get) and what you might expect a bedroom to be in a low class B&B that might charge in the region of £25.00 a night. I always examine a room for cleanliness as I certainly did on this occasion. We found a dirty tissue under the bed, then I pulled out the bedside cabinets to find a build up of of fluff, dust and hairs that must have accumulated over several weeks, (I wish it was possible to show the photographs I took) the cabinets were not heavy and could easily be pulled out to vacuum the carpet and skirting. Behind the head of the bed was exactly the same. The sealant around the bath was dirty and mould stained and although the bath and basin were clean, many dry hairs from the previous occupants were to be seen on the floor. Worse still was the state of the bedding, the quilt cover and pillow cases were worn out and stained with small tears. The pillows were disgusting, smelt awful, and stained to such a degree that I just cannot understand why they have not been replaced. I made these comments on my Customer Satisfaction form at the end of the cruise, but to be honest I am sure they don't even bother with them as you never hear anything back from P&O.
The food in the Meridian Restaurant was good and our waiters for dinner were excellent, but breakfast in the Meridian was a different story, the waiters couldn't wait to get rid of you and re-set the tables for lunch.
Most ( and I mean most ) people on this particular cruise went down with the Arcadia Cough, as it has become known, a virus that a lot of people believe is in the air conditioning that you are unable to turn off in your cabin. Can you believe I actually heard the assistant in the shop saying that it's good for business as he has been selling so many cough and cold remedies. The ship doctor has made a fortune charging an initial £50.00 plus whatever medicines he gives you.
Although I could go on and on, the only other thing I am going to mention is the smoking area on the open deck right outside the doors of the Belvedere Restaurant. This should be moved to somewhere different so you don't get the strong smell of cigarettes while eating your meal every time the doors open at that end of the restaurant. I shall not be wasting my well earned money on this cruise ship in decline again.